Predictive Dialler
Faster business growth, risk free technology and robust security.
Three great reasons to choose Hostcomm's Dialler Solution.
Faster business growth, risk free technology and robust security.
Three great reasons to choose Hostcomm's Dialler Solution.
Handle high volume calling with ease. You can control the dialler speed from manual "click to dial" to more advanced progressive or predictive modes.
A complete outbound and blended omni-channel inbound solution from a single supplier, reducing your operational costs and admin overhead.
Your service will be hosted on secure UK based servers, dedicated to you, giving you full control of performance and removing the risk of data leaks through tight security.
We have a range of real time and custom and bespoke campaign reporting options to help you manage your campaigns more effectively.
Accept payments from your customers using our integrated IVR Payment system which will shortly be PCI DSS accredited.
Collect customer information accurately and develop your own user scripts to ensure that your customer has a professional experience.
For a full list of features that we offer please visit our Dialler Feature List
If your company makes outbound calls, you can benefit from a predictive dialler for the most efficient way to call contacts and maximise agent productivity. Our hosted predictive dialler can also dial in ratio and manual 'click to dial' mode if that better suits your objectives.
You can learn more about dialling modes in our eBook, The Truth About Diallers.
The Advanced Agent Activity Wallboard provides a range of views so you can look at the overall performance in different levels of detail. There are also over 50 standard reports and we can create custom reports too.
Learn more about how our Advanced wallboards overview.
If your contact centre handles credit and debit card payments, you have a duty to protect your customers from fraud. Our agent assisted service requires no training and the agent is not exposed in any way to card data or DTMF tones.
With intelligent-agent scripting, you can keep your agents on-topic while they feel knowledgeable and confident.
Here are some of the task automation features available:
Hostcomm has successfully integrated the above CRM systems. If you currently use another vendor we will be happy to investigate it further.
This simple tool lets your agents contact customers at a touch of a button, improving efficiency and reducing errors. And using click to dial from a single call list integrated with your office systems, you avoid duplicate and mismatched data.
By integrating your cloud dialler or contact centre into your business workflows, you increase the effectiveness of your processes. Hostcomm have a number of features that can be built into a complete workflow, such as triggering an email or SMS message when an agent dispositions a call.
Using customer data, such as a phone number or email address, the dialler will "pop" a record with relevant customer information, pulled from your CRM. Your agent then has key information at their fingertips for a more productive conversation.
In addition to screen pops, the dialler can present a script for the agent to use. This ensures customers get any important legal disclaimers and other compliance wording presale. An exceptional resource for agent training, it also gives callers a consistent customer experience.
Sales can be prevented or delayed if the right information isn't collected accurately in the initial sales call. Data capture can be used for initial identity checks or to collect information to goes directly onto your system without the need to re-enter it.
Surveys can also help productivity and efficiency without annoying your customers or losing new business income.
Call recordings are essential for most businesses and can be used for training purposes or to settle disputes, but the process can be difficult to administer.
Using Hostcomm’s Call Recording facility, all your recorded calls are stored on our secure servers. And with our advanced search capabilities, finding the exact call recording you need is easy. Plus, we can hyperlink the call recording to any client record.
When customers need to use their credit or debit payment cards, agents can connect them to a secure payment IVR to complete the transaction. Once completed, agents can reconnect with the customer to finish the call.
The Hostcomm payment IVR fully complies with the Payment Card Industry Data Security Standard (PCI DSS).
Click on the tabs below to learn about more about the features within the Hostcomm Predictive Dialler, that are available to improve your business productivity.
Agent's can:
Call recording is included on all of our services. Here are some of the most important reasons to use our service.
If your agents take payment card information, PCI DSS compliance demands that none of this data is recorded. Our call recording system can automatically remove card data from your call recordings, or pass customers to an automated PCI payment system, helping you stay compliant and within the law.
Our call recording system lets you record calls from multiple locations, reviewing them under a single, centralised interface. This helps your agents who work in different locations, and helps you deal with the complexity of capturing, managing, and auditing your calls.
With a crystal-clear recording of every call made, you’ll gain valuable insight into your customers. You can hear their attitude, their agent experience, and quickly resolve any issues by returning to the calls themselves.
Call recording is the best way to train your agents and develop their skills. It’s also a useful way to spot any bad habits that can be fed back to your teams on a regular basis. You’ll get the information you need to reward your best agents, and save their calls for training others.
Accountability is an essential part of handling your calls. Our call recording system provides you with complete evidence of every call made. You can check calls quickly if disputes or disagreements arise, and always make sure your agents are following your procedures.
Call recording is useless if it’s not easy to search, collate and retrieve them when you need to. While we provide a full call reporting service as part of hosted dialler plans, our call recording interface lets you search for call recordings by a specific agent, or on a specific day - all from any web browser.
Your calls may contain sensitive information or confidential data. We understand how important it is to keep this secure, so your records will be stored within our privately operated infrastructure, behind a robust firewall. Access is only available to you and the people you nominate. Call encryption is also available.
The demands of compliance mean staying secure and keeping data stored for long periods of time. Our call recording system provides you with a dedicated server that isolates your calls from other customers, as well as giving you substantial storage for future data.
With the option for blended calling as well as the ability to schedule Callbacks and inbound call routing you have a contact centre solution that will meet your needs.
Intelligent call routing transforms the customer experience. Going from one which involves waiting on hold or being passed from one department to another, to one in which they get through to the right person, first time.
One of the advanced features of the Hostcomm predictive Dialler, is its ability to handle both outbound and inbound call traffic.
Your customers don’t like waiting in queues. We have an option to allow them to keep their position in the queue and be called back when it is their turn.
Use our dialler calculator to work out the cost of our ideal plan. We offer pay as you go or fully inclusive deals.
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