AI-powered solutions

Automated customer contact, process digitalisation and AI-powered solutions.

Hostcomm’s cloud software enables your business to communicate, collaborate and engage customers from anywhere.

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Transform your customer service with Hostcomm's cloud-based platform

Hostcomm's cloud-based software will help your organisation to achieve growth and differentiation through our innovative use of automation, digitalisation and AI technology. Enhanced by Amazon AWS and Google cloud services our products can quickly and reliably transform your business processes, reduce cost and open new revenue streams even in today's challenging and fast-changing economic landscape.

What We Do

Trusted by business users from a variety of industries

Hostcomm’s Platform

Inbound & Outbound Sales

Inbound & Outbound Sales

Our hosted dialer will enable your agents to spend their time talking not dialing. It is Web RTC enabled to make it easier to dial from any PC and has more than 14,000 deployments in over 100 countries around the world.

Remote Visual Assistance

Remote Visual Assistance

Your customer service team needs to reduce field visits. Our remote visual assistance software uses video to help resolve customer service requests, allowing them to show their problems in real time through their smartphone camera.

AI Voicebot Assistant

AI Voicebot Assistant

Automatically resolve up to 85% of your phone enquiries, freeing your staff to handle higher value tasks. By leveraging its Google Cloud Partner relationship Hostcomm can help you exploit the latest AI technology in customer service.

Chatbot

Chatbot

With tighter financial and personnel resources, a chatbot enables you to automate much of your customer service and sales, ensuring new opportunities can be grasped and existing customers serviced to the highest standard.

Interaction Analytics

Interaction Analytics

Use AI-driven intelligence to shake up your customer service. Analyse all client and employee conversations, unlocking invaluable, hidden business intelligence and customer experience information.

Secure Payments

Secure Payments

Certified to the highest level of PCI-DSS compliance, our unique, integrated solution significantly reduces agent-assisted payment costs for businesses of all sizes.

Rated Excellent by Our Customers!

Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials