Elevating Outsourced Services with Advanced Contact Center Solutions
Low cost cloud contact centre
Hostcomm's cloud predictive dialler and inbound. call handling system delivers a complete contact centre solution, combining powerful predictive dialling capabilities with full PBX functionality and intelligent multi-mode inbound call management. Our statistical algorithms optimise high-volume calling operations for maximum efficiency.
Key Benefits for Professional Outsourcing
Agent Productivity Enhancement
- Up to 50 minutes of talk time per hour through intelligent call filtering
- Automated handling of unproductive numbers (busy, no answer, invalid)
- Streamlined callback scheduling and call dispositioning
- Improved team morale through reduced administrative burden
Customised Client Reporting
- Extensive standard reporting suite
- Custom-designed wallboards for real-time monitoring
- Client-specific reporting dashboards
- Automated campaign progress tracking
Enterprise Technology Stack
- Cloud-based contact centre platform
- PCI DSS-compliant payment processing
- Video-enabled customer interactions
- Interactive Voice Response (IVR) payment systems
- AI-powered call analytics
- Intelligent virtual agents
Customer Experience Excellence
- Automated follow-up workflows
- Intelligent call scheduling
- Smart dispositioning
- Customisable SMS feedback integration
- Quality service delivery automation
Data Management Optimisation
- Advanced duplicate detection
- Accelerated data penetration rates
- Detailed penetration analytics
- Cost-effective data utilisation
Flexible Integration Options
- Custom development capabilities
- Powerful add-on applications
- Intelligent scripting automation
- Seamless CRM integration (Salesforce, Microsoft Dynamics, Bright Office, Zoho)
- Automated workflow management
Compliance Assurance
- Built-in OfCOM compliance features
- Secure, redundant infrastructure
- PCI compliance standards
- Comprehensive audit support
Success Stories
Cabot Finance - Water Industry Collections"Hostcomm's team delivers quick, simple customisation. Their support enabled immediate proficiency with the dialler, and its speed set it apart from competitors."
Inspired Outsourcing - Business Process Support
Inspired Outsourcing transformed their operations with our solution, achieving:
- Enhanced service reliability
- Precise dialer pace control
- Improved data management
- Streamlined reporting
- Brand-consistent interface
- Customised scripting capabilities
Our platform combines cutting-edge technology with exceptional support to help outsourcing providers deliver superior service while maintaining operational efficiency and compliance standards.
