What Is A Payment IVR?

Payment IVR

One of the tasks that many customers require of a contact centres is the ability to be able to make payments. This could be, for example, where the a person receives a call from an agent offering a product and the recipient decides that they want to purchase it. Another scenario may be that a customer engages with the contact centre to pay an invoice or set up a service upgrade.

In either case they will almost always want to pay for the service there and then.  If they can’t do this, either, you lose the sale completely in the case of a new enquiry or frustrate an existing client, making them more likely to want to find a different supplier.