How can I use an AI customer service agent in my business?
Our unique offer:
Implementing your AI customer service agent for support automation, cost reduction or increasing sales has become much easier recently thanks to advancements in AI technology and we will support you with the following:
- Telephone and email support: We will take your phone call during UK office hours or you can log a ticket with our UK technical support team.
- Developer Security: Hostcomm's software developers are all based in the UK and are vetted in accordance with our PCI DSS accreditation.
- GDPR data processing and storage: Your data will be stored in AWS/Azure appropriate to your local region, for the UK it will be London.
- Our Experience: Hostcomm's developers are seasoned in AI, machine learning, and software development, with a six-year track record beginning with Google Dialogflow in 2018.
- Contact Centre Insight: Experience with contact centres is key. This background enables the creation of user-friendly AI solutions for both customers and agents, enhancing efficiency and satisfaction.
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There are so many ways an AI customer service agent can help you:
Personalized customer support
Provide support that is relevant to your customers through any communications channel.
Email and messaging responses
Understand, triage and provide quick responses to emails and messages.
CX Analytics
Understand behaviour, sentiment and intent accurately for CX analytics and QA, applied to all of your interactions.
Increase web site sales
AI customer service agents are relentlessly motivated and persuasive workers.
Agent team tasks
Group specialist agents into a team for research, analytics and complex tasks.
Outbound calling campaigns
Automate calling campaigns with natural sounding, low latency predictive dialer voice agents.
Telephone assistance
Replace your clunky IVR with a natural sounding, accurate voice assistant.
Start Providing Better Customer Engagement Today
If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you.
Alternatively, give us a call: 0808 168 4400
