Elevate your interaction objectives, lower your costs, and unlock new opportunities for digitalised service provision with our innovative solution.
Automation of the dialling process enables your agents to be talking to customers for up to 50 minutes every hour, not waste time dialling.
Built in features to segment, score, recycle, create scripts and lists enable you to manage caller lists more efficiently from prospect to customer.
Call recording, analytics, natural language processing, metrics and dashboards allow you to continually understand and improve performance.
Auto pop ups with client history, sales scripts, and CRM data syncing. Empower your agents with the information to close more sales.
Our hosting partner Amazon AWS delivers incredible reliability so we can provide our customers with an additional level of reliability, speed, international coverage and performance.
Run inbound and outbound campaigns simultaneously with the same team and benefit from centralised reporting and administration. The outbound dialler supports all high volume dialling modes.
Your customer service team will have the latest innovations at their fingertips, including video calling and remote visual assistance to impress your clients and deliver CSAT excellence.
Hostcomm’s hosted dialler will increase your agent talk time by up to 300% using dialling automation, non-human filtering, predictive algorithms and lead recycling. Our Web RTC browser phones enable your agents to get up and running quickly and simply with no app to download, no authentication details to remember, encryption, strong admin capabilities for large teams. The all in one solution includes all four dialling modes, blended calling and call recording.
30 Day Free TrialInteraction Analytics methodically processes your audio, visual, and textual communications to forge a robust foundation of business intelligence. This provides a wealth of actionable insights and strategic recommendations aimed at facilitating business improvement and growth.
Learn MoreStreamline and optimize your outbound campaigns with our hosted dialler. Easily segment, score, and establish dialing rules, guiding prospects from lead to conversion. Automate progress, schedule calls, and experiment with strategies to improve conversion rates and exceed targets. Experience the power of advanced campaign management and achieve remarkable success.
Free TrialPartner with Hostcomm, a trusted Level 1 PCI DSS service provider, to streamline your card payment processing. Our cloud service offers you the convenience and security of processing card payments without the need to invest substantial amounts of money in implementing PCI DSS security systems. As a Level 1 PCI DSS service provider, we have already taken the necessary measures to ensure the highest level of data security and compliance. Rest assured that your customers' sensitive payment information will be protected with industry-leading security protocols and practices.
Hostcomm's inbound contact centre includes everything you need for low to very high enquiry volumes. It includes multi-channel servicing, video calling, remote visual assistance, comprehensive reporting, queue call-backs, call recording, a powerful dialler, no-fuss browser phones and unlimited, fixed cost queues and IVRs. Hosted in Amazon AWS, it is very reliable and secured to PCI DSS Level 1 standards.
Contact UsOur Contact Centre Dialler is part of our omnichannel platform that includes advanced call recording search, remote agent support, a payment IVR, live and AI chat, SMS, and hosted telephony. Its modularised setup allows you to choose the functionality that best fits your business size and needs, but then seamlessly scale that functionality as your business grows.
Arrange DemoYour inbuilt dialler can be used to automate and schedule notifications to your client list and reduce the likelihood of your customers needing to call you. To make these notifications you can utilise live or virtual agents, SMS, or any one of the other communication channels in our omnichannel platform suite.
Our Cloud Contact Centre is extremely intuitive providing call centre agents with easy access to up-to-date information about any prospect and workflows so they can better organise their time. Your agents will be able to work quicker, smarter and more effectively.
Arrange DemoOur dialler's Advanced Agent Activity Wallboard provides a range of views so you can look at your call centre overall performance in different levels of detail. There are over 50 standard reports and we can create custom reports too.
Our call recording functionality combines with natural language analytics making it possible to get faster and more accurate insights to train your agents and make sure they are complying with legislation. We offer multi-site recording stored and accessible through one interface, a fully searchable database, and PCI-DSS level security for your recording.
It’s important for us, especially if a call is dropped, that people can contact us with the minimum of hassle...
If you would like to get more information, request a demo, or start a free trial, please leave some contact details opposite and we will get right back to you.
Alternatively, give us a call: 0808 168 4400
