Insurance companies need both effective outbound communications to manage sales campaigns, as well as efficient inbound services to deal with customer claims. Hostcomm Hosted Predictive Dialler technology can help you manage both simultaneously while providing an exceptional customer experience.
We recognise that the financial services industry must abide by regulations set by the Financial Services Authority, in addition to the normal Ofcom rules. The Hostcomm Predictive Dialler has the technology to comply with both for complete peace of mind.
Hostcomm's Hosted Predictive Dialler works to improve agent productivity by as much as 300%. It filters out 'engaged' tones and answerphone messages, and features a Click To Dial function to eliminate dialling errors.
The system also has the ability to add features such as Intelligent Scripting as and when you need them. And because the Dialler offers an inbound Contact Centre service, agents can deal with incoming customer claims through multiple channels.
The Hostcomm Dialler uses its application programming interface (API) to integrate seamlessly with Salesforce, Microsoft Dynamics, BrightOffice, Zoho, Vtiger and other CRM systems. So your agents continue to work with a CRM system they already know.
The Workflow Automation feature allows you to automate time-consuming agent tasks from dialling and recording calls to sending follow-up material. Errors are reduced and your agent productivity and efficiency increases.
Our technology can help you manage high volumes of sales calls and targeted campaigns easily. Real-time monitoring features provide a clear insight into the effectiveness of your campaigns, including agent performance, campaign targets, and data penetration.
Through reporting, you can identify areas to improve your campaign's performance. Reports can be emailed or made available to view in real-time on any browser, giving you access to your campaign's data, wherever you are.
Hostcomm’s premier hosted telephony system lets you take your business communications and productivity to a higher level. When you use hosted telephony in conjunction with a Hostcomm dialler, both you and your customers benefit.
Agent effectiveness and productivity are increased by the integration of your CRM system with the Predictive Dialler. While your customers will value the single point of service for support, and billing and phone standardisation, giving them a better experience.
Unlike many other industry sectors, financial services are heavily regulated by the FSA. That can make a loan provider appear uncompetitive due to the numerous rules and directives it needs to follow.
By integrating your CRM with Hostcomm’s hosted outbound call centre and predictive dialler, you can now automate much of your agents' workflow. Many repetitive agent admin tasks can also be handled by the system, all within FSA rules.
System integration will increase agent productivity and efficiency by handling customer interactions from start to finish. This can reduce or eradicate errors, and ensure that the cost of delivering your service is reduced.
The example below relates to the sale of a loan product, however this process could be easily adapted to any financial services product.
Modern business processes are becoming increasingly complex. But with results needed in shorter intervals, many companies are working on integrated workflow management platforms to automate their business processes.
Workflow automation operates in several ways that help loan companies complete faster, from first enquiry to loan approval. It eliminates many manual steps, reducing cycle time and providing the fast and effective exchange of information you need while cutting down on agent paperwork.
Not only that, but it distributes work according to business rules. Ensuring predictable handling of tasks with a smooth flow of information throughout the organisation, it offers greater consistency of your own business processes.
It supplies performance metrics for continuous improvement and makes status tracking easy, helping you to actively monitor deadlines and permit exception handling when required. Finally, automation integrates and synchronises with cross-application processes to drive business applications.
