Hostcomm was one of the first providers of hosted contact centre services in the UK when we launched in 2004. Since then we've run customer calls for BT, HMRC, Scottish Power, HomeServe, Kantar, and more than 500 other UK organisations — through the shift to cloud, the move to WebRTC, the arrival of PCI DSS Level 1, the rise of AI, and everything in between.
Not a rebrand, not a pivot, not a 2024 AI wrapper. The same company, the same technical team, the same UK engineering culture — now with generative AI on top of a platform that already handled tens of millions of calls a month.
We didn't bolt on UK GDPR compliance after a sales call went sideways. We designed for it. Our platform runs in AWS London, our support team works from the UK, and our data processing paths never cross a border you didn't already approve.
Generative AI moves faster than procurement cycles. We've made deliberate architectural choices so you don't get stuck with last year's model or this month's vendor of the week.
If your contact centre's AI agent is locked to one model provider, every capability gap becomes your problem. Our orchestration layer lets us pick the right model for the job — OpenAI for voice quality, Claude for summary accuracy, AWS Bedrock for UK-sovereign regulated workloads — and swap them as the frontier moves. You get better results at lower cost, without being hostage to one vendor's roadmap or pricing.
Chris Key started his career as an apprentice software engineer straight out of school. By the time he founded Hostcomm in 2004, he'd spent years inside UK telecoms infrastructure — back when "hosted" meant one rack in Telehouse, not a global AWS region.
Hostcomm began as a hosted contact centre for UK charities and SMEs who couldn't afford the on-premise dialler systems of the day. It grew into a platform that now runs calls for BT, HMRC, Scottish Power, and 500+ others — but the founding principle hasn't changed: the most useful feature you can ship your customers is a phone number that actually gets answered.
Chris splits his time between Hostcomm's UK headquarters in Ottery St. Mary, Devon, and the new Hostcomm USA office in Miami Beach. He is still hands-on with the product roadmap and writes most of the technical content on Hostcomm's blog himself.
Connect with Chris on LinkedInUK enterprises, UK public sector, UK charities, UK field service. When we list them, you'll recognise the names. Their support contracts are measured in years, not quarters.
"Hostcomm's OnSight service allows us to replace around 100 site visits each month with a remote visual survey. Each visit costs us around £150, so we are saving around £200,000 each year."
"The ability to pinpoint issues and direct the tenant to the correct area, for example on boilers, has helped a great amount. If a case is triaged first time and we can fix the repair first time, this saves us over £50 per call."
"The software saves our customers money. Since we started using it, I estimate we have saved a combined £70,000. We use RVX to help customers identify opportunities to reduce energy consumption and solve metering issues."
The contact centre software market is full of reasonable-sounding defaults that aren't reasonable. These are ours.
Your support calls are answered by UK-based engineers with a minimum of three years on the platform. Our 2018 average hold time was ten seconds and we've only got quicker. No Tier 1 call centre in another timezone. If you get a ticket response, a human from Devon read it first.
Every AI platform launched in the last 18 months bet its roadmap on one frontier model provider. We orchestrate across OpenAI, Anthropic, and AWS Bedrock, picking the right model for each task. Your contract doesn't become a trap when the next frontier model ships somewhere else.
No per-minute billing that balloons during a busy month. No per-token AI pricing that makes your CFO jumpy. No "oh that feature's on the enterprise tier now" six months after signing. You get one invoice, predictable to the penny, UK VAT registered.
AWS London region for hosting. UK PII stays in the UK. US PII, if you've got it, stays in the US via our Miami infrastructure. No Schrems II tripwires. No “data processing locations may include” footnotes. Sovereignty is an architecture decision, not a preference.
Before you put us on a vendor list or in a tender response, here are the answers we give most often. If you need the evidence attached to any of these, just ask.
Book a 30-minute technical call with our UK team. We'll show you Persona handling a live call, walk through our AWS London architecture, and share the bits of the platform that don't appear in the brochure.