Cloud Contact Centre

Increase your agent talk time by 300%.

Automate inbound and outbound customer contact with a single, low cost, blended service.

Get a cloud contact centre with more than 18,000 deployments in over 100 countries around the world.

It includes inbound/outbound, secure AWS hosting, Ofcom and GDPR compliance, UK-based unlimited phone support, advanced call recording, PCI-DSS certified security, and virtual outbound agent integration.

Hostcomm Cloud Contact Centre Overview

Maximise Talk-Time

Maximise Talk-Time

Automation of the dialling process enables your agents to be talking to customers for up to 50 minutes every hour, not waste time dialling.

Improve Lead Conversion

Improve Lead Conversion

Built in features to segment, score, recycle, create scripts and lists enable you to manage caller lists more efficiently from prospect to customer.

Agent Performance Insight

Agent Performance Insight

Call recording, analytics, natural language processing, metrics and dashboards allow you to continually understand and improve performance.

Better Informed Agents

Better Informed Agents

Auto pop ups with client history, sales scripts, and CRM data syncing. Empower your agents with the information to close more sales.

Leverage Inbound and Outbound Agent Resources

Our hosted dialler comes with full inbound and blended campaign capabilities allowing you to adjust talk workloads for fluctuating volumes of calls between your inbound and outbound teams, set priorities, and assign type of call based on agent skillset.

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Our Cloud Contact Centre is trusted by:

Secure and Reliable with Amazon Web Services

Secure and Reliable with Amazon Web Services

We have expanded our AWS partnership to offer AWS cloud hosting across our solutions range, including our Dialler. Amazon AWS commits to 99.99% uptime, which equates to only 5 mins of downline per year. We can provide our customers with an additional level of reliability, speed, international coverage and performance.

Multiple Dialling Modes

Multiple Dialling Modes

Your business size, campaign objectives, type of data, number of staff, audience and Ofcom regulations all affect how you want to use your Dialler. Choose from preview, progressive and predictive dialling modes.

Optimise Prospect Conversion Rates

Optimise Prospect Conversion Rates

Utilise numerous ways to segment, score, recycle and create dialling rules for your outbound, automated campaigns. Create scripts, lists, automate progress across lists, add notes to a customer record and experiment with call scheduling to continually improve conversion rates and exceed targets.

Hostcomm's Outbound Hosted Dialler

Maximise Agent Talk-time and Productivity

Hostcomm’s hosted dialler will increase your agent talk time by up to 300% using dialling automation, non-human filtering, predictive algorithms and lead recycling. Our Web RTC browser phones enable your agents to get up and running quickly and simply with no app to download, no authentication details to remember, encryption, strong admin capabilities for large teams. The all in one solution includes all four dialling modes, blended calling and call recording.

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Optimise Prospect Conversion Rates

Utilise numerous ways to segment, score, recycle and create dialling rules for your outbound automated campaigns, helping your staff to take a lead from prospect to evaluation, nurture and then to conversion. With our hosted dialler you can create scripts, lists, automate progress across lists, add notes to a customer record and experiment with call scheduling to continually improve conversion rates and exceed targets.

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Voice Bot Integration

Hostcomm’s voice bot is an AI driven outbound agent designed to maximise your call centre’s outbound talk time and sales opportunities. Easily integrated into your predictive dialler it can handle unlimited numbers of calls, help sell your business, and hand over to a live agent if needed. It enables you to engage your customers 24/7 and has the intelligence to understand natural language and have real conversations.

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Productivity Monitoring with Teramind

Combine Hostcomm's Dialler with Employee Activity Monitoring to boost productivity and ensure compliance throughout your contact centre. The Teramind solution uses Industry-leading technology, specialising in everything essential that you will need for employee monitoring, third-party monitoring, insider threat detection and workplace productivity.

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More Than Just an Outbound Dialler

Benefit from virtual agent, inbound and omnichannel capabilities to seamlessly scale customer engagement in sync with your business needs.

Hostcomm's Inbound Contact Centre

Complete Inbound Platform

Hostcomm's inbound contact centre includes everything you need for low to very high enquiry volumes. It includes multi-channel servicing, comprehensive reporting, queue call-backs, call recording, a powerful dialler, no-fuss browser phones and unlimited, fixed cost queues and IVRs. Hosted in Amazon AWS, it is very reliable and secured to PCI DSS Level 1 standards.

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Scalable and Customisable Platform

Our Contact Centre Dialler is part of our omnichannel platform that includes advanced call recording search, remote agent support, a payment IVR, live and AI chat, SMS, and hosted telephony. Its modularised setup allows you to choose the functionality that best fits your business size and needs, but then seamlessly scale that functionality as your business grows.

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Reduce Inbound Burden

Your inbuilt dialler can be used to automate and schedule notifications to your client list and reduce the likelihood of your customers needing to call you. To make these notifications you can utilise live or virtual agents, SMS, or any one of the other communication channels in our omnichannel platform suite.

Empower Employees

Our Cloud Contact Centre is extremely intuitive providing call centre agents with easy access to up-to-date information about any prospect and workflows so they can better organise their time. Your agents will be able to work quicker, smarter and more effectively.

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Analytics into Revenue

Our dialler's Advanced Agent Activity Wallboard provides a range of views so you can look at your call centre overall performance in different levels of detail. There are over 50 standard reports and we can create custom reports too.

Ensuring Call Centre Compliance and Call Quality

Our call recording functionality combines with natural language analytics making it possible to get faster and more accurate insights to train your agents and make sure they are complying with legislation. We offer multi-site recording stored and accessible through one interface, a fully searchable database, and PCI-DSS level security for your recording.

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Rated Excellent by Our Customers!

Start Creating More Successful Outbound Campaigns Now

If you would like to get more information, request a demo, or start a free trial, please leave some contact details opposite and we will get right back to you.

Alternatively, give us a call: 0808 168 4400

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