Cloud predictive dialer, Inbound, AI agents, PCI DSS, telecoms, Interaction Analytics & IVRs all in a single easy to use web interface.
Your own dedicated server, deployed through AWS in any global region, allowing customised firewall policies and dedicated resources..
Call recording, analytics, AI natural language processing, metrics and dashboards allow you to continually understand and improve performance.
Built in features to segment, score, recycle, create scripts and lists enable you to manage caller lists more efficiently from prospect to customer.
Cloud contact centres are mission critical so you can call us from 08:00 - 20:00 and speak to a UK based technical support agent.
You are in safe hands with Hostcomm, regardless of your size we welcome clients from anywhere in the world that need UK experience.
The primary use for our predictive dialer is for high volume customer contact where manual dialling would not be effective.
We provide you with a dedicated AWS server system which takes around 1 hour to set up. You will probably also need training which is 1-2 hours.
Data can be easily uploaded using the API or the web interface. It accepts .csv and tab delimited formatted. The uploader also provides de-duping.
Yes we provide a 14 day free trial which excludes call charges.
Your data will be stored on an Amazon server or server cluster in the UK availability zone or nearest zone to your region. Backups are saved in AWS or Azure buckets.
Your cloud dialler will be hosted in an AWS availability zone suitable to your geographic region. Over the last 15 years Hostcomm has found AWS to be the most reliable partner.
Predictive dialers automate dialling, identify voicemail, terminate unanswered calls, manage call outcomes, schedule callbacks and other tasks, increasing agent 'talk time'.
The cost depends on the number of agents using the cloud dialler. The range is between £12 and £25 per agent per month. Call charges are metered and cost around £0.035 for mobiles and £0.01 for UK national calls. We also provide bundled packages.
Yes Hostcomm has retained PCI DSS Level 1 compliance for the last 4 years which means you can de-scope your contact centre without having to purchase 3rd party software or services.
Hostcomm provides email and telephone technical support which uses our automated ticketing system. You can call us from 08:00 until 20:00 on weekdays and we also provide out of hours support.
Yes it can automatically filter against the TPS register which Hostcomm subscribes to.
Call recordings are stored on the AWS server until it reaches its limit, then the calls can be archived into secondary storage at £0.12 per Gigabyte per month.
Yes it integrates with many of the top CRM systems and popular web applications such as FLG, Salesforce, Dynamics, Hubspot.
I researched cloud-based predictive dialers because we needed a flexible system that allowed people to work remotely or log on…
If you would like to get more information, request a demo, or start a free trial, please leave some contact details opposite and we will get right back to you.
Alternatively, give us a call: 0808 168 4400
