Support AR

Use video and AR to visually assist customers and fix issues remotely.

Our software will increase your contact centre's first call resolution, improve NPS, and reduce the need to visit customers.

It is incredibly simple to use with no app download necessary for your customers. It integrates with leading contact centre solutions and comes with UK-based unlimited telephone support.

Key Features

Delight Your Customers

Our software enables your customers and field service agents to visually show their problems in real-time to your contact centre agents. The customer’s smartphone is streamed to your agent’s desktop from where they can zoom in, capture details and provide AR onscreen pointers.

A Way To Walk Your Customer Through An Issue Without You Having To Be There.

Put a stop to frustrating customer service calls that result in avoidable call outs. With Remote Visual Assistance, take advantage of an extra layer of communication and maximise your customer satisfaction.

Our Remote Visual Assistance Solution Is Trusted By:

Benefits For Your Business

Improve Safety

Remote work allows inspectors, field techs, and other employees to stay safe by avoiding contact with customers and dangerous worksites.

Empower Field Service

Enable technicians in the field to contact an expert back in the office, get guidance and resolve issues faster, first time.

Motivate Employees

Proven to enhance KPIs and provide an interesting and fun way for your contact centre agents to do their job better.

Reduce Field Service Costs

More accurately assess issues, cut petrol, vehicle costs and journey times, enabling inspectors and field techs to serve more customers.

Enhance CX, Customer Satisfaction

Customers love having their problems resolved faster and avoiding the inconvenience of having to wait at home for technicians to come.

Additional Analytical Data

Get visual product and customer interaction data to add to your voice and text data and get even greater insight into your customer service.

Contact Centre Efficiency

Video assistance has been proven to improve FCR times, lower average handle times and decrease escalation rates.

Strengthen Agent Knowledge

Use video recordings of complex technical issues from the field to improve agent skills.

Rated Excellent by Our Customers!

Trusted by

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials