Predictive Dialer

Maximise your agent talk time, minimise risk and cost.

Your UK-based partner for successful, responsible outbound campaigns.

What is included with my Predictive Dialer service?

  • Predictive, Progressive & Manual modes with blended inbound/outbound.
  • AWS high availability dedicated server.
  • Your custom firewall policy & compliance configuration.
  • Multi channel handling of calls, emails, SMS & chat.
  • Unlimited UK telephone & email support with your own account manager.
  • Dashboard modules with around 20 add-ons such as PCI DSS payments, AI Analytics, QA & Video.
  • Flexible pricing from fixed cost bundles to metered prepay/postpay.
Features Order My Dialer
All in one solution

All in one solution

Cloud predictive dialer, Inbound, AI agents, PCI DSS, telecoms, Interaction Analytics & IVRs all in a single easy to use web interface.

Dedicated, secure system

Dedicated, secure system

Your own dedicated server, deployed through AWS in any global region, allowing customised firewall policies and dedicated resources..

AI-powered insights

AI-powered insights

Call recording, analytics, AI natural language processing, metrics and dashboards allow you to continually understand and improve performance.

Improve data ROI

Improve data ROI

Built in features to segment, score, recycle, create scripts and lists enable you to manage caller lists more efficiently from prospect to customer.

UK based telephone support

UK based telephone support

Cloud contact centres are mission critical so you can call us from 08:00 - 20:00 and speak to a UK based technical support agent.

15 years experience

15 years experience

You are in safe hands with Hostcomm, regardless of your size we welcome clients from anywhere in the world that need UK experience.

Predictive Dialer Interactive Tour

Check out the main Predictive Dialler and Inbound Contact Centre components in this 10 minute Interactive Tour.

Our Predictive Dialer is used by a wide variety of industry sectors

The primary use for our predictive dialer is for high volume customer contact where manual dialling would not be effective.

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Bridge the gap between legacy campaigns and AI-powered customer service.

Everything you need for high volume automated outbound dialling in a single system:

  • Multiple dialling modes such as manual, ratio, predictive dialler and blended calling can be set on multiple campaigns simultaneously giving you the flexibility you need to manage different types of data.
  • Outbound, Inbound & blended modes enable your agents to work in any type of calling campaign using the same interface, reducing confusion and training requirements.
  • Comprehensive data management and reporting gives you real time insights into how your data is performing and keeps you PCI DSS, OFCOM and GDPR compliant.
Free Trial

Maximise your data ROI and agent success with AI-powered interaction analytics.

  • Extract important insights using AI such as agent upselling, sentiment, compliance statement delivery, CX analytics, consumer duty, empathy and agent ratings.
  • AI Quality Assurance can be applied to all of your calls, cost effectively, using the latest language models such as GPT4 so that you can stay on top of your objectives in real time.
  • Automated agent management features extract and compile performance metrics which can be used for agent monitoring and management which massively reduces administration.
Online Demo

Worry-free campaigns with comprehensive compliance capabilities:

  • PCI DSS compliance allows you to de-scope your contact centre from the large cost of achieving compliance and ensures that your payment providers do not suspend their services due to a breach.
  • GDPR compliance is guaranteed due to the location of the hosting service which in the UK's case is in a suitable AWS availability zone, all staff are based in the UK
  • TPS & Ofcom automated TPS filtering is a feature and your campaigns can be configured to never breach Ofcom regulations. Hostcomm's team can also assist with the configuration and general advice.
Book a on-line meeting

Predictive dialer FAQs

We provide you with a dedicated AWS server system which takes around 1 hour to set up. You will probably also need training which is 1-2 hours.

Data can be easily uploaded using the API or the web interface. It accepts .csv and tab delimited formatted. The uploader also provides de-duping.

Yes we provide a 14 day free trial which excludes call charges.

Your data will be stored on an Amazon server or server cluster in the UK availability zone or nearest zone to your region. Backups are saved in AWS or Azure buckets.

Your cloud dialler will be hosted in an AWS availability zone suitable to your geographic region. Over the last 15 years Hostcomm has found AWS to be the most reliable partner.

Predictive dialers automate dialling, identify voicemail, terminate unanswered calls, manage call outcomes, schedule callbacks and other tasks, increasing agent 'talk time'.

The cost depends on the number of agents using the cloud dialler. The range is between £12 and £25 per agent per month. Call charges are metered and cost around £0.035 for mobiles and £0.01 for UK national calls. We also provide bundled packages.

Yes Hostcomm has retained PCI DSS Level 1 compliance for the last 4 years which means you can de-scope your contact centre without having to purchase 3rd party software or services.

Hostcomm provides email and telephone technical support which uses our automated ticketing system. You can call us from 08:00 until 20:00 on weekdays and we also provide out of hours support.

Yes it can automatically filter against the TPS register which Hostcomm subscribes to.

Call recordings are stored on the AWS server until it reaches its limit, then the calls can be archived into secondary storage at £0.12 per Gigabyte per month.

Yes it integrates with many of the top CRM systems and popular web applications such as FLG, Salesforce, Dynamics, Hubspot.

Case Study:

Rated Excellent by Our Customers!

Start Creating More Successful Outbound Campaigns Now

If you would like to get more information, request a demo, or start a free trial, please leave some contact details opposite and we will get right back to you.

Alternatively, give us a call: 0808 168 4400

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