Omnichannel contact centre, AI and PCI-DSS payments. All in the cloud.

Our flexible solution enables businesses of all sizes to quickly deliver better customer experiences.

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Hostcomm’s Platform

Omnichannel Contact Centre

Our award-winning and critically reviewed solution allows customers to easily move between channels, while our analytics enable cross channel insight and ensure the conversation seamlessly continues no matter how often a channel is changed.

AI Chat Bot

With Hostcomm’s Chatbot, you also get sentiment analytics that monitor the progress of chats and calls and notify your agents on customer satisfaction, enabling them to step in to ensure a sale or provide better customer service.

Predictive Dialler

Intelligent dialling and analytics maximize the time your agents spend selling your business and engaging with the right prospects. PCI-DSS certified security gives you peace of mind in a world where consumers demand better privacy and security.

PCI DSS Payments

Hostcomm is the only PCI-DSS compliant service provider that offers an integrated all-in-one contact centre and agent assisted payment IVR solution. Our integrated solution makes it possible to offer agent assisted payments without costly DTMF suppression.

Our Technical Support

Our support and training centre, and all its staff, are based in the UK. We guarantee telephone support at all stages of any enquiry and that you will go straight through to a technical expert. In 2018 our average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes.

Expertise and Reliability

Fourteen years’ experience, a multi-mesh network and only the use of top suppliers like BT Wholesale mean one of the highest up-time, call quality and speed rates in the industry.