AI Customer Service Agent

Give your clients excellent service 24 hours a day.

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Transform your website into a lead generation powerhouse and regenerate your email service with an AI customer service assistant.

Resolve at least 50% of your customer enquiries automatically.

Solve your problems quickly with an AI customer service agent:

  • Lack of support after hours: Offer 24x7 always-there availability, ensuring immediate and timely responses to customer inquiries around the clock, thereby boosting service satisfaction and sales performance.
  • Meltdown during enquiry spikes: Efficiently handle high volumes of enquiries, reducing wait times and preventing backlog, especially during peak periods.
  • Inconsistent and poor quality responses : Deliver consistent and accurate information across interactions, reducing human error and ensuring quality and reliability in customer service.


Features and Pricing

Use your everyday documents and customer responses to train your AI agent.

  • Easy to set up: Simply drag and drop various file types, including documents and datasets, into a designated folder. The AI-powered customer service agent will then automatically process these files, enabling it to deliver precise answers to your customers' inquiries.
  • Multi-media: The AI customer service agent can transcribe and understand call recordings which can also be added to provide a more comprehensive knowledge base.
  • Self learning: Once the foundational knowledge base is established, the AI customer service agent can undergo training by having its suggested responses manually selected, a process from which it learns and adapts.


Free Trial

See how to regenerate your email services and save stacks of time with our guided tour.

Partnerships & Experience

Open AI

Open AI

GPT API Large Language Model

Anthropic

Anthropic

Anthropic API Large Language Model

Microsoft Azure

Microsoft Azure

Large Language Model and Email API

Google Cloud

Google Cloud

Email API & Dialogflow

Amazon AWS

Amazon AWS

Compute, storage & networking

PCI DSS Security

PCI DSS Security

Level 1 service provider

AI Customer service agent benefits

Boost Business Productivity

Boost Business Productivity

Automate up to 80% of tasks, freeing your employees to spend their time on higher value tasks and your business to do more with less.

Better Product Experiences

Better Product Experiences

Create new ways to interact with your products online. A virtual assistant can be requested to change a shoe colour or carry out an interactive onboarding.

Reduce Waiting Times

Reduce Waiting Times

A bot can handle unlimited number of conversations simultaneously reducing customer service queues and ensuring potential sales don’t go elsewhere.

More Personalised Services

More Personalised Services

Meeting every customer request with a personalized response will bring you more sales and likes. A bot can spend that time with each customer without draining employee resources.

Multi-skilled Performer

Multi-skilled Performer

A bot can help with sales, lead generation, and act as an interface, hostess, psychologist, helper and information gatherer.

Provide Multi-Channel Presence

Provide Multi-Channel Presence

Connect with users wherever they prefer: your website, mobile app, the Google Assistant, Amazon Alexa, Facebook Messenger, and other popular platforms.

Effective staff coaching

Effective staff coaching

By analysing all of your customer interactions, including call recordings, you can obtain real-time information about what your staff are saying and how they are behaving, allowing you to quickly address performance issues.

Perform Any Task

Perform Any Task

Provide account details, package management, quote wizard, take payments, book rooms, locate a store, send reminders and much, much more.

Hostcomm provides AI customer service solutions in a wide range of industry sectors:

Implementing AI customer service agents is straightforward due to readily available AI technologies and tools, but doing so effectively and securely is a complex task that requires significant expertise. The simplicity of basic implementation belies the challenges in ensuring data security, privacy, and the nuanced understanding of human communication. Achieving a high level of effectiveness and security in AI agents demands a deep understanding of machine learning and continuous refinement based on real-world feedback, making it easy to implement them poorly but difficult to do so effectively.

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AI customer service agent FAQs

AI customer service agents are software programs that use artificial intelligence to assist with customer service tasks. They can handle inquiries, provide information, and resolve issues.

They are used for handling customer queries, technical support, providing product information, assisting in the purchase process, providing technical support, and automating routine tasks.

Yes, most AI customer service agents can be integrated with existing databases. This allows them to access and use historical data to better respond to customer inquiries.

AI customer service agents are good at handling routine and moderately complex tasks. With highly complex or nuanced issues they can hand over to a human agent.

The set up cost varies depending on the complexity, platform, and capabilities required. Hostcommm's AI agent is based on a pay as you go model.

It is similar but due to the power of modern large language models such as GPT4 it is easier to set up, handles conversations better and can understand customer intents very well.

AI email triage uses artificial intelligence to sort, prioritise, and manage emails. In this process, AI algorithms analyse the content and context of incoming emails and categorise them.

Hostcomm's AI customer service agents is designed with security in mind. It uses encryption and secure protocols to protect data and restrict access to PII data to the UK or relevant region.

Setting up a Hostcomm AI customer service agent can be completed in less than an hour assuming you already have knowledge base data ready. It does not require coding unless custom integration is required.

Yes, it is designed to work across multiple channels, providing a consistent experience whether customers are interacting via email, chat, SMS & social media.

AI customer service agents, like Hostcomm's, learn and improve from documents, Q&A pairs, historical data, and call recordings using Large Language Models.

Yes it can integrate with any system that has a web API or database access and it works with Zapier & Make.

Customer response varies, but many appreciate the quick and efficient service provided by AI agents. Clear communication that a customer is interacting with an AI can help set appropriate expectations.

Training is achieved quickly by uploading documents, emails, Q&Q pairs and other types of conversational data text. This can be done via the user console.

Yes, Hostcomm's AI customer service agent restricts PII data to the UK region and it is encrypted and stored in AWS or MS Azure in local availability zones.

Rated Excellent by Our Customers!

Start Providing Better Customer Engagement Today

If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you.

Alternatively, give us a call: 0808 168 4400

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials