Connecta cloud dialler New

The cloud dialler for small and medium-sized teams.

Connecta reaches more of your list and keeps you inside UK calling rules. Agents work in a browser, AI is built in and your CRM connects in minutes. Set up the same day.

From £15 per agent a month Same-day setup Nothing to install UK-hosted, UK support
New from Hostcomm. Connecta is our new cloud dialler, built by the team behind our contact centre platform since 2004. It has been through extensive testing and is already in daily use at The Energy Supermarket.

Everything a growing outbound team needs

Every feature is on every plan.

Three dialling modes

Preview, progressive and predictive, set per campaign, plus manual dialling. Predictive pacing stays under the 3% abandoned-call limit.

Precall SMS

Text each lead shortly before calling so they expect you. A built-in A/B split shows whether it lifts your answer rate.

Answering-machine detection

Spots voicemail, phone menus and call screeners. Hang up, or leave your recorded message automatically.

Caller ID rotation

Spread calls across your numbers with a daily limit per number. Numbers flagged for poor reputation are rested automatically.

AI voice agent

Let AI take answered calls, or keep it as a safety net alongside your agents. AI disclosure is recorded per campaign.

Agent Assist and analytics

Help for agents during calls, AI call summaries, and interaction analytics across your campaigns.

Supervisor tools

A live board of every agent and campaign, wallboards, and listen, whisper and barge on live calls.

Inbound calls

Route your numbers to agents or to an AI agent, with the right script for known and unknown callers.

Practice and test numbers

New agents can practise and test calls safely before they go live on a real list.

UK calling rules, applied for you

Connecta is built for UK call centres. These controls are on from day one.

  • Predictive campaigns held under the 3% abandoned-call limit
  • Your recorded message played within two seconds on abandoned calls
  • 72-hour hold after an abandoned call
  • No more than 3 calls a day or 7 a week to the same number
  • Calling hours per campaign or for your whole organisation
  • TPS and CTPS screening applied by Hostcomm on your account
  • Do-not-call outcomes respected across every campaign
  • Audit log of settings changes, monitoring and abandoned calls

These controls help you comply but aren't legal advice. Caller ID, recording notices and your own consent records remain your responsibility.

Connects to your CRM

Your agent sees the caller's CRM record, and call outcomes are written back. Qualified leads can be pushed into Zoho CRM with notes, an AI summary and the recording.

HubSpotPipedriveZoho CRMFLG360Salesforce (coming soon)

Using something else? Connecta is quick for our team to integrate with other systems. Tell us what you use.

Connecta or ContactPro?

Connecta suits small and medium-sized teams that want to start quickly. For large or highly customised contact centres on their own dedicated server, there's ContactPro.

Questions

Anything else, ask the team.

How quickly can we start?
Connecta is set up the same day. Agents log in through a browser with a headset; there's nothing to install.
Is Connecta a new product?
Yes. It has been through extensive testing and The Energy Supermarket uses it every day. It's built and supported by the same UK team behind our contact centre platform since 2004.
How much does it cost?
£20 per agent a month for 1 to 20 agents, £17 for 21 to 50 and £15 for 51 to 100, plus calls at £0.01 a minute to UK landlines and £0.03 to UK mobiles. Or from £65 per agent a month all-inclusive with UK calls, depending on your mix of mobile and landline calls. Prices exclude VAT. See pricing.
Does it handle inbound calls?
Yes. Route your numbers to a group of agents or to an AI agent.
Can AI take calls?
Yes. Each campaign can send answered calls to an AI voice agent, use AI as a safety net alongside your agents, or keep AI off.
Which CRMs does it work with?
HubSpot, Pipedrive, Zoho CRM and FLG360 today, with Salesforce coming soon. Our team can connect other systems.

See Connecta on your own list.

Book twenty minutes with the team and we'll show you Connecta working the way your campaigns do.

What our clients say:

Shelter homeless charity premises in London
"Hostcomm has been so helpful and its team listened to our needs right from the start. Setting up Hosted Predictive Dialler has been a hassle-free and stress-free experience, free from software or licenses, easy to use and simple."
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Paul Butland
Shelter (Homeless charity)
Ongo housing image of HQ
"Hostcomm remote visual assistance has reduced time to fix issues and reduced call outs for initial assessments. Overall, it has reduced costs to the business and help to reduce the amount of time our vehicles are on the road therefore reducing our carbon footprint."‍
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Daniel Hart
Social Housing maintenance manager (Property Services)
An image of A James Frew van being loaded by a maintenance engineer
"RVX is predominantly used for initial assessments of maintenance issues and to expedite resolution of customer queries. We anticipate saving approximately £50,000 in the first year, with expectations of reaching £100,000 in savings as our team fully embraces RVX.”
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Gordon Mac
Operations Manager (Property services)
inspired outsourcing press image
"When you speak to Hostcomm - they identify the issue properly. It’s reassuring to know that my problem is important to them. They'll immediately speak to a data centre, whatever's necessary - to get an answer on the same call. They take ownership. We receive first class support from both the technical team and sales."
Richard Ryan
Call Centre Manager
windmills with Utility aid logo
“The software saves our customers money and since we started using it, I would estimate we have saved a combined £70,000. We use the software to help our customers identify opportunities to reduce their energy consumption and solve metering issues.”
Ruaire Glackin
Head of Net Zero and Energy Management
two engineers installing a domestic heating system form Clever Energy
“Hostcomm’s OnSight service allows us replace around 100 site visits each month with a remote visual survey, each visit costs us around $150 so we are saving around $200,000 each year”
Daniel Atkins
Survey Team (Energy system installations)