Hostcomm is the United Kingdom's integrated contact centre platform — AI voice agents, cloud contact centre, predictive dialler, and remote visual assistance on one UK GDPR compliant system. Hosted in AWS London. PCI DSS Level 1 certified for 5 years. Trading since 2004. Trusted by BT, HMRC, Scottish Power, HomeServe, Kantar, and 500+ UK organisations.
Hostcomm offers AI voice agents, cloud contact centre software, and remote visual assistance — all on a single United Kingdom platform. Deploy one product or all three. Every service is UK GDPR compliant, hosted in AWS London (eu-west-2), and backed by the same PCI DSS Level 1 security and UK-based support team.
Persona handles inbound and outbound calls 24/7 across 30+ languages. Choose UK-sovereign mode for strict GDPR, or high-fidelity mode for the most natural voice on the market.
Explore AI voice agentsMulti-channel contact centre with predictive dialler, intelligent routing, queue management, WebRTC client, and SIP trunks. Boost outbound productivity by 300%. Backed by a BT Wholesale interconnect.
Explore contact centreSee what your customer sees, over any smartphone camera. No app download required. Cuts on-site callouts by up to 70%, boosts first-time fix rates, and reduces your team's travel time and emissions.
Explore visual assistanceAI voice agent vendors integrate with contact centre vendors, who integrate with payment vendors, who integrate with your CRM. Every integration is a licence, a DPA, a renewal, and a finger-pointing match when something breaks. We cut all of that.
When your AI voice agent transfers a call to a human, both agents are on the same system. When a surge hits, the dialler's queue holds the overflow for your voice agent. When a payment is needed mid-call, the PCI IVR is already there. No handshakes, no webhook retries, no vendor standoffs.
Your procurement team signs one DPA. Your DPIA covers one provider. Your on-call team has one number.
There's a reason regulated UK buyers ask for us by name. Four things we do that the AI-first vendors can't match.
Trading since 2004. Billions of calls routed. Real experience with lines, numbers, SIP trunks, diallers and queues — not just APIs.
The highest payment security certification, held for five years running. Applied across our whole network — not just the card data zone.
Hosted in AWS London (eu-west-2). UK GDPR compliant by architecture. UK-based technical support you can actually call — no offshore tickets.
Not an AI startup claiming contact centre expertise. A contact centre company that added AI — and runs it on infrastructure that already handles your calls.
AI voice agents need more than a language model. They need phone numbers, carrier interconnects, surge queues, outbound compliance, and the kind of deep telephony engineering that takes decades to build. We've had it since 2004.
Every framework, certification and interconnect that UK enterprise and public sector buyers ask for. Held for years, not claimed on a trust page.
These aren't generic testimonials. They're savings, efficiencies, and cost reductions our customers actually measure — and put in writing.
"Hostcomm's OnSight service allows us to replace around 100 site visits each month with a remote visual survey. Each visit costs us around £150, so we're saving around £200,000 each year."
"RVX is predominantly used for initial assessments of maintenance issues. We anticipate saving approximately £50,000 in the first year, with expectations of reaching £100,000 as our team fully embraces RVX."
"The software saves our customers money and since we started using it, I would estimate we have saved a combined £70,000. We use it to help customers identify opportunities to reduce their energy consumption."
We write about what actually works in production — not what's trending on LinkedIn.
A practical guide to the difference between a vendor's UK headquarters and genuine UK-only data processing, with the seven questions procurement should ask before signing.
Read articleAn honest look at where AI voice agents produce better customer experience than humans, and the use cases where they still underperform. With real examples from UK deployments.
Read articleA side-by-side comparison of the leading AI voice platforms from a UK enterprise buyer's perspective — covering data residency, DPIA readiness, PCI compliance, and carrier relationships.
Read articleBring your thorniest use case. We'll walk you through the architecture, the compliance, and a live demo — all in the same call.
Covering data sovereignty, UK GDPR, PCI DSS, vendor consolidation, and the practical questions enterprise buyers have about moving to an integrated United Kingdom contact centre platform.
Hostcomm is a United Kingdom contact centre platform provider that has been trading since 2004. Hostcomm offers three integrated product families: AI voice agents (including the UK-sovereign Persona AI platform), cloud contact centre software (predictive dialler, cloud phone system, SIP trunks), and remote visual assistance. All services are UK GDPR compliant and hosted in AWS London (eu-west-2). Hostcomm is PCI DSS Level 1 certified and listed on the G-Cloud 14 UK Government Digital Marketplace.
