A Checklist for Achieving a True Omnichannel Contact Centre
Nic Eversett 14/11/2018
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Omnichannel Contact Centre
Hostcomm’s modularized solution is highly flexible and scalable enabling you to select the services that fit your business needs – dialler, VoIP, live chat, email, SMS and advanced analytics – as your business grows.
Predictive Dialler
Intelligent dialling and analytics maximize the time your agents spend selling your business and engaging with the right prospects. PCI-DSS level security gives you peace of mind in a world where consumers demand better privacy and security.
Independent Security Standards
Hostcomm doesn’t just say it has powerful security: it adheres to PCI DSS compliance, the industry’s leading and most stringent security standards. The strictness of PCI DSS, designed for companies that accept credit card information, brings security benefits to all your data.
AI Chat Bot
Chat bots can transform your customer service now, but only if used with your live agents, not as a replacement. As a contact centre solution provider Hostcomm understands how to make that integration as seamless as possible.
Support Guarantees
Our support and training centre, and all its staff, are based in the UK. We guarantee to answer your technical support calls within one minute and that you will go straight through to a technical expert.
Expertise and Reliability
Fourteen years’ experience, a multi-mesh network and only the use of top suppliers like BT Wholesale mean one of the highest up-time, call quality and speed rates in the industry.
Inspired Outsourcing Case Study
We’re a growing contact centre based in the heart of Newcastle upon Tyne. We like to think of ourselves as a canny bunch of people trying to be a little bit different as an employer.
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Why Support is the Cornerstone of Any Contact Centre Solution
Nic Eversett 07/11/2018
