Remote Visual Assistance Features

Support customers better using Remote Visual Inspection Support Features

From Image Recognition to Integrations through to management and security, get the most out of your solution with these invaluable tools.

Key Features

Remote Visual Assistance

SMS & Email Invites

SMS & Email Invites

Choose how you invite your guest users. All of this can be configured based on your workspace domain.

No Mobile App Needed

No Mobile App Needed

Supports all major mobile browsers so your guest users don't have to install an app.

Capture and Save Images

Capture and Save Images

Capture and save images from live stream or screen share.

Live Pointer

Live Pointer

Point and annotate to help the guest user over live video, image or screen share.

Markup and Live editing

Markup and Live editing

Live pointer on live video to navigate the end-user

Remote Flash Light

Remote Flash Light

Agents can remotely turn ON and OFF mobile users flash-light.

Web and Mobile Screen Share

Web and Mobile Screen Share

Share screen from mobile and web devices. Markup and annotate on shared view.

AR Measure Tool

AR Measure Tool

Measure distances via the remote mobile device.

Remote Zoom

Remote Zoom

Remotely zoom and to view finite details.

Optical Character Recognition

Optical Character Recognition

Extract Text and Numbers from images. Eg. VIN number, Barcode, Model Number, etc.

Checklist for Host Guidance

Checklist for Host Guidance

An In-session checklist based on Typeform which guides the host through a series of tasks.

Chat and share files

Chat and share files

Chat and securely share files between host and remote with the in-session chat widget.

Bandwidth Optimized Video

Bandwidth Optimized Video

Adjust bandwidth utilization based on the connection strength and fall back to voice only.

Silent Observer

Silent Observer

Allow a Trainee or Supervisor to join the same call as a silent observer.

Integrations

CRM Integrations

CRM Integrations

Personalize the customer experience and drive agent productivity by integrating prebuilt and open API connections.

Restful APIs

Restful APIs

Get the flexibility to integrate with any system to support any workflow with our powerful APIs.

Click-to-Call

Click-to-Call

Experience one-click calling from within your CRM interface. Avoid the need to copy-paste phone numbers or email addresses.

Custom Data Storage Endpoints

Custom Data Storage Endpoints

Store your data on Secured servers, or use your own data providers like AWS, Azure, or On-Premise.

Administration and Management

Surveys

Surveys

Get access to Net Promoter® Score (NPS) surveys, Customer Effort Scores, general satisfaction ratings, and more.

Video Call Recording

Video Call Recording

Record all calls to gain insight into agent performance and the customer experience, improve agent coaching.

Supervisor Tools

Supervisor Tools

Call recordings, monitor, reporting and dashboards, all help lead the way to full workforce optimization.

Reporting & Analytics

Reporting & Analytics

Get the information you need on agent performance and the customer experience with the most important and targeted predefined reports.

Devices Supported

PC and Mac

PC and Mac

Browser on PC and Mac. No App download required.

Android Phones

Android Phones

Browser and Optional App download available for Android Devices to join or start a video call.

iPhone and iPads

iPhone and iPads

Browser and Optional App download available for iOS Devices to join or start a video call.

Smart Glass

Smart Glass

Connect a video session using smart glass of your choice (Realwear, Vuzix, Epson, ODG).

Enable Your Agents to See Customer Problems Up Close And End Frustrating Voice Explanations Now

If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you.

Alternatively, give us a call: 0808 168 4400

Trusted by

The Car Buying Group Logo 2 Case Study Beer 2 Case Study EE logo white2 Case Study David lloyd white Case Study Kantar white Case Study Hmrc white Case Study Lb redbridge white Case Study Peabody White Case Study Scottishpower white 150px Case Study Shelter 2024 Case Study