Upload your list, tune the dial ratio, hit go. A UK-hosted predictive dialler with inbound, outbound and blended campaigns — on one platform your procurement team already knows how to sign off.
Most first-time customers are calling a live list the afternoon they sign up. Here's what "same day" actually looks like.
A Hostcomm engineer walks you through setup on a single call. No training videos, no "complete these 47 modules first".
~15 minutesCSV in any format. Map columns, pick caller ID, set calling hours and DNC rules. Our import tolerates the messy data your partners send.
~10 minutesPick dialling mode (predictive, progressive, preview), set the ratio, upload your script, choose which agents are allocated.
~15 minutesAgents open a browser — nothing to install. Their first call connects within seconds. You watch it live on the wallboard.
Go liveThree pacing algorithms for three different types of campaign. Match the mode to the list, not the list to the dialler.
Several numbers dialled simultaneously. Algorithm predicts when each agent will be free. Agents only ever hear a live voice — no ringing, no voicemail.
Best for: large outbound lists, sales, collections, surveys.
One number dialled per agent. As soon as the agent finishes wrap-up, the dialler moves on. Simpler than predictive, fewer abandonment concerns.
Best for: mid-volume outbound, balanced compliance.
The agent sees the contact record first, reviews notes, then triggers the dial. Higher handle time, higher quality conversations.
Best for: complex sales, account management, VIP calls.
Run an outbound campaign in the morning. Flip the same team to inbound queue traffic in the afternoon. One interface, one set of agent stats, one training curve.
If you've had a bad experience with a previous dialler vendor, you're probably reading this section for a reason. Here's what changes.
Hosted in AWS London (eu-west-2). UK carriers. Your data never leaves the United Kingdom. DPA available pre-contract. ICO registered as data controller and processor.
Trading since 2004. Billions of calls routed. Real experience with SIP trunks, outbound compliance, and Ofcom logging — not just APIs bolted onto someone else's carrier.
Direct interconnect with BT Wholesale removes reseller hops and markup. Better call quality, lower latency, fewer outbound calls flagged as spam by UK mobile networks.
Your own server, your own firewall — not a shared multi-tenant ride. Which means your traffic and your data isolation look different to procurement, too.
Every Hostcomm support engineer is UK-based with a minimum of 5 years experience. Unlimited phone and email support included on every plan. No offshore tier one.
Need AI voice agents alongside your dialler? They're on the same platform, one DPA, one contract, one throat to choke. Not five integrations held together with webhooks.
If you're evaluating against one of the well-known US-based contact centre vendors, here are the differences UK buyers tell us actually matter in procurement.
Comparison based on typical published plans and publicly available documentation for UK-facing tier 1 contact centre vendors. "US-hosted" refers to vendors whose primary hosting and support infrastructure is based outside the United Kingdom. Your specific vendor's plans may vary — happy to walk you through the direct comparison on a call.
The UK-standard CRM stack and every major UK payment processor. And if we don't support your thing yet, our engineering team builds custom integrations.
Click-to-dial from the CRM, screen-pop on inbound, write dispositions and recording URLs back into the lead record.
Mid-call card payments via our PCI DSS Level 1 IVR — so card data never touches the agent, the LLM, or the recording.
We'd rather earn your business every month. Pick the pricing model that fits your campaign, scale up or down, leave if you want.
Pay per minute of connected calls. Lower base fee. Best for seasonal or variable campaigns.
Fixed monthly fee per agent seat. Unlimited UK calls. Best for steady high-volume operations.
No long contracts required. Cancel with 30 days notice. Annual discounts available if you want them.
Run a real campaign, not just a demo. See your own data and your own team dial before committing.
Genuine customer reviews from Trustpilot and direct customer reference calls. People on this list have been with us three years, six years, or longer.
"Hostcomm has been so helpful and its team listened to our needs right from the start. Setting up Hosted Predictive Dialler has been a hassle-free and stress-free experience, free from software or licenses, easy to use and simple."
"Very good dialler system but what stands out for me is the technical support. Joe and Ed at Hostcomm are brilliant when it comes to technical support help. I would recommend Hostcomm to any business that is trying to dial a database."
"When you speak to Hostcomm — they identify the issue properly. It's reassuring to know that my problem is important to them. They'll immediately speak to a data centre, whatever's necessary, to get an answer on the same call. They take ownership."
"The biggest benefit of using the Hostcomm dialler is the ease of getting data in and out. Our business partners send data files in different formats with different headers — but we don't want to seem inflexible. Hostcomm ContactPro gives you a lot of wiggle room in how you want to import data."
Tell us what you're calling about and we'll get you on a campaign the same day. No 30-day evaluation cycle. No sales committee. Just a UK engineer and a working dialler.
UK-hosted · UK GDPR compliant · PCI DSS L1 · Rated 4.8/5 on Trustpilot
Covering setup time, compliance, UK carriers, integrations, payments, pricing models, and how the dialler fits with AI voice agents.
Most first-time customers are making live calls the same day they sign up. Onboarding involves provisioning a UK-hosted instance, uploading your call list (CSV or live CRM feed), configuring the dialling mode and calling hours, and logging the first agent in through a browser — no software to install.
A Hostcomm UK-based engineer walks you through each step on your first call. More complex deployments — custom call scripts, CRM integrations, or PCI DSS payment IVR — typically take one to two weeks.
A predictive dialler calls multiple numbers at once and uses pacing algorithms to predict when agents will be free, connecting them only to answered calls. A power dialler calls one number per agent at a fixed ratio — simpler but less efficient. A preview dialler shows the agent each contact record before dialling, so they can review notes first — best for complex or high-value calls.
Hostcomm's platform supports all three modes, plus click-to-dial, plus inbound and blended campaigns — so you can match the mode to each campaign's needs without changing platform.
Yes. Hostcomm is UK GDPR compliant by architecture. All call data, recordings, and customer records are processed and stored in Amazon Web Services London region (eu-west-2), which means personally identifiable information never leaves the United Kingdom. Call recordings use encryption in transit and at rest.
A Data Processing Agreement (DPA) is available pre-contract. Hostcomm is registered with the UK Information Commissioner's Office (ICO) as both a data controller and a data processor. Hostcomm also holds PCI DSS Level 1 — the highest payment card security certification — applied across the whole network, not just the payment zone.
Yes. Hostcomm has direct interconnect with BT Wholesale and other major UK carriers. This direct peering removes the extra hops and reseller markups common with overseas-hosted diallers, giving you better call quality, lower latency, and fewer cases of your outbound calls being flagged as spam likely by UK mobile networks.
Hostcomm is also Ofcom-compliant for call logging and outbound dialling.
Yes. Hostcomm supports inbound contact centre campaigns (with queues, IVR, skills-based routing, and callback scheduling), outbound campaigns (predictive, progressive, preview, and click-to-dial), and blended campaigns where agents handle both inbound and outbound contacts on the same interface. You can switch modes per campaign, and a single agent can be allocated to multiple campaigns concurrently.
Hostcomm supports integration with the major UK contact-centre CRM systems including Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, Zendesk, and Pipedrive. Integration includes click-to-dial from the CRM, automatic screen-pop with caller context, and writing call disposition and recording URLs back into the CRM record.
Hostcomm's in-house engineering team also provides custom integrations and bespoke data import flows for legacy systems. Our customers consistently tell us the flexibility of our data import tolerances is one of the things they value most — you can send messy CSVs with whatever headers your business partners use, and we make it work.
Yes. Hostcomm's PCI DSS Level 1 payment IVR allows an agent to transfer a live caller to a secure automated IVR flow for card entry. The card number is never spoken, never heard by the agent, and never recorded — it is captured by the IVR and passed directly to your payment processor. This keeps your contact centre out of PCI DSS scope.
Supported payment processors include Stripe, PayPal, Opayo, Adelante, and Barclaycard. Card detail entry can also be handled by Hostcomm's AI voice agent as part of a fully automated call flow.
Hostcomm offers two pricing models:
Metered — pay per-minute of connected calls, lower monthly commitment, best for variable or seasonal campaigns.
All-inclusive — a fixed monthly fee per agent seat covering unlimited UK calls, best for steady high-volume operations.
Both are available on a rolling monthly agreement — no 12-month lock-in — or on longer-term contracts at a discount. A free trial is available for all new customers to run a real campaign before committing.
Yes. Because Hostcomm's AI voice agent (Persona) runs on the same UK-hosted platform as the dialler, they integrate natively. You can route high-volume, low-complexity outbound campaigns to the AI voice agent — for example, appointment reminders, account verification, or survey collection — and warm-transfer to a human agent when the call requires judgement.
This is a capability other UK diallers cannot easily match, because they would need to integrate voice AI from a separate vendor, with its own contract, Data Processing Agreement, security posture, and data flow.
Unlimited UK-based phone and email support is included with every Hostcomm plan. All Hostcomm support engineers have a minimum of five years of contact centre technical experience and are based in the United Kingdom — there is no offshore tier one.
Hostcomm's customer reviews on Trustpilot consistently single out the quality and responsiveness of this support team. For more complex accounts, a dedicated account manager and a named technical contact are included.
Still got questions? Our UK team is three rings away.
Contact Hostcomm