AI voice agents have recently become the optimal choice for customer service. Reduced utterance latency and improved reasoning accuracy allow these AI agents to efficiently handle customer queries.
Your AI voice agent is designed for hassle-free deployment, eliminating complex integration work. It handles conversations naturally and completes tasks quickly.
Multiple AI voice agents can manage voice inquiries throughout all departments.
Use the AI voice agent's long-term memory to deliver support that is specific and relevant to your customers.
Automate calling campaigns with natural sounding, low latency predictive dialer voice agents for sales and customer service.
AI voice agents can assist through a click-to-call button on web sites with a click to speak button and can assist with support and sales.
Understand behaviour, sentiment and intent accurately for CX analytics and QA, applied to all of your interactions.
Group specialist agents into a team for research, analytics and complex tasks.
An AI voice agent simulates human-like voice conversations using artificial intelligence and can comprehend, process, and respond to spoken language, enhancing tasks like customer service.
Yes, with the advancements in AI technology, voice agents can understand customer intent and provide relevant and targeted responses to a wide range of queries.
It can integrate using pre-built web APIs with Zapier & Make, through function tools and using direct database integration. Hostcomm can help you develop custom tasks which the agent can execute.
Yes for UK customers, your data transits and rests in the UK region. Hostcomm is a Level 1 PCI DSS certified supplier and so the AI voice agent has very robust security based on this.
Yes, there are options for the voice, function tools (tasks), LLM, personality, knowledge base amongst other options.
Typical places to interact with an ai voice agent are on a telephone call or via a web page that supports voice.
In some ways they are similar however agents can be trained in your custom data, they can work in teams and are able to execute specific tasks autonomously.
Yes, recent improvements in latency, conversational competence and intent matching mean that they can respond in a very human-like manner now with increased accuracy.
We use the highest quality voice media available from suppliers such as Deepgram, Whisper, Google and Amazon.
Yes it is however security needs to be extremely robust and we are in the process of developing a handover process to our PCI DSS IVR so that payments can be taken.
Cost reduction, customer issues resolved more quickly, greater capacity to scale, less errors, automation, real-time service insights.
If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you.
Alternatively, give us a call: 0808 168 4400