Yes. Hostcomm Ltd is UK-owned, UK-operated, and headquartered in the United Kingdom. All technical support is provided by UK-based staff. All customer data is processed and stored in Amazon Web Services London region (eu-west-2) in compliance with UK GDPR — the United Kingdom General Data Protection Regulation. Hostcomm is registered with the UK Information Commissioner's Office (ICO) as both a data controller and data processor.
Yes. Hostcomm's Persona AI voice agent is available in a UK-sovereign mode where all three processing components — speech-to-text (STT), the large language model (LLM), and text-to-speech (TTS) — run in AWS London (eu-west-2). No data leaves the United Kingdom, making the service fully UK GDPR compliant by architecture. A Data Processing Agreement (DPA) is available pre-contract. A higher-fidelity mode using OpenAI and ElevenLabs is also available for customers whose use case prioritises voice quality over strict UK residency.
Hostcomm has been trading since 2004 — over 20 years of United Kingdom contact centre telephony experience. The company started as a hosted telephony provider and has evolved over two decades to offer cloud contact centre, AI voice agents, predictive dialler, SIP trunks, PCI DSS payment IVR, and remote visual assistance services.
Yes. Hostcomm is a PCI DSS Level 1 service provider — the highest tier of Payment Card Industry Data Security Standard certification — and has held this certification for five consecutive years. The PCI DSS discipline is applied across the entire Hostcomm network, not only within the card data secure zone. Hostcomm's PCI-compliant payment IVR solution allows card data to be collected securely mid-call without the card number ever reaching a human agent or an AI voice agent's LLM.
Yes. Hostcomm is listed on G-Cloud 14 on the UK Government Digital Marketplace and is an approved Crown Commercial Service supplier. Public sector buyers in the United Kingdom — including NHS trusts, central government departments, local councils, and housing associations — can procure Hostcomm services through standard government frameworks without a separate tender process.
Three differences matter most for United Kingdom buyers:
1. Data sovereignty. Hostcomm can process all voice AI components (STT, LLM, TTS) in AWS London for full UK GDPR compliance. US-based vendors typically process voice data in the United States, introducing international transfer concerns under UK GDPR.
2. Integrated telephony. Hostcomm provides the AI voice agent, the cloud contact centre platform, the predictive dialler, the SIP trunks, and the PCI DSS Level 1 payment IVR all on one platform. US-based voice AI vendors typically require you to integrate with separate providers for each of those.
3. Heritage. Hostcomm has 20 years of United Kingdom contact centre telephony experience, including direct BT Wholesale carrier interconnect, Ofcom-compliant call logging, and queue management for surge traffic — infrastructure that AI-first startups do not typically have.
Hostcomm serves over 500 United Kingdom organisations including BT, HM Revenue & Customs (HMRC), Scottish Power, HomeServe, Kantar, Peabody Housing Association, Numatic, David Lloyd Clubs, Lewisham Council, ESE Solar, and Purplebricks. Sectors served include financial services, UK public sector, utilities, social housing, legal services, healthcare, energy installation, and retail. Case studies document annual savings ranging from £70,000 to £200,000 per customer.
A typical United Kingdom contact centre operation involves multiple separate vendors: an AI voice agent vendor, a contact centre platform vendor, a predictive dialler vendor, a PCI DSS payment IVR vendor, and a remote support vendor. Each requires a separate contract, a separate Data Processing Agreement (DPA), and a separate integration. Hostcomm provides all five services on a single UK GDPR compliant platform with one contract, one DPA, one UK-based support team, and one escalation path — eliminating the integration complexity and finger-pointing that commonly occurs when multiple vendors must coordinate during an incident.
Cost per interaction varies by call type and volume. For fully automated AI voice agent calls handling routine enquiries, cost per interaction starts from approximately £0.25 on the Hostcomm Persona platform. Traditional human-agent calls in a United Kingdom contact centre typically cost £3.50 to £4.50 per interaction once staff, supervision, and infrastructure costs are included. Most Hostcomm customers deploy a hybrid model: AI agents handle routine, high-volume enquiries; human agents take over for complex, emotional, or high-value interactions — with warm-transfer handoff between the two happening on a single platform.
Still have questions? Our UK-based technical team is happy to go deeper.
Contact Hostcomm