Clear guidance when accuracy is required. No app. No fuss.
RVX is Hostcomm's UK-hosted remote visual assistance platform. Send an SMS, the customer taps a link, and you're live on their camera. No download. No sign-up. No training. UK GDPR compliant by architecture — all data stays in AWS London.
Three taps. Live in under ten seconds.
No installation. No sign-up. No training. Anyone with a smartphone can join a session — grannies, engineers, tenants, installers. The whole point of RVX is that it just works.
Send a link
From your agent console or AI voice agent, send the customer an SMS or email with a secure session link.
Customer taps
They tap the link. Their browser opens, asks for camera permission, and the session is live. No app store, no waiting.
You guide
Draw on the video, capture images, read meter data with OCR. Your customer sees your annotations in real time.
Two minutes. Full product tour.
An engineer, a homeowner, one smartphone — and the entire RVX toolkit, start to finish.
Your AI voice agent can book the survey itself.
Because RVX and our AI voice agent run on the same UK-hosted platform, they talk to each other natively. A customer calls about a boiler fault at 9pm. Persona asks permission, sends a self-survey link, and walks them through capturing the data plate and error code. No human involved. No callback required. By the time an engineer picks it up in the morning, the part is already on order.
This is the kind of end-to-end automation that other vendors can't offer — because they'd need to integrate voice AI from one supplier with visual assistance from another, each with their own DPA and data flow.
Where visual guidance beats a site visit.
Every job that used to need a van — and a lot of them that didn't — gets faster and cheaper when your expert can see what's in front of the customer.
Pre-survey every install. Stop sending vans to dead leads.
UK installers use RVX to qualify installations before dispatching anyone. A 10-minute self-survey from the homeowner's phone tells you whether the loft has headroom for a heat pump, whether the consumer unit can take a solar retrofit, and whether the meter cupboard is accessible — before your engineer's in the van.
- Replace ~100 site visits/month with self-surveys
- Reduce aborted installations by 40–60%
- Capture meter readings, serial numbers, pipe routes — all with OCR and geolocation
- Generate a post-session PDF report signed by both parties
Utility surveys & energy assessments.
Energy advisors guide site managers through a walk-through remotely, spotting waste and retrofit opportunities. Utility Aid saved their customers £70,000 combined using RVX this way.
Appliance & machinery support.
Field Service Solutions uses RVX on £30,000 commercial coffee machines — pre-visit surveys ensure the right part is on the van first time. "Faster response than an engineer visit."
More than video. Everything you need to close the job.
RVX isn't a glorified WhatsApp call. It's a full remote-service platform with the capture, annotation, measurement, and compliance tools field teams actually need.
Live annotation
Draw, circle, point, and add text directly on the live video. Your customer sees your annotations in real time.
HD image capture
Snap high-resolution stills from the remote device. Quality isn't affected by signal strength — capture is local.
OCR text extraction
Point at a meter reading, data plate, or serial number. RVX extracts the text automatically — no manual typing.
Geolocation & mapping
Google Maps Street View, Satellite, and measurement tools. Pin the site, measure the roof, size the driveway.
Session recording
Record every session for compliance, training, or dispute resolution. Stored encrypted, UK-region only.
Self-survey workflow
Send a structured survey. Customer captures it on their own time. AI tools extract, tag, and classify results.
UK GDPR by architecture
All data stays in AWS London (eu-west-2). TLS 1.3 encryption. Session data auto-purges on configurable schedules.
AI voice agent integration
Persona can send self-survey links and process the captured data automatically. No human needed in the loop.
Measured in pounds, not promises.
UK customers, UK use cases, UK pounds saved. These are from public case studies — ask and we'll introduce you to the people who wrote them.
"Hostcomm's OnSight service allows us to replace around 100 site visits each month with a remote visual survey. Each visit costs us around £150, so we are saving around £200,000 each year."
"RVX is predominantly used for initial assessments of maintenance issues and to expedite resolution of customer queries. We anticipate saving approximately £50,000 in the first year, with expectations of reaching £100,000 as our team fully embraces RVX."
"The software saves our customers money. Since we started using it, I estimate we have saved a combined £70,000. We use RVX to help customers identify opportunities to reduce energy consumption and solve metering issues."
Book a 15-minute demo. Bring your hardest use case.
We'll send you a live RVX link during the call so you can see the customer experience on your own phone. 30-day free trial available. No sales call required to start.
Everything procurement, compliance, and engineering teams want to know.
Covering UK GDPR, data residency, integration with AI voice agents, pricing, and the practical details of running RVX across field-service operations.
RVX (Remote Visual eXperience) is Hostcomm's remote visual assistance platform. It lets an expert — a support agent, field engineer, or energy advisor — see what a customer or remote worker sees through their smartphone camera, in real time. Experts can draw directly on the live video, capture high-resolution images, extract text using OCR, measure distances, and record the session for compliance. Because RVX works entirely through the mobile browser, the remote person does not need to install an app.
Correct. RVX runs in the customer's existing mobile browser. Safari on iPhone, Chrome on Android, Samsung Browser — whichever default is already on the phone. The customer receives an SMS or email with a secure link, taps it, grants camera permission, and the session is live. There is no App Store lookup, no account creation, no setup.
This is the single biggest difference between RVX and competing remote-assistance products like TeamViewer Pilot or Visionable, which typically require the remote person to install and sign into a mobile app. For one-off or infrequent customer interactions — which is what most UK field-service cases are — requiring an app download kills the conversion rate entirely.
Yes. RVX is UK GDPR compliant by architecture. All data is processed and stored in Amazon Web Services London region (eu-west-2), which means personally identifiable information never leaves the United Kingdom. Video sessions use TLS 1.3 encryption in transit. Recordings and captured media are encrypted at rest.
A Data Processing Agreement (DPA) is available pre-contract. Session data auto-purges on configurable retention schedules to align with your own data minimisation policy. Hostcomm is registered with the UK Information Commissioner's Office as both a data controller and a data processor.
A self-survey is an RVX session where the customer carries out a guided data-capture exercise on their own, without a live human expert on the call. The customer receives a link containing a structured sequence of prompts — for example: "Take a photo of the boiler data plate", "Point your camera at the pressure gauge", "Capture the area around the consumer unit". The customer completes the survey at their convenience, and the data flows straight into your workflow.
Self-surveys are particularly powerful for pre-installation qualification, insurance claim documentation, and any case where the customer has the information on-site but your agent doesn't need to be live on the call. They can be initiated by a human agent, by the AI voice agent automatically, or scheduled via a link sent by email.
Because RVX and Hostcomm's Persona AI voice agent run on the same UK-hosted platform, they integrate natively. When a caller speaks to Persona about an issue that would benefit from a visual check — a boiler fault, a meter reading query, a damaged-parcel claim — Persona can automatically send an SMS with a self-survey link, walk the caller through capturing the required images, and push the data into your contact centre workflow.
This is a capability other remote-assistance vendors cannot easily match, because they would need to integrate voice AI from one supplier with visual assistance from another — each with its own contract, Data Processing Agreement, and data flow. With Hostcomm, it's the same vendor, the same DPA, and the same UK data residency.
Expert users (agents, engineers, advisors) are typically productive after 30 minutes. The interface is browser-based and uses familiar video-call conventions — a live video area, a toolbar, a captured-media gallery. The additional RVX tools (annotation, image capture, OCR, measurement) are buttons on the toolbar.
Customers receive no training at all. They tap the link, grant camera permission, and follow the expert's pointer or the self-survey prompts. This is deliberate: in most UK field-service cases, the customer is someone you've never spoken to before. Asking them to learn new software kills conversion. RVX is designed so that the customer side of the experience is identical to answering a text message.
RVX is used across United Kingdom field-service industries including energy installation (boilers, solar PV, heat pumps), social housing maintenance, utilities and metering, appliance service, commercial coffee machine maintenance, insurance claims assessment, and UK public sector housing inspections.
Named UK customers include Field Service Solutions (commercial coffee machines, £30,000+ equipment), Utility Aid (energy assessments, £70,000 customer savings), and several UK housing associations using it for tenant maintenance triage. The product is designed around the typical UK field-service economics: vans, engineers, spare parts, and the question of whether a site visit can be avoided.
Documented customer savings range from £50,000 to £200,000 per year. An energy installation customer reports £200,000 annual savings by replacing about 100 monthly site visits with remote visual surveys at roughly £150 per visit avoided. A property-services customer reports £50,000 in the first year, projecting £100,000 as RVX adoption grows. Utility Aid reports £70,000 in combined customer savings through remote energy-consumption identification.
The main savings drivers are: avoided van rolls, avoided wasted trips (wrong part / no access), reduced first-visit time, and more jobs completed per engineer per day. ROI is typically under three months for any operation with more than a handful of field engineers.
RVX is available on subscription plans based on the number of expert seats (the agents and engineers who host sessions). Customer-side usage — the people being supported — is unlimited and free. A 30-day free trial is available with no credit card required.
See the RVX pricing page for current tiers, or contact us for volume or bundled pricing across Hostcomm's other products.
Most customers are running live sessions within 20 minutes of signing up. Setup involves creating expert accounts, configuring branding, and optionally integrating with your existing CRM or field-service system (Simpro, ServiceNow, and others supported via a browser extension). More complex deployments — custom self-survey workflows, AI voice agent integration, or single sign-on — typically take one to two weeks.
Hostcomm's UK-based technical team handles onboarding. Unlimited UK phone and email support is included with all plans.
Still got questions? Our UK team is three rings away.
Contact Hostcomm