Most first-time customers are making live calls the same day they sign up. Onboarding involves provisioning a UK-hosted instance, uploading your call list (CSV or live CRM feed), configuring the dialling mode and calling hours, and logging the first agent in through a browser — no software to install.

A Hostcomm UK-based engineer walks you through each step on your first call. More complex deployments — custom call scripts, CRM integrations, or PCI DSS payment IVR — typically take one to two weeks.

A predictive dialler calls multiple numbers at once and uses pacing algorithms to predict when agents will be free, connecting them only to answered calls. A power dialler calls one number per agent at a fixed ratio — simpler but less efficient. A preview dialler shows the agent each contact record before dialling, so they can review notes first — best for complex or high-value calls.

Hostcomm's platform offers click-to-call, progressive, ratio and predictive modes, set per campaign, plus inbound and blended campaigns — so you can match the mode to each campaign's needs without changing platform.

Yes. Hostcomm is UK GDPR compliant by architecture. All call data, recordings, and customer records are processed and stored in Amazon Web Services London region (eu-west-2), which means personally identifiable information never leaves the United Kingdom. Call recordings use encryption in transit and at rest.

A Data Processing Agreement (DPA) is available pre-contract. Hostcomm is registered with the UK Information Commissioner's Office (ICO) as both a data controller and a data processor. Hostcomm also holds PCI DSS Level 1 — the highest payment card security certification — applied across the whole network, not just the payment zone.

Yes. Hostcomm has direct interconnect with BT Wholesale and other major UK carriers. This direct peering removes the extra hops and reseller markups common with overseas-hosted diallers, giving you better call quality, lower latency, and fewer cases of your outbound calls being flagged as spam likely by UK mobile networks.

Hostcomm is also Ofcom-compliant for call logging and outbound dialling.

Yes. Hostcomm supports inbound contact centre campaigns (with queues, IVR, skills-based routing, and callback scheduling), outbound campaigns (click-to-call, progressive, ratio and predictive), and blended campaigns where agents handle both inbound and outbound contacts on the same interface. You can switch modes per campaign, and a single agent can be allocated to multiple campaigns concurrently.

Hostcomm supports integration with the major UK contact-centre CRM systems including Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, Zendesk, and Pipedrive. Integration includes click-to-dial from the CRM, automatic screen-pop with caller context, and writing call disposition and recording URLs back into the CRM record.

Hostcomm's in-house engineering team also provides custom integrations and bespoke data import flows for legacy systems. Our customers consistently tell us the flexibility of our data import tolerances is one of the things they value most — you can send messy CSVs with whatever headers your business partners use, and we make it work.

Yes. Hostcomm's PCI DSS Level 1 payment IVR allows an agent to transfer a live caller to a secure automated IVR flow for card entry. The card number is never spoken, never heard by the agent, and never recorded — it is captured by the IVR and passed directly to your payment processor. This keeps your contact centre out of PCI DSS scope.

Supported payment processors include Stripe, PayPal, Opayo, Adelante, and Barclaycard. Card detail entry can also be handled by Hostcomm's AI voice agent as part of a fully automated call flow.

Hostcomm publishes its dialler prices.

Metered — a platform fee from £150 per month for 5 agents (£30 per agent), falling to £8.80 per agent at 250 seats (£2,200 per month), with UK call minutes billed separately per minute. Best for variable or seasonal campaigns.

All-inclusive — £90 per agent per month with unlimited UK calls. Best for steady high-volume operations.

The per-agent price falls with team size because every customer runs on a dedicated AWS London server that larger teams use more efficiently — which is also why the G-Cloud 14 listing shows £20 per user per month. Both models are rolling monthly with 30 days' notice — no 12-month lock-in — with annual contracts available at a discount, and a free trial lets you run a real campaign before committing. Prices exclude VAT.

Yes. The minimum is 5 agents, at £150 per month on the metered plan, and there is no 12-month lock-in — the agreement is rolling monthly with 30 days' notice.

Small teams get the same dedicated AWS London server, the same UK-based support engineers and the same free trial as larger customers. Many Hostcomm customers started with 5 to 10 agents after being told by other vendors that they were too small.

Click-to-call, progressive, ratio and predictive dialling, set per campaign, with inbound, outbound and blended campaigns on the same agent interface.

The dial ratio is configurable per campaign, typically 1:1 to 1:4, with the ceiling agreed based on team size, list quality and how agent-not-present calls are handled, because higher ratios raise abandoned-call risk. Answer machine detection is set per campaign and per agent and can run in a non-executing detect-only mode first so you can measure accuracy on your own lists.

Ofcom controls include the UK drop-rate calculation as a system setting activated per campaign, a per-campaign drop lockout time, TPS/CTPS filtering globally and per campaign, DNC lists, calling-hours enforcement, caller ID rotation and carrier load balancing.

Yes. Because Hostcomm's AI voice agent (Persona) runs on the same UK-hosted platform as the dialler, they integrate natively. You can route high-volume, low-complexity outbound campaigns to the AI voice agent — for example, appointment reminders, account verification, or survey collection — and warm-transfer to a human agent when the call requires judgement.

This is a capability other UK diallers cannot easily match, because they would need to integrate voice AI from a separate vendor, with its own contract, Data Processing Agreement, security posture, and data flow.

Unlimited UK-based phone and email support is included with every Hostcomm plan. All Hostcomm support engineers have a minimum of five years of contact centre technical experience and are based in the United Kingdom — there is no offshore tier one.

Hostcomm's customer reviews on Trustpilot consistently single out the quality and responsiveness of this support team. For more complex accounts, a dedicated account manager and a named technical contact are included.