Web RTC or Web Real Time Communications is a communications technology which is now available to all users of the top web browsers (Chrome, Edge, Safari and FireFox). WebRTC enables web users to communicate using their web browser alone, without the need for any other communications applications.
There are several types of communication that can be made available to website visitors using WebRTC as follows:
Unlike many older forms of communication, like email, Web RTC is "peer to peer" technology. This means that communication takes place directly from one browser to another. It is not routed through one or more servers. This make Web RTC much quicker and less prone to latency and outages.
In addition, WebRTC makes use of the latest HTTPS SSL/TLS encryption technology which ensures that data is sent and received securely.
Because WebRTC is much more secure, it can also be used for other types of information transfer. Two of the most useful applications of WebRTC are:
WebRTC is an open-source technology that enables real-time communication of audio, video, and data in web and mobile applications. Here are some common uses:
Learn more about our Remote Visual Assistance Solution with Hostcomm RVX which uses WebRTC.
Also check out Hostcomm's Video Contact Centre solution which also uses WebRTC
Other providers of remote visual assistance and video contact centre:
WebRTC is a new technology that will have a huge impact on how people communicate across the internet. Simply put, WebRTC allows users to use their browser to chat, call or share without the need to buy or install any other applications.
The potential opportunities for business are huge. Not only will it provide the ability to instantly engage with customers directly, through their web browser, but it also has the ability to slash their communications costs.
Hostcomm offer three ways in which your business can benefit from WebRTC: