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Amazing omnichannel experiences, whatever your business size.

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Hostcomm’s Platform

Omnichannel Contact Centre

Omnichannel Contact Centre

Hostcomm’s modularised solution is highly flexible and scalable enabling you to select the services that fit your business needs – dialler, VoIP, live chat, email, SMS and advanced analytics – as your business grows.

AI Chat Bot

AI Chat Bot

Chat bots can transform your customer service now, but only if used with your live agents, not as a replacement. As a contact centre solution provider Hostcomm understands how to make that integration as seamless as possible.

 Predictive Dialler

Predictive Dialler

Intelligent dialling and analytics maximize the time your agents spend selling your business and engaging with the right prospects. PCI-DSS level security gives you peace of mind in a world where consumers demand better privacy and security.

PCI DSS Compliance

PCI DSS Compliance

Hostcomm is the only PCI-DSS compliant service provider that offers an integrated all-in-one contact centre and agent assisted payment IVR solution. Our solution makes it possible that costly credit card number DTMF tone suppression functionality is only needed when a payment is imminent, significantly reducing the cost of taking payments over the phone.

Our Technical Support

Our Technical Support

Our support and training centre, and all its staff, are based in the UK. We guarantee telephone support at all stages of any enquiry and that you will go straight through to a technical expert. In 2018 our average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes.

 Expertise and Reliability

Expertise and Reliability

Fourteen years’ experience, a multi-mesh network and only the use of top suppliers like BT Wholesale mean one of the highest up-time, call quality and speed rates in the industry.

You're in good company

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials