We help organisations transform their customer service journey, reduce costs and boost productivity through secure, reliable cloud-based solutions.

For over 15 years, Hostcomm has combined industry and technical expertise, highly secure platforms and excellent customer support to deliver solutions for organisations to fully engage with their customers.

At Hostcomm, our aim is to deliver maximum performance through highly reliable solutions and services. 

Hostcomm helps organisations transform their customer service, outbound sales campaigns, data security, internal employee interaction and more. Our solutions include cloud-based diallers, remote visual assistance, live chat, AI virtual assistance, chatbots, PCI-DSS certified payments and CRM functionality.

Rated Excellent by Our Customers!

Excellent

Trust Pilot Score

At Hostcomm, our top priority is reliability. But how do we achieve this?

Security

Security

Hostcomm is certified at the highest level as a service provider for one of the strictest security standards in the industry, PCI-DSS. Those standards are applied to all our network ensuring you can trust Hostcomm with yours and your clients personal data.

Performance Monitoring

Performance Monitoring

We have invested in sophisticated Performance Monitoring technology, allowing us to monitor networks and servers, rapidly detect any errors, troubleshoot problems and ensure an excellent service is achieved.

Powered By Amazon

Powered By Amazon

We offer AWS cloud hosting across our solutions range, including our Dialler. Amazon AWS commits to 99.99% uptime, which equates to only 5 mins of downline per year. Coupled with the AWS high-speed global network, we can achieve top-level reliability, speed, international coverage and performance.

So, Why Choose Hostcomm?

Investment

Investment

Investment is critical to the future of Hostcomm and our clients. As well as Performance Monitoring and Amazon AWS, we are also commited to exploring new aspects of digitial transformation, to ensure we continue to offer the best service.

Reliability

Reliability

As mentioned above, we are committed to working with quality 3rd party partners to bring you the best solution, to ensure that you are running at maximum performance.

Support

Support

We offer free, unlimited phone support with our UK-based technical support experts. any issues are dealt with correctly and efficiently.

Innovation

Innovation

As well as working with quality 3rd-party partners, we are investing time and money into developing our own software. We strive to stay up to date with modern technological advancements and stay ahead of the curve where ever we can.

We're here to help you provide a seamless CX journey; here are a few examples from our platform:

Cloud-based Dialler

Hostcomm’s cloud-based dialler enables your agents to spend much more of their time talking to customers rather than dialling and waiting. It makes this possible through automation of the dialling process, filtering out of voicemail, hang ups, busy signals and no answers and by using algorithms to predict agent availability. Our multitude of dialling modes, including predictive, are easily configurable to suit your business needs.

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Remote Visual Assistance

Our remote visual assistance software uses video to help resolve customer service requests, allowing them to show their problems in real time through their smartphone camera. This allows your customer service team needs to reduce field visits, ensuring maximum safety for all.

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Digital Transformation

As Google Cloud Build Partners, our AI voicebot and chatbot solutions use Google Cloud’s natural language and speech capabilities enable businesses to engage their customers with natural conversations powered by AI. While including text and voice functionality and offering multi-channel web support, Hostcomm’s voicebot solution includes its own Voice Gateway to connect traditional telephony directly to Google Cloud.

Chatbot Services AI Voicebot

Explore the rest of the Hostcomm platform:

Omnichannel Contact Centre

Omnichannel Contact Centre

Live Chat

Live Chat

Remote Working

Remote Working

Be part of a growing group of companies that trust what we do.

Hostcomm has 15 years' experience in the provision of securely hosted contact centre and hosted telephony services in the UK and throughout the world. Our support staff are trained in telecommunications, contact centre technology, networking & servers, compliance, security to PCI DSS standards, chatbot and web site services and software development. Whatever your business goals, let's work together to achieve them.

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials