It includes inbound/outbound, secure AWS hosting, Ofcom and GDPR compliance, UK-based unlimited phone support, advanced call recording, PCI-DSS certified security, and virtual outbound agent integration.
Automation of the dialling process enables your agents to be talking to customers for up to 50 minutes every hour, not waste time dialling.
Built in features to segment, score, recycle, create scripts and lists enable you to manage caller lists more efficiently from prospect to customer.
Call recording, analytics, natural language processing, metrics and dashboards allow you to continually understand and improve performance.
Auto pop ups with client history, sales scripts, and CRM data syncing. Empower your agents with the information to close more sales.
Our hosted dialler comes with full inbound and blended campaign capabilities allowing you to adjust talk workloads for fluctuating volumes of calls between your inbound and outbound teams, set priorities, and assign type of call based on agent skillset.
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We have expanded our AWS partnership to offer AWS cloud hosting across our solutions range, including our Dialler. Amazon AWS commits to 99.99% uptime, which equates to only 5 mins of downline per year. We can provide our customers with an additional level of reliability, speed, international coverage and performance.
Your business size, campaign objectives, type of data, number of staff, audience and Ofcom regulations all affect how you want to use your Dialler. Choose from preview, progressive and predictive dialling modes.
Utilise numerous ways to segment, score, recycle and create dialling rules for your outbound, automated campaigns. Create scripts, lists, automate progress across lists, add notes to a customer record and experiment with call scheduling to continually improve conversion rates and exceed targets.
Hostcomm’s hosted dialler will increase your agent talk time by up to 300% using dialling automation, non-human filtering, predictive algorithms and lead recycling. Our Web RTC browser phones enable your agents to get up and running quickly and simply with no app to download, no authentication details to remember, encryption, strong admin capabilities for large teams. The all in one solution includes all four dialling modes, blended calling and call recording.
30 Day Free TrialUtilise numerous ways to segment, score, recycle and create dialling rules for your outbound automated campaigns, helping your staff to take a lead from prospect to evaluation, nurture and then to conversion. With our hosted dialler you can create scripts, lists, automate progress across lists, add notes to a customer record and experiment with call scheduling to continually improve conversion rates and exceed targets.
Free TrialHostcomm’s voice bot is an AI driven outbound agent designed to maximise your call centre’s outbound talk time and sales opportunities. Easily integrated into your predictive dialler it can handle unlimited numbers of calls, help sell your business, and hand over to a live agent if needed. It enables you to engage your customers 24/7 and has the intelligence to understand natural language and have real conversations.
Learn MoreCombine Hostcomm's Dialler with Employee Activity Monitoring to boost productivity and ensure compliance throughout your contact centre. The Teramind solution uses Industry-leading technology, specialising in everything essential that you will need for employee monitoring, third-party monitoring, insider threat detection and workplace productivity.
Learn MoreHostcomm's inbound contact centre includes everything you need for low to very high enquiry volumes. It includes multi-channel servicing, comprehensive reporting, queue call-backs, call recording, a powerful dialler, no-fuss browser phones and unlimited, fixed cost queues and IVRs. Hosted in Amazon AWS, it is very reliable and secured to PCI DSS Level 1 standards.
Contact UsOur Contact Centre Dialler is part of our omnichannel platform that includes advanced call recording search, remote agent support, a payment IVR, live and AI chat, SMS, and hosted telephony. Its modularised setup allows you to choose the functionality that best fits your business size and needs, but then seamlessly scale that functionality as your business grows.
Arrange DemoYour inbuilt dialler can be used to automate and schedule notifications to your client list and reduce the likelihood of your customers needing to call you. To make these notifications you can utilise live or virtual agents, SMS, or any one of the other communication channels in our omnichannel platform suite.
Our Cloud Contact Centre is extremely intuitive providing call centre agents with easy access to up-to-date information about any prospect and workflows so they can better organise their time. Your agents will be able to work quicker, smarter and more effectively.
Arrange DemoOur dialler's Advanced Agent Activity Wallboard provides a range of views so you can look at your call centre overall performance in different levels of detail. There are over 50 standard reports and we can create custom reports too.
Our call recording functionality combines with natural language analytics making it possible to get faster and more accurate insights to train your agents and make sure they are complying with legislation. We offer multi-site recording stored and accessible through one interface, a fully searchable database, and PCI-DSS level security for your recording.
It’s important for us, especially if a call is dropped, that people can contact us with the minimum of hassle...
If you would like to get more information, request a demo, or start a free trial, please leave some contact details opposite and we will get right back to you.
Alternatively, give us a call: 0808 168 4400
