Remote Visual Assistance

Strengthen your customer support, field services and inspection with remote video and AR

Our software will increase your contact centre's first call resolution, improve NPS, and reduce the need to visit customers.

It is incredibly simple to use with no app download necessary for your customers. It integrates with leading contact centre solutions and comes with UK-based unlimited telephone support,

Rated Excellent by Our Customers!

Delight Your Customers

Our software enables your customer service team to resolve more questions without the requirement to visit customers. It removes the frustration of verbal explanation, allowing your customers to show their problems in real time through their smartphone camera. Your agents can zoom in, capture details and provide AR onscreen pointers.

All Features

Benefits for Your Contact Centre

Improve customer satisfaction with higher first call resolution

Improve customer satisfaction with higher first call resolution

Reduce customer service costs and improve contact centre KPIs

Reduce customer service costs and improve contact centre KPIs

Motivate and empower contact centre agents through AR tools

Motivate and empower contact centre agents through AR tools

Prevent unnecessary returns, replacements or tech dispatches

Prevent unnecessary returns, replacements or tech dispatches

Provide a visual interaction experience across any channel

Provide a visual interaction experience across any channel

Get visual product and customer interaction data, analytics and insight

Get visual product and customer interaction data, analytics and insight

3 Easy Steps to An App Free Call

Step 1

Agent sends a link with an invite to the user via Email, SMS or WhatsApp.

Step 2

Consumer taps the link which activates the video. NO APP DOWNLOAD!

Step 3

Agent sees what the user sees and can guide the user, markup a frame, zoom & more!

Integrations and API Connectors

Sync Seamless with Your Business Processes

Our solution natively integrates with the most popular software providers and apps to improve productivity. Can't find an integration you're looking for? Our REST API integrations are available to get everything sync'd up.

See More Integrations

Enable Your Agents to See Customer Problems Up Close And End Frustrating Voice Explanations Now

If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you. 

Alternatively, give us a call: 0808 168 4400

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials