Web RTC gives you the ability to conduct real-time communication services such as VoIP, video and instant messaging (chat) through a standard web browser, without any additional software.
Business level Web RTC services like Hostcomm’s Communify®, offer all the advanced services you need from a full-featured telephony application. Presence information, data sharing, call control and speech recognition all feature, together with non-real-time communication services such as CRM, file sharing and unified messaging (integrated voicemail, e-mail, SMS and fax). Web RTC provides a consistent user interface and experience across multiple devices and media types.
The benefits of Business Web RTC
Single interface for all communications channels
Businesses use a range of media 'channels' such as Outlook, Skype, VoIP, SMS, file sharing and video. But how many of these can be used on a single interface? Web RTC brings them together with a single ID into one place.
One user ID
Full integration of these channels relies on just one user ID for each agent, eg john.smith. As long as you can remember someone's name, you can reach them with an email, phone call, chat message, conference call, video call and view their line status.
Real-time status
Presence and active phone line status give agents the information they need to avoid wasting time calling someone who can't pick up through unavailability or call engagement. Once used, you'll question how you worked without it.
Work anywhere
All your business tools are in one place, available through a web browser, so you don't need to worry whether the PC you're going to use has the features you need. You can use any device as long as you have your user ID and an internet connection.
Smartphone integration
Web RTC is an ideal partner for Smartphone communications. With HD voice, PBX features, email, chat, video, presence, conferencing, files, line status all available on your smartphone, everything you need is right there.
Online collaboration
From your user interface, you can set up multi-party conference calls or group chats with a few clicks. You can add a whiteboard session, a video call and screen sharing all at the same time without needing to send out log-in instructions to colleagues.
Increased security
With all of your communications tools in one place, it's much easier to impose effective security and monitor user activity. Features including encrypted VoIP, firewall, SSL, email security are all available.
Reduced admin overheads
All Web RTC updates, upgrades and policies can be put in place and completed in a single quick and easy process. And because it's a unified system, every user is updated at the same time, saving time and money.
User engagement
Communify® Web RTC is more immersive and engaging for your staff. With the single interface, everything's in one place and it strips away unnecessary admin and hassle. Your agents will instantly feel more organised, productive and efficient.
For more information on the Communify® Web RTC system and how it can help your business, contact Hostcomm today on 0808 168 4400 or email: [email protected].
