Interaction Analytics

Get AI-driven real time feedback on the meaning in your customer conversations

Interaction Analytics automate the process of finding insight from text and voice conversations with your company.

They enable every conversation with your brand to be analysed, unlocking invaluable, hidden business intelligence and customer satisfaction information.

Features

Management

Single application able to process across all channels.

Single application able to process across all channels.

Dashboard for real time view of all live interactions.

Dashboard for real time view of all live interactions.

Alerting to key events via dashboard, messaging, SMS, CRM.

Alerting to key events via dashboard, messaging, SMS, CRM.

Historical data set modelling and scoring for metrics indicators.

Historical data set modelling and scoring for metrics indicators.

Filtering for historical, campaign, sales team, agent and lead ID.

Filtering for historical, campaign, sales team, agent and lead ID.

PCI DSS breach detection and automatic redaction.

PCI DSS breach detection and automatic redaction.

Automatic workflow and web hook event triggering.

Automatic workflow and web hook event triggering.

Integration with any system via API and web hooks.

Integration with any system via API and web hooks.

Natural Language Processing

Speech Recognition

Speech Recognition

Speech Analytics

Speech Analytics

Text Analytics

Text Analytics

Channel Integrations

Telephone conversations and Voicemails

Telephone conversations and Voicemails

AI Virtual assistant & Chat Bot Sessions

AI Virtual assistant & Chat Bot Sessions

Website, Social and Internal Messaging Systems

Website, Social and Internal Messaging Systems

Social Media and Website Feedback Posts

Social Media and Website Feedback Posts

Metrics and Indicators

Sentiment

Sentiment

Compliance

Compliance

Sale Performance

Sale Performance

Churn

Churn

Customer Satisfaction

Customer Satisfaction

Employee Engagement

Employee Engagement

Retention

Retention

Keywords

Keywords

Start Unlocking All Your Customer Feedback Insight

If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you. 

Alternatively, give us a call: 0808 168 4400

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials