It includes multiple dialling modes, Ofcom and GDPR compliance, UK-based unlimited phone support, advanced call recording, PCI-DSS certified security, and virtual outbound agent integration.
Automation of the dialling process enables your agents to be talking to customers for up to 50 minutes every hour, not waste time dialling.
Built in features to segment, score, recycle, create scripts and lists enable you to manage caller lists more efficiently from prospect to customer.
Call recording, analytics, natural language processing, metrics and dashboards allow you to continually understand and improve performance.
Auto pop ups with client history, sales scripts, and CRM data syncing. empower your agents with the information to close more sales.
Hostcomm’s hosted dialler enables your agents to spend much more of their time talking to customers rather than dialling and waiting. It makes this possible through automation of the dialling process, filtering out of voicemail, hang ups, busy signals and no answers and by using algorithms to predict agent availability. Our multitude of dialling modes, including predictive, are easily configurable to suit your business needs.
30 Day Free TrialYour business size, campaign objectives, type of data, number of staff, audience and Ofcom regulations all affect how you want to use your dialler. Hostcomm addresses this with a number of highly configurable modes - preview, progressive and predictive - that enable dialling that optimises agent and campaign productivity and effectiveness for your business.
Learn MoreUtilise numerous ways to segment, score, recycle and create dialling rules for your outbound automated campaigns, helping your staff to take a lead from prospect to evaluation, nurture and then to conversion. With our hosted dialler you can create scripts, lists, automate progress across lists, add notes to a customer record and experiment with call scheduling to continually improve conversion rates and exceed targets.
Free TrialWe have expanded or AWS partnership to offer AWS cloud hosting across our solutions range, including our Dialler. Amazon AWS commits to 99.99% uptime, which equates to only 5 mins of downline per year. Coupled with the AWS high-speed global network, Hostcomm can provide our customers with an additional level of reliability, speed, international coverage and performance.
Learn moreIt’s important for us, especially if a call is dropped, that people can contact us with the minimum of hassle.....
Our call recording functionality combines with natural language analytics making it possible to get faster and more accurate insights to train your agents and make sure they are complying with legislation. We offer multi-site recording stored and accessible through one interface, a fully searchable database, and PCI-DSS level security for your recording.
Our hosted dialler's Advanced Agent Activity Wallboard provides a range of views so you can look at your call centre overall performance in different levels of detail. There are over 50 standard reports and we can create custom reports too.
Our hosted dialler is extremely intuitive providing call centre agents with easy access to up-to-date information about any prospect and workflows so they can better organise their time. Your agents will be able to work quicker, smarter and more effectively.
Hostcomm’s voice bot is an AI driven outbound agent designed to maximise your call centre’s outbound talk time and sales opportunities. Easily integrated into your predictive dialler it can handle unlimited numbers of calls, help sell your business, and hand over to a live agent if needed. It enables you to engage your customers 24/7 and has the intelligence to understand natural language and have real conversations.
Learn MoreOur hosted dialler comes with full inbound and blended campaign capabilities allowing you to adjust talk workloads for fluctuating volumes of calls between your inbound and outbound teams, set priorities, and assign type of call based on agent skillset.
Your hosted dialler can be used to automate and schedule notifications to your client list and reduce the likelihood of your customers needing to call you. To make these notifications you can utilise live or virtual agents, SMS, or any one of the other communication channels in our omnichannel platform suite.
Our hosted dialler is part of our omnichannel platform that includes advanced call recording search, remote agent support, a payment IVR, live and AI chat, SMS, and hosted telephony. Its modularised setup allows you to choose the functionality that best fits your business size and needs, but then seamlessly scale that functionality as your business grows.
If you would like to get more information, request a demo, or start a free trial, please leave some contact details opposite and we will get right back to you.
Alternatively, give us a call: 0808 168 4400
