Remote Visual Assistance Features

Support customers better using Remote Visual Inspection Support Features

From Image Recognition to Integrations through to management and security, get the most out of your solution with these invaluable tools.

Remote Visual Assistance

SMS, WhatsApp or Email

SMS, WhatsApp or Email

Choose how you invite your guest users. All of this can be configured based on your workspace domain.

No Download Needed

No Download Needed

Supports all major mobile browsers so your guest users don't have to install an app.

1:1 or Group Calls

1:1 or Group Calls

Add your team or supervisor to the call to assist or as a Silent observer.

Optical Character Recognition

Optical Character Recognition

Extract Text and Numbers from images. Eg. VIN number, Barcode, Model Number, etc.

Silent Observer

Silent Observer

Allow a Trainee or Supervisor to join the same call as a silent observer.

Bandwidth Optimized Video

Bandwidth Optimized Video

Adjust bandwidth utilization based on the connection strength and fall back to voice only.

Live Pointer

Live Pointer

Point and annotate to help the guest user over live video, image or screen share.

Markup and Live editing

Markup and Live editing

Live pointer on live video to navigate the end-user

Web and Mobile Screen Share

Web and Mobile Screen Share

Share screen from mobile and web devices. Markup and annotate on shared view.

Remote Flash Light

Remote Flash Light

Agents can remotely turn ON and OFF mobile users flash-light.

Remote Zoom

Remote Zoom

Remotely zoom and to view finite details.

Capture and Save Image

Capture and Save Image

Capture and save images from live stream or screen share.

Integrations

CRM Integrations

CRM Integrations

Personalize the customer experience and drive agent productivity by integrating prebuilt and open API connections.

Restful APIs

Restful APIs

Get the flexibility to integrate with any system to support any workflow with our powerful APIs.

Click-to-Call

Click-to-Call

Experience one-click calling from within your CRM interface. Avoid the need to copy-paste phone numbers or email addresses.

Custom Data Storage Endpoints

Custom Data Storage Endpoints

Store your data on Secured servers, or use your own data providers like AWS, Azure, or On-Premise.

Administration and Management

Surveys

Surveys

Get access to Net Promoter® Score (NPS) surveys, Customer Effort Scores, general satisfaction ratings, and more.

Video Call Recording

Video Call Recording

Record all calls to gain insight into agent performance and the customer experience, improve agent coaching.

Supervisor Tools

Supervisor Tools

Call recordings, monitor, reporting and dashboards, all help lead the way to full workforce optimization.

Reporting & Analytics

Reporting & Analytics

Get the information you need on agent performance and the customer experience with the most important and targeted predefined reports.

Devices Supported

PC and Mac

PC and Mac

Browser on PC and Mac. No App download required.

Android Phones

Android Phones

Browser and Optional App download available for Android Devices to join or start a video call.

iPhone and iPads

iPhone and iPads

Browser and Optional App download available for iOS Devices to join or start a video call.

Smart Glass

Smart Glass

Connect a video session using smart glass of your choice (Realwear, Vuzix, Epson, ODG).

Enable Your Agents to See Customer Problems Up Close And End Frustrating Voice Explanations Now

If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you. 

Alternatively, give us a call: 0808 168 4400

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials