Hostcomm's cloud video contact centre brings together inbound call management, a predictive dialler, video calling and remote visual assistance into a unique CCaaS solution.
Blended calling, 2-way video, remote visual assistance, everything your agents need in a single interface to deliver excellent customer service.
Increase your sales lead conversion rates and customer satisfaction by adding video and remote visual assistance to your calling campaigns.
Video calling and remote visual assistance enable you to communicate more effectively with your clients, reduce travelling costs and wasted time.
Auto pop ups with client history, sales scripts, and CRM data syncing. Empower your agents with the information to close more sales.
Our video contact centre allows you to move between voice, video and remote visual assistance at the click of button and whilst remaining in contact with your client. Your agents can connect to any smart phone without needing an app to be installed.
Learn more about remote visual assistanceHostcomm’s video contact centre will increase your agent productivity using automated call distribution, skills-based routing, dialling automation, non-human filtering, predictive algorithms and lead recycling. Our Web RTC browser phones enable your agents to get up and running quickly and simply with no app to download, no authentication details to remember, encryption, strong admin capabilities for large teams. The all in one solution includes all four dialling modes, blended calling, video calling and call recording.
30 Day Free TrialMulti-skilled agents are generally motivated and productive because they are able to handle enquiries and interactions through to resolution. By giving them a complete set of tools, including video and remote visual assistance they will be empowered with innovation and able to perform a higher range of tasks from customer service through to sales and field support. In some cases their productivity can increase by as much as 80% and your organisation will benefit from reduced costs and better customer satisfaction.
Free TrialIt’s important for us, especially if a call is dropped, that people can contact us with the minimum of hassle...
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Alternatively, give us a call: 0808 168 4400
