Video contact centre - Instantly better CSAT and service digitalisation

One-click video calls to any smart phone.

Voice & video calls with integrated remote visual assistance

Hostcomm's cloud video contact centre brings together inbound call management, a predictive dialler, video calling and remote visual assistance into a unique CCaaS solution.

Hostcomm Video Contact Centre Overview

Complete Solution

Complete Solution

Blended calling, 2-way video, remote visual assistance, everything your agents need in a single interface to deliver excellent customer service.

Improve Sales Conversion

Improve Sales Conversion

Increase your sales lead conversion rates and customer satisfaction by adding video and remote visual assistance to your calling campaigns.

Increase Productivity

Increase Productivity

Video calling and remote visual assistance enable you to communicate more effectively with your clients, reduce travelling costs and wasted time.

Better Informed Agents

Better Informed Agents

Auto pop ups with client history, sales scripts, and CRM data syncing. Empower your agents with the information to close more sales.

Seamlessly move from voice to video to remote visual assistance during a call

Our video contact centre allows you to move between voice, video and remote visual assistance at the click of button and whilst remaining in contact with your client. Your agents can connect to any smart phone without needing an app to be installed.

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Our Cloud Contact Centre is trusted by:

Instantly transform a voice call, with video and remote visual assistance.

Hostcomm's video contact centre uses technology which already exists on every smartphone browser, this means you can set up a video call to any phone!

How does it work? - video contact centre explainer video

A call centre agent can first make an outbound call via a dialler or receive in inbound call, they would then set up a video call as shown in this video. Video can be added to skill group members and calls can be queued in the same way as a voice-only skill group. Once a video-capable agent is free the caller is connected.

Maximise Agent Productivity

Hostcomm’s video contact centre will increase your agent productivity using automated call distribution, skills-based routing, dialling automation, non-human filtering, predictive algorithms and lead recycling. Our Web RTC browser phones enable your agents to get up and running quickly and simply with no app to download, no authentication details to remember, encryption, strong admin capabilities for large teams. The all in one solution includes all four dialling modes, blended calling, video calling and call recording.

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Improve Prospect Conversion Rates and CSAT Results

Multi-skilled agents are generally motivated and productive because they are able to handle enquiries and interactions through to resolution. By giving them a complete set of tools, including video and remote visual assistance they will be empowered with innovation and able to perform a higher range of tasks from customer service through to sales and field support. In some cases their productivity can increase by as much as 80% and your organisation will benefit from reduced costs and better customer satisfaction.

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One UI for: Omni-channel Inbound, Predictive dialler, Video & RVX

The most comprehensive contact centre available today, everything you need for traditional campaigns and digital service provision on a single UI.

Video Powered Contact Centre

Single interface, multiple channels

Your service team can handle inbound calls, outbound dialling, video, chat, email and remote visual assistance all from the same user interface. This enables a more comprehensive service with quicker resolutions and much better CSAT.

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Scalable and Customisable Platform

Our Contact Centre Dialler is part of our omnichannel platform that includes advanced call recording search, remote agent support, a payment IVR, live and AI chat, SMS, and hosted telephony. Its modularised setup allows you to choose the functionality that best fits your business size and needs, but then seamlessly scale that functionality as your business grows.

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Reduce Inbound Burden

Your inbuilt dialler can be used to automate and schedule notifications to your client list and reduce the likelihood of your customers needing to call you. To make these notifications you can utilise live or virtual agents, SMS, or any one of the other communication channels in our omnichannel platform suite.

Empower Employees

Our Cloud Contact Centre is extremely intuitive providing call centre agents with easy access to up-to-date information about any prospect and workflows so they can better organise their time. Your agents will be able to work quicker, smarter and more effectively.

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Analytics into Revenue

Our dialler's Advanced Agent Activity Wallboard provides a range of views so you can look at your call centre overall performance in different levels of detail. There are over 50 standard reports and we can create custom reports too.

Ensuring Call Centre Compliance and Call Quality

Our call recording functionality combines with natural language analytics making it possible to get faster and more accurate insights to train your agents and make sure they are complying with legislation. We offer multi-site recording stored and accessible through one interface, a fully searchable database, and PCI-DSS level security for your recording.

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Rated Excellent by Our Customers!

Start Creating More Successful Outbound Campaigns Now

If you would like to get more information, request a demo, or start a free trial, please leave some contact details opposite and we will get right back to you.

Alternatively, give us a call: 0808 168 4400

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