It is incredibly simple to use with no app download necessary for your customers. It integrates with leading contact centre solutions and comes with UK-based unlimited telephone support.
Our software enables your customers and field service agents to visually show their problems in real-time to your contact centre agents. The customer’s smartphone is streamed to your agent’s desktop from where they can zoom in, capture details and provide AR onscreen pointers.
Put a stop to frustrating customer service calls that result in avoidable call outs. With Remote Visual Assistance, take advantage of an extra layer of communication and maximise your customer satisfaction.
Remote work allows inspectors, field techs, and other employees to stay safe by avoiding contact with customers and dangerous worksites.
Enable technicians in the field to contact an expert back in the office, get guidance and resolve issues faster, first time.
Proven to enhance KPIs and provide an interesting and fun way for your contact centre agents to do their job better.
More accurately assess issues, cut petrol, vehicle costs and journey times, enabling inspectors and field techs to serve more customers.
Customers love having their problems resolved faster and avoiding the inconvenience of having to wait at home for technicians to come.
Get visual product and customer interaction data to add to your voice and text data and get even greater insight into your customer service.
Video assistance has been proven to improve FCR times, lower average handle times and decrease escalation rates.
Use video recordings of complex technical issues from the field to improve agent skills.
