Simple to use, works on any smartphone and requires no app install.
Our remote visual assistance software enables your customers and field staff to receive instant assistance with technical or complex issues. The customer’s smartphone camera is streamed to the agent's desktop from where they can capture images, copy text with OCR, annotate, use a live pointer and use a wide variety of communication tools.
All FeaturesClever Energy saves £145K per year with remote visual assistance Clever Energy opted for remote visual assistance to reduce on site meetings associated with sales consultations, pre-installation surveys and customer support. The service is now a critical part of their business and it has improved customer service dramatically and reduced costs. Read about the challenges and key results in full in our recent case study.
Read Case StudyCheck out our latest explainer video which runs through the basics of remote visual assistance. If you would like to see a recorded video of RVX in action see below for more videos.
More demo videosAutomation features reduce wasted session and post-session time which hugely improves the host's productivity, their ability to multi-task and handle increases in workload. RVX automation shortens the learning curve for new staff and eradicates errors and confusion.
Hostcomm RVX data processing aligns closely with Amazon AWS such that storage zones are created which are local to you, such as UK GDPR compliance. This means that personal data can be moved and stored within your country without breaching your local data protection rules. Furthermore data is encrypted in transit and at rest and you are able to bring your own storage with AWS or Azure. Session media is encrypted and flows directly between the participating browsers which simplifies the system and means it is very secure. Hostcomm is a Level 1 PCI DSS service provider and applies the same level of security to RVX as it does to its payment systems.
The session console is used to view media files, perform administration, user management, API integrations and many other post-session tasks. It should suit all of your needs but can also integrate with any other system via a web API.
Arrange a demoAfter utilising Hostcomm's Remote Visual Assistance solution, the Grove Community Housing Association were able to improve tenant welfare during the pandemic. On the back of the successful implementation, Grove Community Housing were able to come out on top in the Excellence in Housing Innovation category. Read about the challenges and key results in full in our recent case study.
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More accurately assess issues, cut petrol, vehicle costs and journey times, enabling inspectors and field techs to serve more customers.
Remote work allows inspectors, field techs, and other employees to stay safe by avoiding contact with customers and dangerous worksites.
Enable technicians in the field to contact an expert back in the office, get guidance and resolve issues faster, first time.
Proven to enhance KPIs and provide an interesting and fun way for your contact centre agents to do their job better.
Customers love having their problems resolved faster and avoiding the inconvenience of having to wait at home for technicians to come.
Get visual product and customer interaction data to add to your voice and text data and get even greater insight into your customer service.
Video assistance has been proven to improve FCR times, lower average handle times and decrease escalation rates.
Use video recordings of complex technical issues from the field to improve agent skills.
Connecting to a remote user is very straightforward and the remote user's smartphone does not need an app. The simplicity is critical to ensuring the remote user experience is always excellent.
Help customers fix issues remotely and remove their dependency on waiting for an onsite visit. Enable agents in the field to share video and images of technical issues with colleagues to boost fix rates.
30-Day Free TrialInspectors can complete inspections or assess claims via a video call more quickly, effectively, and efficiently without having to leave the office and spend hours on the road. Automation features like checklists, process flows and automatic PDF inspection reports keep follow-up admin to a minimum.
Contact UsYour agents can help customers with unboxing and installation, resolve ongoing issues, resulting in lower return rates for products and improved customer satisfaction.
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Our remote field service solutions help customers to fix issues remotely and remove their dependency on waiting for an onsite visit. On-site workers can collaborate with remote experts with the help of visual support communication using AR glasses.
Carry out property inspections safely and remotely and highlight any faults quickly. You can also enable property viewings during a time when face to face visits are difficult, as well as assisting with paperwork using the live pointing and annotation features.
Reduce aircraft downtime by carrying out consultations and inspections remotely and respond to situations rapidly. Continue to provide services to worldwide despite any travel restrictions.
Reduce site visits by 30%, eliminate aborted visits and enable staff to become much more productive. Data capture is quick and easy using RVX tools such host session guides, OCR, computer vision-based document capture and secure file sharing.
Our solution natively integrates with the most popular software providers and apps to improve productivity. Can't find an integration you're looking for? Our REST API integrations are available to get everything sync'd up.
See More IntegrationsNo, Remote Visual Assistance is download-free for both the Agent and the Guest; the sessions are completed via a web browser.
Yes, all images and other data gathered during the session are saved and can be accessed via our Media Browser. A PDF Inspection Report can be automatically generated from the captured data.
Our solution works well with minimal WiFi speeds, but can also work on 3G, 4G, 5G (mobile data) if needed.
They have a similar display so you can interact during the session and they'll also receive an invite which will ask for access to their camera/microphone.
Yes, our solution has an API and our in-house developers can integrate with third-party applications.
Yes, connect a video session using smart glass of your choice (Realwear, Vuzix, Epson, ODG).
Yes, we offer a 14-day free trial, where you can test out the product in full.
Yes, a full recording of all previous sessions can be accessed and downloaded whenever needed.
No, you only need to pay for the solution itself.
We have monthly and annual commitments available, as well as the 14-day free trial.
Yes, you’ll have access to a variety of reporting tools such as Usage Reports, Dashboards, Leaderboards, CSV Extract, and a PDF report builder.
Yes, sessions are encrypted and media is stored via an Amazon S3 bucket. Custom storage options are also available.
If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you.
Alternatively, give us a call: 0808 168 4400
