Contact centre and dialler pricing
Two platforms, both UK-hosted and supported by our UK team. Connecta is our new cloud dialler for small and medium-sized teams. ContactPro runs on your own dedicated server, for large or highly customised operations.
Connecta New
For small and medium-sized teams that want to start calling today, with AI and CRM connections built in.
See Connecta pricing ↓ContactPro Dedicated
For large or complex contact centres that need their own server, custom IVRs and bespoke integrations.
See ContactPro pricing ↓Connecta New
Cloud dialler with same-day setup. Pay per minute for calls, or one all-inclusive price per agent.
Metered
Pay for the calls you make. Price per agent goes down as your team grows.
| 1 to 20 agents | £20 / agent / month |
| 21 to 50 agents | £17 / agent / month |
| 51 to 100 agents | £15 / agent / month |
UK mobiles £0.03 per minute
All-inclusive
One price per agent with UK calls included. Simple to budget for busy outbound teams.
- Every Connecta feature on both plans
- Preview, progressive and predictive dialling
- AI voice agent, Agent Assist and interaction analytics
- Precall SMS, caller ID rotation and answering-machine detection
- HubSpot, Pipedrive, Zoho CRM and FLG360
More than 100 agents? Talk to us about a quote.
ContactPro Dedicated
Your own server in AWS London with custom firewall rules. Set up in about two working days.
Metered
Per-agent licence, with calls charged on top.
All-inclusive
One price per agent with unlimited UK calls.
- Minimum 3 agents
- Dedicated server per customer in AWS London
- IVRs, queues and skills-based routing
- Multiple server clusters for larger teams, planned with out of hours engineering work
- PCI DSS Level 1 payment IVR (additional fee)
- High-availability cluster option on Enterprise
Connecta and ContactPro compared
Small and medium-sized teams can use either. If you're not sure, we'll help you choose.
| Connecta | ContactPro Dedicated | |
|---|---|---|
| Best for | Small and medium-sized teams | Large or highly customised contact centres |
| Platform | Cloud platform. Each customer's data is kept separate, hosted in the UK | Your own dedicated server in AWS London with custom firewall rules |
| Setup | Same day | About two working days |
| Adding agents | Add seats when you need them | Larger teams may need multiple server clusters, which requires planning and out of hours engineering work |
| Dialling modes | Preview, progressive and predictive, plus manual dialling | Click-to-call, progressive, ratio and predictive |
| Inbound | Inbound routing to agents or to an AI agent | IVRs, queues, skills-based routing and queue callbacks |
| AI | AI voice agent, Agent Assist and interaction analytics built in | Persona AI voice agents, Agent Assist and interaction analytics |
| Getting more calls answered | Precall SMS with A/B testing, caller ID rotation that rests flagged numbers, answering-machine detection | Caller ID rotation, carrier load balancing, answering-machine detection |
| UK calling rules | 3% abandoned-call limit, abandoned-call message, 72-hour hold, daily and weekly call limits per number, TPS/CTPS screening | Ofcom drop-rate calculation, abandoned-call message, TPS/CTPS filtering |
| CRM | HubSpot, Pipedrive, Zoho CRM and FLG360 ready to connect. Salesforce coming soon. Custom connections built by our team | Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, Zendesk and Pipedrive via API and webhooks |
| Card payments | Talk to us | PCI DSS Level 1 payment IVR (additional fee) |
| Price | £15 to £20 per agent plus calls, or from £65 all-inclusive | From £8.80 per agent plus calls, or from £65 all-inclusive. Minimum 3 agents |
Pricing questions
Anything else, ask the team.
Which platform should I choose?
Is Connecta new?
How does Connecta's per-agent price work?
Do prices include VAT?
Is there a minimum number of agents?
Where is my data held?
Not sure which one fits?
Book twenty minutes with the team. We'll look at your team size, lists and systems and recommend a platform.
Get started
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