We put you, the customer, first. In our 2018 customer service survey, more than 95% of respondents were 'satisfied' or 'very satisfied' with the response of our Support team. Hostcomm's success is based on creating long-term customer relationships - we'll do everything we can to make sure your service issues are dealt with correctly and efficiently, first time.
We guarantee to answer your technical support calls within one minute and that you will speak to a well trained, full time employee based in our Leicester technical and training centre. Your tickets will be logged on our award winning FreshService ticketing and automatic escalation system and your data will be handled according to PCI DSS security policies and procedures.
Hostcomm has 14 years experience in the provision of secure hosted contact centre and hosted telephony services in the UK and throughout the world. Our support staff are trained in telecommunications, contact centre technology, networking & servers, compliance, security to PCI DSS standards, chatbot and web site services and software development.
Innovation is critical to ours and your future and Hostcomm has invested heavily into new technology in 2018. These investments include a PCI DSS infrastructure, an omni-channel contact centre platform and chatbot technology to meet our clients needs for years ahead.
Data security has become one of the most important issues in 2019 and beyond. Hostcomm is certified at the highest level as a service provider for one of the strictest security standards in the industry, PCI-DSS. Those standards are applied to all our network ensuring you can trust Hostcomm with yours and your clients personal data.
All Hostcomm's services are delivered to you through a multi-service mesh network, giving greater protection against outages. While we prepare for any unexpected outage and its consequences, our service is secure and reliable and outages are rare thanks to the quality of our suppliers and components used such as Cisco Systems, HP and BT Wholesale.
