Built into ContactPro

Take a card payment mid-call, without your agent ever hearing the number.

When the customer is ready to pay, the agent clicks one button. The customer keys their card details into a secure vault room while the agent watches the payment progress live on screen. Then the customer comes straight back to the agent with the result.

Book a demo See the agent's view
PCI DSS Level 1 service provider Hosted in AWS UK Safe for homeworkers
Customer holding a card while the agent's ContactPro screen shows the prompt to activate secure payments
The agent's view

A progress bar, not a card number.

While the customer is in the vault, the agent sees each stage complete in real time: card number entered, expiry, security code, authorising, approved. They know exactly where the customer is, and when to expect them back.

  • No guesswork. If the customer stalls on a step, the agent can see which one and help.
  • No card data on screen. Digits show as masked dots; the agent only ever sees the result.
  • No dead air. The call never drops; the customer returns to the same agent.
ContactPro · Secure paymentCall connected
Amount£148.50
ReferenceINV-20417
Customer is in the secure vault
  1. Card number
  2. Expiry
  3. Security code
  4. Authorising
  5. Approved
Card number•••• •••• •••• ••••
How the call flows

One call, one agent, card details kept in the vault.

The customer never has to hang up and call a payment line. They step into the vault, pay, and step back out to the same conversation.

1. Agree the payment
2. Enter the vault
3. Authorise
4. Back to the agent
Customer
Talks to the agent and agrees the amount.
Hears secure prompts and keys card details on the phone keypad.
Waits a few seconds while the payment is checked.
Is back with the agent and hears the outcome.
Agent
Clicks "Take payment" in ContactPro. Amount and reference fill in.
Watches the progress bar. Hears no keypad tones, sees no digits.
Sees authorising, then approved or declined.
Confirms the payment and carries on the call.
Card data
None yet.
Captured only inside the PCI DSS secure zone.
Sent straight to your payment provider.
Your systems keep the result and reference, never the card number.
Why it matters

Secure payments without losing the human touch.

Agents out of PCI scope

Agents never hear, see or write down card numbers, so their desks, screens and headsets can stay outside your PCI DSS assessment.

Grow homeworking and offshore teams

With agents screened from card data, you can take payments from any location without extra controls on home offices.

Clean call recordings

No card digits or keypad tones in recordings or transcripts, so you can keep recording every call.

Fewer dropped sales

No "please call our payments line". The customer pays while they're still on the call and keen.

Secure by design

The vault runs in a PCI DSS secure zone in AWS's UK region. Hostcomm is a PCI DSS Level 1 service provider.

Agents stay in control

The live progress bar shows where the customer is, so agents can guide them through or step in if something goes wrong.

Payment providers

Use the merchant account you already have.

Stripe, Adyen, Worldpay, Barclaycard, Elavon, Pay360 and Adelante are ready-made: exchange API details and you're live. Another provider can be added by our in-house UK developers at low cost.

Not using ContactPro, or want customers to pay without an agent? See our payment IVR, which works with any contact centre, phone system or AI voice agent.

Supported payment providers: Stripe, Adyen, Worldpay, Barclaycard, Elavon, Pay360 and Adelante, with PCI DSS Level 1 service provider badge
Questions

Straight answers.

Anything else, book a call and ask us directly.

What is agent-assisted payment?
A way to take a card payment during a live call without the agent hearing or seeing the card details. In ContactPro, the agent starts the payment, the customer enters their card details in a secure vault room using their keypad, and then returns to the same agent with the result.
Can the agent hear the card number?
No. While the customer is in the vault, card entry happens only inside the PCI DSS secure zone. The agent hears no keypad tones and sees only masked progress and the final result.
What does the agent see during the payment?
A real-time progress bar showing each stage: card number, expiry, security code, authorising, then approved or declined, with the amount and reference.
Does it take my agents out of PCI DSS scope?
Because agents, their desktops and call recordings never receive card data, they can normally be kept out of scope. Your QSA or acquirer makes the final decision, and we provide our PCI DSS evidence to help.
Where is it hosted?
In a PCI DSS secure zone in Amazon Web Services' UK region. Hostcomm is a PCI DSS Level 1 service provider.
Can I use it without ContactPro?
The live progress bar is part of ContactPro. For other contact centres, phone systems and AI voice agents, our payment IVR provides the same secure card capture.

Watch a payment go through the vault.

We'll take a test payment on a live ContactPro call, so you can see the agent's view and hear the customer's.

Book a demoContactPro pricing

Our customers say this:

Customer testimonials.

Shelter homeless charity premises in London
"Hostcomm has been so helpful and its team listened to our needs right from the start. Setting up Hosted Predictive Dialler has been a hassle-free and stress-free experience, free from software or licenses, easy to use and simple."
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Paul Butland
Shelter (Homeless charity)
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"Hostcomm remote visual assistance has reduced time to fix issues and reduced call outs for initial assessments. Overall, it has reduced costs to the business and help to reduce the amount of time our vehicles are on the road therefore reducing our carbon footprint."‍
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Daniel Hart
Social Housing maintenance manager (Property Services)
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Gordon Mac
Operations Manager (Property services)
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"When you speak to Hostcomm - they identify the issue properly. It’s reassuring to know that my problem is important to them. They'll immediately speak to a data centre, whatever's necessary - to get an answer on the same call. They take ownership. We receive first class support from both the technical team and sales."
Richard Ryan
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Daniel Atkins
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