Your customers will get faster answers, feel more connected to your business and your business will benefit from reduced staffing needs.
Traditional IVRs can only handle one piece of information at a time. This means customers are forced to answer numerous questions in order that the IVR can collect enough information. Our natural language IVR has the intelligence to pick up multiple key phrases in full sentences, fast forwarding your customer to the right agent.
Request a DemoWhile before you could only trust an IVR with the most routine tasks, Hostcomm’s AI IVR can solve much more complex customer issues: answer FAQs, negotiate, and promote your business. With an IVR capable of greater responsibility your agent’s burden is decreased and they are free to focus where a live agent is more valuable.
Our built-in real-time analytics enable your live agents to monitor IVR conversations, get notifications, step in to guide a conversation if necessary, and even, if an agent is busy on the line, type responses for the IVR to speak. Your business benefits from the scale, consistency and reduced costs of IVR with the personal touch of a human agent.
Instead of letting your customers sit waiting on hold to talk to an agent our AI IVR can start to solve the problem. In fact, with our IVR you can start to resolve your customers’ enquiries the moment the IVR picks up a call greatly reducing their wait time, the likelihood they hang up, and improving their positive image of your company.
Nobody enjoys waiting to be told what word to say. Nobody enjoys that helpless feeling when you must wait for the IVR to finish before you get a menu option to start again. Our IVR, like a real-world conversation, allows your customers to interrupt, correct and qualify to get the conversation back on track - Without the need to start again.
Our IVR AI and natural language technology also powers and integrates with our chatbot solution and live agent omnichannel platform, offering a complete and seamlessly connected, scalable virtual and live agent solution. Its modularised setup allows you to choose the channels that best fit your customer profiles but then easily grow and expand as your customers do.
Learn MoreCustomers feel much more comfortable interacting with natural language rather than pressing a button or speaking single words like a caveman. Our IVR takes that to the next level with a built-in small talk engine able to answer fun questions and engage your customers socially.
Your IVR will be handling your customer’s sensitive data and as such needs to be as secure as any other part of your infrastructure. Using dedicated UK servers, Hostcomm applies PCI-DSS level security to its whole network ensuring your data is protected to some of the highest standards in the industry.
Learn MoreOur support and training centre, and all its staff, are based in the UK. We guarantee telephone support at all stages of any enquiry and that you will go straight through to a technical expert. In 2018 our average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes.
If you would like to get more information, or request a demo, please leave some contact details opposite.
