Contact centre pricing

Contact centre and dialler pricing

Two platforms, both UK-hosted and supported by our UK team. Connecta is our new cloud dialler for small and medium-sized teams. ContactPro runs on your own dedicated server, for large or highly customised operations.

UK-hosted, UK support Per agent, per month Prices exclude VAT

Connecta New

Cloud dialler with same-day setup. Pay per minute for calls, or one all-inclusive price per agent.

Connecta is a new product. It has been through extensive testing and is already in daily use at The Energy Supermarket. Read more about Connecta.

Metered

Pay for the calls you make. Price per agent goes down as your team grows.

1 to 20 agents£20 / agent / month
21 to 50 agents£17 / agent / month
51 to 100 agents£15 / agent / month
Plus callsUK landlines £0.01 per minute
UK mobiles £0.03 per minute
Get started

All-inclusive

One price per agent with UK calls included. Simple to budget for busy outbound teams.

From£65.00/ agent / month
UK calls included. Price depends on your mix of mobile and landline calls
  • Every Connecta feature on both plans
  • Preview, progressive and predictive dialling
  • AI voice agent, Agent Assist and interaction analytics
  • Precall SMS, caller ID rotation and answering-machine detection
  • HubSpot, Pipedrive, Zoho CRM and FLG360
Get started

More than 100 agents? Talk to us about a quote.

ContactPro Dedicated

Your own server in AWS London with custom firewall rules. Set up in about two working days.

Metered

Per-agent licence, with calls charged on top.

From£8.80/ agent / month
Plus callsCharged per minute
Get a quote

All-inclusive

One price per agent with unlimited UK calls.

From£65.00/ agent / month
Unlimited UK calls. Price depends on your mix of mobile and landline calls
Get a quote
  • Minimum 3 agents
  • Dedicated server per customer in AWS London
  • IVRs, queues and skills-based routing
  • Multiple server clusters for larger teams, planned with out of hours engineering work
  • PCI DSS Level 1 payment IVR (additional fee)
  • High-availability cluster option on Enterprise

Connecta and ContactPro compared

Small and medium-sized teams can use either. If you're not sure, we'll help you choose.

ConnectaContactPro Dedicated
Best forSmall and medium-sized teamsLarge or highly customised contact centres
PlatformCloud platform. Each customer's data is kept separate, hosted in the UKYour own dedicated server in AWS London with custom firewall rules
SetupSame dayAbout two working days
Adding agentsAdd seats when you need themLarger teams may need multiple server clusters, which requires planning and out of hours engineering work
Dialling modesPreview, progressive and predictive, plus manual diallingClick-to-call, progressive, ratio and predictive
InboundInbound routing to agents or to an AI agentIVRs, queues, skills-based routing and queue callbacks
AIAI voice agent, Agent Assist and interaction analytics built inPersona AI voice agents, Agent Assist and interaction analytics
Getting more calls answeredPrecall SMS with A/B testing, caller ID rotation that rests flagged numbers, answering-machine detectionCaller ID rotation, carrier load balancing, answering-machine detection
UK calling rules3% abandoned-call limit, abandoned-call message, 72-hour hold, daily and weekly call limits per number, TPS/CTPS screeningOfcom drop-rate calculation, abandoned-call message, TPS/CTPS filtering
CRMHubSpot, Pipedrive, Zoho CRM and FLG360 ready to connect. Salesforce coming soon. Custom connections built by our teamSalesforce, HubSpot, Microsoft Dynamics 365, Zoho, Zendesk and Pipedrive via API and webhooks
Card paymentsTalk to usPCI DSS Level 1 payment IVR (additional fee)
Price£15 to £20 per agent plus calls, or from £65 all-inclusiveFrom £8.80 per agent plus calls, or from £65 all-inclusive. Minimum 3 agents

Pricing questions

Anything else, ask the team.

Which platform should I choose?
For a small or medium-sized team that wants to start quickly, connect a CRM and use AI on calls, choose Connecta. For a large contact centre, custom IVRs or a bespoke setup on your own server, choose ContactPro. Smaller teams can use either, and we'll help you decide.
Is Connecta new?
Yes. Connecta is our new cloud dialler. It has been through extensive testing and The Energy Supermarket uses it every day.
How does Connecta's per-agent price work?
The price per agent depends on the size of your team: £20 for 1 to 20 agents, £17 for 21 to 50 and £15 for 51 to 100. On the metered plan, calls are charged on top at £0.01 a minute to UK landlines and £0.03 a minute to UK mobiles. The all-inclusive plan is from £65 per agent with UK calls included; the exact price depends on your mix of mobile and landline calls.
Do prices include VAT?
No. All prices are in pounds and exclude VAT.
Is there a minimum number of agents?
ContactPro starts at 3 agents. For Connecta, talk to us about your team size.
Where is my data held?
Both platforms are hosted in the UK and supported by our UK team.

Not sure which one fits?

Book twenty minutes with the team. We'll look at your team size, lists and systems and recommend a platform.

What our clients say:

Shelter homeless charity premises in London
"Hostcomm has been so helpful and its team listened to our needs right from the start. Setting up Hosted Predictive Dialler has been a hassle-free and stress-free experience, free from software or licenses, easy to use and simple."
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Paul Butland
Shelter (Homeless charity)
Ongo housing image of HQ
"Hostcomm remote visual assistance has reduced time to fix issues and reduced call outs for initial assessments. Overall, it has reduced costs to the business and help to reduce the amount of time our vehicles are on the road therefore reducing our carbon footprint."‍
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Daniel Hart
Social Housing maintenance manager (Property Services)
An image of A James Frew van being loaded by a maintenance engineer
"RVX is predominantly used for initial assessments of maintenance issues and to expedite resolution of customer queries. We anticipate saving approximately £50,000 in the first year, with expectations of reaching £100,000 in savings as our team fully embraces RVX.”
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Gordon Mac
Operations Manager (Property services)
inspired outsourcing press image
"When you speak to Hostcomm - they identify the issue properly. It’s reassuring to know that my problem is important to them. They'll immediately speak to a data centre, whatever's necessary - to get an answer on the same call. They take ownership. We receive first class support from both the technical team and sales."
Richard Ryan
Call Centre Manager
windmills with Utility aid logo
“The software saves our customers money and since we started using it, I would estimate we have saved a combined £70,000. We use the software to help our customers identify opportunities to reduce their energy consumption and solve metering issues.”
Ruaire Glackin
Head of Net Zero and Energy Management
two engineers installing a domestic heating system form Clever Energy
“Hostcomm’s OnSight service allows us replace around 100 site visits each month with a remote visual survey, each visit costs us around $150 so we are saving around $200,000 each year”
Daniel Atkins
Survey Team (Energy system installations)