It’s with great pride that Hostcomm are announcing a double success for the team and, in particular, the Hostcomm Hosted Predictive Dialler. After a rigorous selection process, we’ve been nominated for both Reseller Best SME Contact Centre Solution and Reseller Best Enterprise Contact Centre Solution at this year’s Comms National Awards, taking place in London on Thursday 13th October.
This double nomination is a testament to the scalability of the Hosted Predictive Dialler. With a low barrier to entry, as well as advanced features including automation and powerful reporting, it’s a compelling choice for small businesses and enterprises alike.
In the Best SME Contact Centre Solution category, we’re now in a final list of just eight companies. In the Enterprise Contact Centre Solution category, we’re one of just four finalists.
A hosted dialler built for scalability
Comms National describe the awards as ‘recognising integrated reseller solutions that increase customer productivity, improve efficiency, and reduce costs.’ The foundation of our entry was the way in which Hostcomm's Hosted Predictive Dialler addresses the difficulties facing any outbound call centre.
Our solution allows businesses to control the pace of dialling, maximise agent talk-time, monitor abandon rates and meet compliance concerns. All together, they drive a campaign's performance. However, while enabling businesses to do all the things that led to this recognition, it was scalability that helped Hosted Predictive Dialler make the shortlist in both of these competitive categories.
As a hosted service, it’s quick and easy to setup Host Predictive Dialler, even on a small business budget. All the essential expertise, maintenance, and technical management are included, and come directly from our team. By simply adding the number of seats that are required, Hosted Predictive Dialler can scale up or down to meet the demands of even the largest organisations.
As a result, Hosted Predictive Dialler is currently used in both small, focused teams with as little as 5 seats, and large-scale contact centres with over 200 seats. Read our case studies to see how Hosted Predictive Dialler has already helped businesses of all sizes.
We’re delighted to be shortlisted for these two categories. Nick Brown, our Reseller Channel Manager, said “I’m very proud of the entire team for achieving this impressive result. These are two of the most competitive categories and, in a crowded marketplace, it takes something special to stand out. Being shortlisted twice isn’t just the result of a scalable solution that works for SMEs and enterprise’s alike – it’s also thanks to the outstanding service and support that our team deliver every single day.”
Now we look forward to the prestigious awards ceremony on Thursday 13th October.
Can the Hosted Predictive Dialler help you? Find out more about the Hosted Predictive Dialler or call Hostcomm today on 0808 168 4400.
