Hybrid intelligence customer service platform.
Unified management for multi-modal AI and human service teams.
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Solutions built for your success:
Innovative products
Automate routine interactions while maintaining quality and expanding your global reach.
Effective support
With twenty years of expertise, we deliver swift, hassle-free solutions to your challenges.
Easy Integration
Our modern APIs allow for low cost, easy integration into any system with minimum to zero coding.
Scale Faster
Grow faster through our global AWS networks and market leading software.
Unlock the power of Hostcomm
Reduce your costs quickly whilst improving customer service and growth.
Multi-modal AI agents
Slash customer interaction costs by 80% whilst dramatically improving CX.
Remote visual assistance
Instant-anywhere customer service without the travelling costs.
Contact centre / Dialer
Customer contact automation for AI and human agents.
AI agents that know you.
Move directly to solving your customer's issues while skipping the frustration of basic troubleshooting steps.
Accurate, personal.
Deliver hyperpersonalised service by drawing on every past interaction, creating conversations that feel natural and familiar.
Make a connection
Turn every touchpoint into a personal connection as AI agents remember preferences, habits, and past solutions across all channels.
Reduce resolution time by 40% as agents instantly recall previous solutions, related issues, and customer history without searching through multiple systems.
Connect directly to an AI agent.
However your clients choose to contact you, the same consistent service will always be there. WebRTC provides encrypted, HD voice without fuss.
No-app webrtc client
Voice, video and chat via a web page on any mobile device, tablet or PC.
Multi-modal
Using the webrtc client is as easy as a web site menu, video, voice, chat and human hand-off are options.
Instant, anywhere support with reduced travelling.
Fix issues instantly - remote visual support on any smartphone, no app download needed.
Slash travel costs and response times by resolving issues through real-time visual guidance.
Boost first-time fix rates as experts can see exactly what your team sees and guide them step by step.
Built with the best.
Innovative solutions that scale.
What our clients say:
"Hostcomm has been so helpful and its team listened to our needs right from the start. Setting up Hosted Predictive Dialler has been a hassle-free and stress-free experience, free from software or licenses, easy to use and simple."
Paul Butland
Shelter (Homeless charity)
"Hostcomm remote visual assistance has reduced time to fix issues and reduced call outs for initial assessments. Overall, it has reduced costs to the business and help to reduce the amount of time our vehicles are on the road therefore reducing our carbon footprint."
Daniel Hart
Social Housing maintenance manager (Property Services)
"RVX is predominantly used for initial assessments of maintenance issues and to expedite resolution of customer queries. We anticipate saving approximately £50,000 in the first year, with expectations of reaching £100,000 in savings as our team fully embraces RVX.”
Gordon Mac
Operations Manager (Property services)
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"When you speak to Hostcomm - they identify the issue properly. It’s reassuring to know that my problem is important to them. They'll immediately speak to a data centre, whatever's necessary - to get an answer on the same call. They take ownership. We receive first class support from both the technical team and sales."
Richard Ryan
Call Centre Manager
“The software saves our customers money and since we started using it, I would estimate we have saved a combined £70,000. We use the software to help our customers identify opportunities to reduce their energy consumption and solve metering issues.”
Ruaire Glackin
Head of Net Zero and Energy Management
“Hostcomm’s OnSight service allows us replace around 100 site visits each month with a remote visual survey, each visit costs us around $150 so we are saving around $200,000 each year”
Daniel Atkins
Survey Team (Energy system installations)
Latest Articles
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