Video contact centre - Instantly better CSAT and service digitalisation

One-click video calls to any smart phone.

Voice & video calls with integrated remote visual assistance

Hostcomm's cloud video contact centre brings together inbound call management, a predictive dialler, video calling and remote visual assistance into a unique CCaaS solution.

Key Features

Complete Solution

Complete Solution

Blended calling, 2-way video, remote visual assistance, everything your agents need in a single interface to deliver excellent customer service.

Improve Sales Conversion

Improve Sales Conversion

Increase your sales lead conversion rates and customer satisfaction by adding video and remote visual assistance to your calling campaigns.

Increase Productivity

Increase Productivity

Video calling and remote visual assistance enable you to communicate more effectively with your clients, reduce travelling costs and wasted time.

Better Informed Agents

Better Informed Agents

Auto pop ups with client history, sales scripts, and CRM data syncing. Empower your agents with the information to close more sales.

Seamlessly move from voice to video to remote visual assistance during a call

Our video contact centre allows you to move between voice, video and remote visual assistance at the click of button and whilst remaining in contact with your client. Your agents can connect to any smart phone without needing an app to be installed.

Learn more about remote visual assistance

Our Cloud Contact Centre is trusted by:

Instantly transform a voice call, with video and remote visual assistance.

Hostcomm's video contact centre uses technology which already exists on every smartphone browser, this means you can set up a video call to any phone!

Maximise Agent Productivity

Hostcomm’s video contact centre will increase your agent productivity using automated call distribution, skills-based routing, dialling automation, non-human filtering, predictive algorithms and lead recycling. Our Web RTC browser phones enable your agents to get up and running quickly and simply with no app to download, no authentication details to remember, encryption, strong admin capabilities for large teams. The all in one solution includes all four dialling modes, blended calling, video calling and call recording.

30 Day Free Trial

Improve Prospect Conversion Rates and CSAT Results

Multi-skilled agents are generally motivated and productive because they are able to handle enquiries and interactions through to resolution. By giving them a complete set of tools, including video and remote visual assistance they will be empowered with innovation and able to perform a higher range of tasks from customer service through to sales and field support. In some cases their productivity can increase by as much as 80% and your organisation will benefit from reduced costs and better customer satisfaction.

Free Trial

One UI for: Omni-channel Inbound, Predictive dialler, Video & RVX

The most comprehensive contact centre available today, everything you need for traditional campaigns and digital service provision on a single UI.

Video Powered Contact Centre

Case Study:

Rated Excellent by Our Customers!

Start Creating More Successful Outbound Campaigns Now

If you would like to get more information, request a demo, or start a free trial, please leave some contact details opposite and we will get right back to you.

Alternatively, give us a call: 0808 168 4400

Trusted by

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials