At Hostcomm, our aim is to deliver maximum performance through highly reliable software and services.
Hostcomm helps organisations transform their customer service, outbound sales campaigns, data security, internal employee interaction and more. Our solutions include contact centres, predictive diallers, interaction analytics, remote visual assistance, live chat, AI virtual assistance, chatbots, PCI-DSS certified payments and CRM functionality.
Hostcomm is certified at the highest level as a service provider for one of the strictest security standards in the industry, PCI-DSS. Those standards are applied to all our network ensuring you can trust Hostcomm with yours and your clients personal data.
We have invested in sophisticated Performance Monitoring technology, allowing us to monitor networks and servers, rapidly detect any errors, troubleshoot problems and ensure an excellent service is achieved.
We offer AWS cloud hosting across our solutions range, including our Dialler. Amazon AWS commits to 99.99% uptime, which equates to only 5 mins of downline per year. Coupled with the AWS high-speed global network, we can achieve top-level reliability, speed, international coverage and performance.
Hostcomm’s predictive dialer enables your agents to spend much more of their time talking to customers rather than dialling and waiting. It makes this possible through automation of the dialling process, filtering out of voicemail, hang ups, busy signals and no answers and by using algorithms to predict agent availability. Our multitude of dialling modes, including predictive, are easily configurable to suit your business needs.
Learn MoreOur remote visual assistance software uses video to help resolve customer service requests, allowing them to show their problems in real time through their smartphone camera. This allows your customer service team needs to reduce field visits, ensuring maximum safety for all.
Learn MoreOur AI customer service agent uses artificial intelligence to understand your customer inquiries, provide relevant information, and resolve issues through automated interactions, typically via email, chat or voice interfaces.
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Investment is critical to the future of Hostcomm and our clients. As well as Performance Monitoring and Amazon AWS, we are also commited to exploring new aspects of digitial transformation, to ensure we continue to offer the best service.
As mentioned above, we are committed to working with quality 3rd party partners to bring you the best solution, to ensure that you are running at maximum performance.
We offer free, unlimited phone support with our UK-based technical support experts. Any issues are dealt with correctly and efficiently.
As well as working with quality 3rd-party partners, we are investing time and money into developing our own software. We strive to stay up to date with modern technological advancements and stay ahead of the curve where ever we can.
Hostcomm has 15 years' experience in the provision of securely hosted contact centre and hosted telephony services in the UK and throughout the world. Our support staff are trained in telecommunications, contact centre technology, networking & servers, compliance, security to PCI DSS standards, chatbot and web site services and software development. Whatever your business goals, let's work together to achieve them.
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