Remote Visual Assistance
Have expert technicians see and solve problems through a remote device's camera instead of sending someone on-site.
Cut your operational costs and improve service.
Remote visual assistance is easy to implement in your customer service process and reduces expenses.
Scale your business beyond
your local region.
your local region.
Instant global visual support through any smartphone - just click a link sent via SMS or email. No app download required.
Instant, clear expert help.
When precision matters, visual guidance beats verbal instructions. Our remote assistance lets experts draw directly on live video, going beyond standard video calls.
Zero confusion
Our comprehensive visual guidance tools minimize errors and ensure clear, accurate instructions every time.
Instant expert support
Seamlessly add subject matter experts to any session for specialised problem-solving.
Fast, cost effective customer service.
Visual customer support drives higher satisfaction - let experts show, not just tell.
Solve problems fast
Guide customers to quick solutions they can confidently repeat on their own.
Ensure compliance and safety
Every session is recorded and archived - perfect for training, compliance, and dispute resolution.
Accelerate surveys with
AI visual analysis and support
Combine AI's pattern recognition with expert experience - matching visual data to past cases for objective, expert-validated assessments.
Automatic measurements and object detection generate standardized reports instantly - no manual data entry needed.
Smart visual comparison meets expert insight - AI matches cases while experts make the final call.
Interactive demo
Check out this quick online demo:
Our Core values
We guarantee you to revenue growth within month
Easy to use
Our intuitive interface strips away complexity. No training manuals needed and there is nothing to install.
Reliable
Engineered for continuous uptime and crystal-clear connections, our platform maintains robust performance.
Transformational
Growth, improved customer service and cost reduction through innovation.
What our clients say
We guarantee you to revenue growth within month
"Hostcomm has been so helpful and its team listened to our needs right from the start. Setting up Hosted Predictive Dialler has been a hassle-free and stress-free experience, free from software or licenses, easy to use and simple."
Paul Butland
Shelter (Homeless charity)
"Hostcomm remote visual assistance has reduced time to fix issues and reduced call outs for initial assessments. Overall, it has reduced costs to the business and help to reduce the amount of time our vehicles are on the road therefore reducing our carbon footprint."
Daniel Hart
Social Housing maintenance manager (Property Services)
"RVX is predominantly used for initial assessments of maintenance issues and to expedite resolution of customer queries. We anticipate saving approximately £50,000 in the first year, with expectations of reaching £100,000 in savings as our team fully embraces RVX.”
Gordon Mac
Operations Manager (Property services)
.webp)
"When you speak to Hostcomm - they identify the issue properly. It’s reassuring to know that my problem is important to them. They'll immediately speak to a data centre, whatever's necessary - to get an answer on the same call. They take ownership. We receive first class support from both the technical team and sales."
Richard Ryan
Call Centre Manager
“The software saves our customers money and since we started using it, I would estimate we have saved a combined £70,000. We use the software to help our customers identify opportunities to reduce their energy consumption and solve metering issues.”
Ruaire Glackin
Head of Net Zero and Energy Management
“Hostcomm’s OnSight service allows us replace around 100 site visits each month with a remote visual survey, each visit costs us around $150 so we are saving around $200,000 each year”
Daniel Atkins
Survey Team (Energy system installations)
Get Started
Analytics and Reporting
Start your transformation today.
Get in touch today for an in-depth discussion about your options.
