Hostcomm

VICIDial PCI-DSS Payment IVR

VICIdial Contact Centre and Payment IVR Solution

Our unique, integrated solution significantly reduces agent assisted payment costs for businesses of all sizes.

Certified to the highest level of PCI-DSS compliance, our solution is the first to offer VICIdial and a payment IVR in-one.

By integrating these services in one PCI QSA certified solution, we have eliminated many of the costs associated with standalone payment IVR solutions – While allowing VICIdial Contact Centre users to seamlessly transition.

VICIdial PCI-DSS Payment Solution Key Features

Making PCI-DSS Compliant Phone Payments Affordable for All

If you are taking credit card payments over the phone, you need to be PCI-DSS compliant and could receive a large fine if you are not. Unfortunately, PCI-DSS regulations are daunting and many agent assisted payment IVR solutions, in order to descope your contact centre, are extremely expensive. Our integrated solution delivers cost reductions, improved payment closure rates, while also minimising your commitment of resources and allowing you to start taking secure payments immediately.

Reducing Costs through Integration Innovation

With our solution there is no need for your calls to be routed through a standalone payment IVR provider, meaning you benefit from the telephony pricing we can offer as a specialist hosted dialler provider. Most importantly, because everything is integrated and secure, we can deliver a PCI-DSS compliant, sophisticated agent assisted payment solution without the need for costly DTMF tone suppression.

Understand DTMF Tones

Maximise Payment Closure with Better Agent Assistance

Waiting for an IVR and tapping credit numbers into keypads can be frustrating, resulting in high payment IVR dropout rates. Hostcomm’s solution allows your agents to monitor the progress of a payment, intervene to help finish it, and then post-payment chat again with your customer to reassure them. In addition, it can immediately transfer the customer into the IVR as there is no need to dial up and wait for a 3rd party system.

Easier, Quicker and Cheaper to Setup and Manage

Choosing a standalone payment solution to integrate with your VICIdial contact centre will inevitably lead to some customisation work, adding cost, complexity and the problems of syncing and managing two solutions. In our case, all management and maintenance of the platform done by us, minimising your commitment of resources and allowing you to start taking secure payments immediately.

Easier, Quicker and Cheaper to Source

Your VICIdial hosted contact centre provider likes to provide telephony services. Unfortunately, if you go with a standalone payment IVR provider it is extremely likely you will have to let them provide your telephony in order to descope your dialler. The result may leave you having to deal with conflicts over service provision.

Get Much More Than Just a Cost-Effective Payment IVR

Benefit from 15 years’ experience in VICIdial and contact centres, VICIdial, live chat, and chatbot value-added functionality, and amazing customer service.

Ensure Your Agents Upward Performance and Productivity Levels

Moving to our solution couldn’t be easier or safer. Hostcomm is a long-term partner of VICIdial achieving the status of Powered by VICIdial. We are experts in the customisation, deployment and management of VICIdial with 100s of customer success stories. In addition, as your company is totally familiar with VICIdial, it can immediately put its focus on generating revenue from your payment IVR.

More Secure Customer Data

Data security has become one of the most important issues of recent times, with GDPR setting the bar incredibly high and imposing strong financial penalties to back it up. Our PCI-DSS Level 1, Service Provider certification is for our complete network, not just the payment IVR, meaning your customer data is protected to unmatched standards in this sector.

Grow With Our Scalable Platform

This solution is part of our omnichannel contact centre platform that also includes advanced call recording, SMS, voicebase call analytics and team and list performance dashboard Vicidial add-ons – as well as live messaging and chatbot modules. Its modularised setup allows you to choose the functionality that best fits your business size and needs, but then seamlessly scale that functionality as your business grows.

Full Feature List

Expertise and Reliability

Fifteen years’ experience, a multi-mesh network and only the use of top suppliers like BT Wholesale mean one of the highest up-time, call quality and speed rates in the industry.

Superior Telephone Technical Support

Our support and training centre, and all its staff, are based in the UK. We guarantee telephone support at all stages of any enquiry and that you will go straight through to a technical expert. In 2018 our average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes.

VICIDial Module Market

Our extensive range of VICIdial add-ons can boost your business now no matter you are interested in a payment IVR

View Our Modules

Learn More About Affordable PCI-DSS Phone Payments for Vicidial

If you would like to get more information, request a demo, or understand more about our PCI-DSS Attestation of Compliance documentation, please leave your details in the form.

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials