ContactPro Pricing
Pricing for Inbound & Outbound contact centre.
What you get:
Inbound, outbound and blended calling.
Call recording with 300Gb storage
IVRs, queues and skills routing - unlimited Qty
Agent WebRTC web phones and web admin console.
Dialer modes - click to call, Progressive, Ratio and Predictive.
CRM integration using API
AI Agents can join inbound / outbound campaigns
AI interaction analytics & quality assurance.
PCI DSS Level 1 payments - agent asissted and IVR (additional fees)
Real time & historic reporting
SMS & Email support.
Transfer modes incl. hotkey
Queue callback option for queueing callers.
Ofcom & ICO compliance settings.
AWS server technology with custom firewall rules.
Telecom ancillary services - numbers, lines, porting, handsets
Call connect rate enhancements - carrier load balancing, callerid rotation,
TPS call filtering - all and per campaign
Home working security profiles
OnSight video integration
Server only (BYO VoIP carrier)
High availability clustered systems with 99.99% uptime.
All-inclusive
PAYG
Enterprise
What our clients say:
"Hostcomm has been so helpful and its team listened to our needs right from the start. Setting up Hosted Predictive Dialler has been a hassle-free and stress-free experience, free from software or licenses, easy to use and simple."
Paul Butland
Shelter (Homeless charity)
"Hostcomm remote visual assistance has reduced time to fix issues and reduced call outs for initial assessments. Overall, it has reduced costs to the business and help to reduce the amount of time our vehicles are on the road therefore reducing our carbon footprint."
Daniel Hart
Social Housing maintenance manager (Property Services)
"RVX is predominantly used for initial assessments of maintenance issues and to expedite resolution of customer queries. We anticipate saving approximately £50,000 in the first year, with expectations of reaching £100,000 in savings as our team fully embraces RVX.”
Gordon Mac
Operations Manager (Property services)
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"When you speak to Hostcomm - they identify the issue properly. It’s reassuring to know that my problem is important to them. They'll immediately speak to a data centre, whatever's necessary - to get an answer on the same call. They take ownership. We receive first class support from both the technical team and sales."
Richard Ryan
Call Centre Manager
“The software saves our customers money and since we started using it, I would estimate we have saved a combined £70,000. We use the software to help our customers identify opportunities to reduce their energy consumption and solve metering issues.”
Ruaire Glackin
Head of Net Zero and Energy Management
“Hostcomm’s OnSight service allows us replace around 100 site visits each month with a remote visual survey, each visit costs us around $150 so we are saving around $200,000 each year”
Daniel Atkins
Survey Team (Energy system installations)
Frequently Asked Question
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