Remote Visual Assistance

Use video and AR to visually assist customers and carry out inspections remotely.

Our software will increase your contact centre's first call resolution, improve NPS, and reduce the need to visit customers.

It is incredibly simple to use with no app download necessary for your customers. It integrates with leading contact centre solutions and comes with UK-based unlimited telephone support.

Delight Your Customers

Our software enables your customers and field service agents to visually show their problems in real-time to your contact centre agents. The customer’s smartphone is streamed to your agent’s desktop from where they can zoom in, capture details and provide AR onscreen pointers.

All Features

Benefits for Your Contact Centre

Improve Safety

Improve Safety

Remote work allows inspectors, field techs, and other employees to stay safe by avoiding contact with customers and dangerous worksites.

Empower Field Service

Empower Field Service

Enable technicians in the field to contact an expert back in the office, get guidance and resolve issues faster, first time.

Motivate Employees

Motivate Employees

Proven to enhance KPIs and provide an interesting and fun way for your contact centre agents to do their job better.

Reduce Field Service Costs

Reduce Field Service Costs

More accurately assess issues, cut petrol, vehicle costs and journey times, enabling inspectors and field techs to serve more customers.

Enhance CX, Customer Satisfaction

Enhance CX, Customer Satisfaction

Customers love having their problems resolved faster and avoiding the inconvenience of having to wait at home for technicians to come.

Additional Analytical Data

Additional Analytical Data

Get visual product and customer interaction data to add to your voice and text data and get even greater insight into your customer service.

Contact Centre Efficiency

Contact Centre Efficiency

Video assistance has been proven to improve FCR times, lower average handle times and decrease escalation rates.

Strengthen Agent Knowledge

Strengthen Agent Knowledge

Use video recordings of complex technical issues from the field to improve agent skills.

3 Easy Steps to An App Free Call

Solutions

Field Service

Help customers fix issues remotely and remove their dependency on waiting for an onsite visit. Enable agents in the field to share video and images of technical issues with colleagues to boost fix rates.

Remote Inspections

Inspectors can complete inspections or assess claims via a video call more quickly, effectively, and efficiently without having to leave the office and spend hours on the road.

Get in Touch

Customer Service

Your agents can help customers with unboxing and installation, resolve ongoing issues, resulting in lower return rates for products and improved customer satisfaction.

Integrations and API Connectors

Sync Seamless with Your CRMs and FSMs

Our solution natively integrates with the most popular software providers and apps to improve productivity. Can't find an integration you're looking for? Our REST API integrations are available to get everything sync'd up.

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Rated Excellent by Our Customers!

Enable Your Agents to See Customer Problems Up Close And End Frustrating Voice Explanations Now

If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you. 

Alternatively, give us a call: 0808 168 4400

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials