Maximise Agent Talk-time and Productivity
Hostcomm’s hosted dialler enables your agents to spend much more of their time talking to customers rather than dialling and waiting. It makes this possible through automation of the dialling process, filtering out of voicemail, hang ups, busy signals and no answers and by using algorithms to predict agent availability. Our multitude of dialling modes, including predictive, are easily configurable to suit your business needs.
30 Day Free Trial
Multiple Dialling Modes
Your business size, campaign objectives, type of data, number of staff, audience and Ofcom regulations all affect how you want to use your dialler. Hostcomm addresses this with a number of highly configurable modes - preview, progressive and predictive - that enable dialling that optimises agent and campaign productivity and effectiveness for your business.
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Optimise Prospect Conversion Rates
Utilise numerous ways to segment, score, recycle and create dialling rules for your outbound automated campaigns, helping your staff to take a lead from prospect to evaluation, nurture and then to conversion. With our hosted dialler you can create scripts, lists, automate progress across lists, add notes to a customer record and experiment with call scheduling to continually improve conversion rates and exceed targets.
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Case Study:
Home Logic
I’d definitely recommend Hostcomm. The dialler does everything we need it to, there’s always a clear, supportive line of contact...
Ensuring Call Centre Compliance and Call Quality
Our call recording functionality combines with natural language analytics making it possible to get faster and more accurate insights to train your agents and make sure they are complying with legislation. We offer multi-site recording stored and accessible through one interface, a fully searchable database, and PCI-DSS level security for your recording.
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Analytics into Revenue
Our hosted dialler's Advanced Agent Activity Wallboard provides a range of views so you can look at your call centre overall performance in different levels of detail. There are over 50 standard reports and we can create custom reports too.
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Empower Employees
Our hosted dialler is extremely intuitive providing call centre agents with easy access to up-to-date information about any prospect and workflows so they can better organise their time. Your agents will be able to work quicker, smarter and more effectively.
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More Than Just an Outbound Dialler
Benefit from virtual agent, inbound and omnichannel capabilities to seamlessly scale customer engagement in sync with your business needs.
Voice Bot Integration
Hostcomm’s voice bot is an AI driven outbound agent designed to maximise your call centre’s outbound talk time and sales opportunities. Easily integrated into your predictive dialler it can handle unlimited numbers of calls, help sell your business, and hand over to a live agent if needed. It enables you to engage your customers 24/7 and has the intelligence to understand natural language and have real conversations.
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Leverage Inbound and Outbound Agent Resources
Our hosted dialler comes with full inbound and blended campaign capabilities allowing you to adjust talk workloads for fluctuating volumes of calls between your inbound and outbound teams, set priorities, and assign type of call based on agent skillset.
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Reduce Inbound Burden
Your hosted dialler can be used to automate and schedule notifications to your client list and reduce the likelihood of your customers needing to call you. To make these notifications you can utilise live or virtual agents, SMS, or any one of the other communication channels in our omnichannel platform suite.
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Scalable and Customisable Platform
Our hosted dialler is part of our omnichannel platform that includes advanced call recording search, remote agent support, a payment IVR, live and AI chat, SMS, and hosted telephony. Its modularised setup allows you to choose the functionality that best fits your business size and needs, but then seamlessly scale that functionality as your business grows.
Learn More
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Home Logic
I’d definitely recommend Hostcomm. The dialler does everything we need it to, there’s always a clear, supportive line of contact...
Ensuring Call Centre Compliance and Call Quality
Our call recording functionality combines with natural language analytics making it possible to get faster and more accurate insights to train your agents and make sure they are complying with legislation. We offer multi-site recording stored and accessible through one interface, a fully searchable database, and PCI-DSS level security for your recording.
Analytics into Revenue
Our hosted dialler's Advanced Agent Activity Wallboard provides a range of views so you can look at your call centre overall performance in different levels of detail. There are over 50 standard reports and we can create custom reports too.
Empower Employees
Our hosted dialler is extremely intuitive providing call centre agents with easy access to up-to-date information about any prospect and workflows so they can better organise their time. Your agents will be able to work quicker, smarter and more effectively.
More Than Just an Outbound Dialler
Benefit from virtual agent, inbound and omnichannel capabilities to seamlessly scale customer engagement in sync with your business needs.
Voice Bot Integration
Hostcomm’s voice bot is an AI driven outbound agent designed to maximise your call centre’s outbound talk time and sales opportunities. Easily integrated into your predictive dialler it can handle unlimited numbers of calls, help sell your business, and hand over to a live agent if needed. It enables you to engage your customers 24/7 and has the intelligence to understand natural language and have real conversations.
Learn More
Leverage Inbound and Outbound Agent Resources
Our hosted dialler comes with full inbound and blended campaign capabilities allowing you to adjust talk workloads for fluctuating volumes of calls between your inbound and outbound teams, set priorities, and assign type of call based on agent skillset.
Reduce Inbound Burden
Your hosted dialler can be used to automate and schedule notifications to your client list and reduce the likelihood of your customers needing to call you. To make these notifications you can utilise live or virtual agents, SMS, or any one of the other communication channels in our omnichannel platform suite.
Scalable and Customisable Platform
Our hosted dialler is part of our omnichannel platform that includes advanced call recording search, remote agent support, a payment IVR, live and AI chat, SMS, and hosted telephony. Its modularised setup allows you to choose the functionality that best fits your business size and needs, but then seamlessly scale that functionality as your business grows.
Learn More
