Hostcomm Virtual Agent Services

We create virtual agents that enable the full power of Google AI voice technology and your contact centre software over telephony.

A virtual agent enables you to automate your contact centre customer engagement through rich voice conversational experiences.

Your employees can spend more time on key interactions, you can engage customers 24/7 and reduce customer service costs.

Our Solution

Hostcomm’s gateway ensures all your virtual agent conversations are processed by Google Contact Centre AI with imperceptible latency, no matter what voice channel they come from. Our integrations with your voice engagement solution enables your virtual agent to access all the functionality of a live agent.

Key Expertise

Hostcomm Gateway

Hostcomm Gateway

Our gateway directly connects your telephony channel to Google Cloud, processing dialogue as words are spoken to make possible seamless human like conversations.

Google Contact Centre AI

Google Contact Centre AI

Consisting of Google Speech-to-Text, Text-to-Speech and DialogFlow for processing intent, Google Contact Centre AI is the most widely used solution for creating realistic AI conversations.

Contact Centre Integrations

Contact Centre Integrations

Database, webhooks, call recording, analytics, SMS, email, and live agent handover are just a few of the features we have enabled to make sure virtual agent can become a true part of your customer service team.

Faster Time-to-Market

Faster Time-to-Market

Hostcomm’s background is in hosted communications software and infrastructure. You can choose a complete solution of contact centre software, gateway and integrations or we can customize for your contact centre solution.

UK Team

UK Team

Our development, support and training teams are all staffed with Hostcomm full-time employees, based in the UK.

Telephone Support

Telephone Support

We guarantee unlimited telephone support at all stages of any enquiry and that you will go straight through to a technical expert.

Integrate Anywhere

Integrate Anywhere

We can integrate bots with any channel and your office software systems, ensuring you have synced, unsiloed data and omnichannel customer journey context.

Start Providing Better Customer Engagement Today

If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you. 

Alternatively, give us a call: 0808 168 4400

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials