Hostcomm's avatar dialler is easy to set up with high quality voice prompts or professionally recorded ones. The avatar system comes with our complete inbound/outbound contact centre.
Avatar, Blended calling, 2-way video, remote visual assistance, everything your agents need in a single interface to deliver excellent customer service.
Increase your sales lead conversion rates and customer satisfaction by delivering a consistent, well articulated message to your customers.
With the Avatar dialler you are able to employ lower cost agents who may be very effective but lacking the necessary language skills.
Easily adapt your prompts and messages and implement the changes the quickly without to having to re-train the entire sales team.
You can upload hundreds of voice files and arrange them into sections so that the agents can easily find the correct buttons.
Learn more about Avatar DiallerHostcomm’s video contact centre will increase your agent productivity using automated call distribution, skills-based routing, dialling automation, non-human filtering, predictive algorithms and lead recycling. Our Web RTC browser phones enable your agents to get up and running quickly and simply with no app to download, no authentication details to remember, encryption, strong admin capabilities for large teams. The all in one solution includes all four dialling modes, blended calling, video calling and call recording.
30 Day Free TrialMulti-skilled agents are generally motivated and productive because they are able to handle enquiries and interactions through to resolution. By giving them a complete set of tools, including video and remote visual assistance they will be empowered with innovation and able to perform a higher range of tasks from customer service through to sales and field support. In some cases their productivity can increase by as much as 80% and your organisation will benefit from reduced costs and better customer satisfaction.
Free TrialYour service team can handle inbound calls, outbound dialling, video, chat, email and remote visual assistance all from the same user interface. This enables a more comprehensive service with quicker resolutions and much better CSAT.
Contact UsOur Contact Centre Dialler is part of our omnichannel platform that includes advanced call recording search, remote agent support, a payment IVR, live and AI chat, SMS, and hosted telephony. Its modularised setup allows you to choose the functionality that best fits your business size and needs, but then seamlessly scale that functionality as your business grows.
Arrange DemoYour inbuilt dialler can be used to automate and schedule notifications to your client list and reduce the likelihood of your customers needing to call you. To make these notifications you can utilise live or virtual agents, SMS, or any one of the other communication channels in our omnichannel platform suite.
Our Cloud Contact Centre is extremely intuitive providing call centre agents with easy access to up-to-date information about any prospect and workflows so they can better organise their time. Your agents will be able to work quicker, smarter and more effectively.
Arrange DemoOur dialler's Advanced Agent Activity Wallboard provides a range of views so you can look at your call centre overall performance in different levels of detail. There are over 50 standard reports and we can create custom reports too.
Our call recording functionality combines with natural language analytics making it possible to get faster and more accurate insights to train your agents and make sure they are complying with legislation. We offer multi-site recording stored and accessible through one interface, a fully searchable database, and PCI-DSS level security for your recording.
It’s important for us, especially if a call is dropped, that people can contact us with the minimum of hassle...
If you would like to get more information, request a demo, or start a free trial, please leave some contact details opposite and we will get right back to you.
Alternatively, give us a call: 0808 168 4400
