Choose how you invite your guest users. All of this can be configured based on your workspace domain.
Supports all major mobile browsers so your guest users don't have to install an app.
Capture and save images from live stream or screen share.
Point and annotate to help the guest user over live video, image or screen share.
Live pointer on live video to navigate the end-user
Agents can remotely turn ON and OFF mobile users flash-light.
Share screen from mobile and web devices. Markup and annotate on shared view.
Measure distances via the remote mobile device.
Remotely zoom and to view finite details.
Extract Text and Numbers from images. Eg. VIN number, Barcode, Model Number, etc.
An In-session checklist based on Typeform which guides the host through a series of tasks.
Chat and securely share files between host and remote with the in-session chat widget.
Adjust bandwidth utilization based on the connection strength and fall back to voice only.
Allow a Trainee or Supervisor to join the same call as a silent observer.
Personalize the customer experience and drive agent productivity by integrating prebuilt and open API connections.
Get the flexibility to integrate with any system to support any workflow with our powerful APIs.
Experience one-click calling from within your CRM interface. Avoid the need to copy-paste phone numbers or email addresses.
Store your data on Secured servers, or use your own data providers like AWS, Azure, or On-Premise.
Get access to Net Promoter® Score (NPS) surveys, Customer Effort Scores, general satisfaction ratings, and more.
Record all calls to gain insight into agent performance and the customer experience, improve agent coaching.
Call recordings, monitor, reporting and dashboards, all help lead the way to full workforce optimization.
Get the information you need on agent performance and the customer experience with the most important and targeted predefined reports.
Browser on PC and Mac. No App download required.
Browser and Optional App download available for Android Devices to join or start a video call.
Browser and Optional App download available for iOS Devices to join or start a video call.
Connect a video session using smart glass of your choice (Realwear, Vuzix, Epson, ODG).
If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you.
Alternatively, give us a call: 0808 168 4400
