Hostcomm helps organisations transform their customer service, outbound sales campaigns, data security and internal employee interaction. Our solutions include cloud contact centre, remote visual assistance, live chat, AI virtual assistants, chatbots, PCI-DSS certified payments and CRM functionality. It is hosted, modularised and scalable. Using our solutions will enable your business to engage your customers more effectively, communicate with them over their chosen channel, follow their interactions with your company over a unified customer record, close more sales, use AI to reduce customer service costs, and improve team collaboration.
Hostcomm develops most of its software in-house and combines it with award-winning third party products to provide maximum performance for a modest investment. We are able to offer packages of features, service, support, reliability and pricing unmatched in the industry.
We put you, the customer, first. Hostcomm's success is based on creating long-term customer relationships - we'll do everything we can to make sure your service issues are dealt with correctly and efficiently, first time. This is backed up by our customers who give us an Excellent Rating, 4.7, on Trustpilot.
We offer free, unlimited phone support, a guarantee to answer your technical support calls within one minute and that you will speak to a well trained, full time employee based in our Leicester technical and training centre. Your tickets will be logged on our award winning FreshService ticketing and automatic escalation system and your data will be handled according to PCI DSS security policies and procedures.
Hostcomm has 15 years' experience in the provision of secure hosted contact centre and hosted telephony services in the UK and throughout the world. Our support staff are trained in telecommunications, contact centre technology, networking & servers, compliance, security to PCI DSS standards, chatbot and web site services and software development.
Innovation is critical to ours and your future and Hostcomm continues to invest heavily into new technology. These investments include a PCI DSS certified payment IVR, an omni-channel contact centre platform, business collaboration and communication software and chatbot technology to meet our clients needs for years ahead.
Data security has become one of the most important issues in 2020 and beyond. Hostcomm is certified at the highest level as a service provider for one of the strictest security standards in the industry, PCI-DSS. Those standards are applied to all our network ensuring you can trust Hostcomm with yours and your clients personal data.
All Hostcomm's services are delivered to you through a multi-service mesh network, giving greater protection against outages. While we prepare for any unexpected outage and its consequences, our service is secure and reliable and outages are rare thanks to the quality of our suppliers and components used such as Cisco Systems, HP and BT Wholesale.
It’s important for us, especially if a call is dropped, that people can contact us with the minimum of hassle.....
