Hosted Predictive Dialler

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Integrating your CRM system will benefit your business

Hostcomm has successfully integrated the above CRM systems. If you currently use another vendor we will be happy to investigate it further. 

This simple tool lets your agents contact customers at a touch of a button, improving efficiency and reducing errors. And using click to dial from a single call list integrated with your office systems, you avoid duplicate and mismatched data.

By integrating your cloud dialler or contact centre into your business workflows, you increase the effectiveness of your processes. Hostcomm have a number of features that can be built into a complete workflow, such as triggering an email or SMS message when an agent dispositions a call.

Using customer data, such as a phone number or email address, the dialler will "pop" a record with relevant customer information, pulled from your CRM. Your agent then has key information at their fingertips for a more productive conversation.

In addition to screen pops, the dialler can present a script for the agent to use. This ensures customers get any important legal disclaimers and other compliance wording presale. An exceptional resource for agent training, it also gives callers a consistent customer experience.

Sales can be prevented or delayed if the right information isn't collected accurately in the initial sales call. Data capture can be used for initial identity checks or to collect information to goes directly onto your system without the need to re-enter it.

Surveys can also help productivity and efficiency without annoying your customers or losing new business income.

Call recordings are essential for most businesses and can be used for training purposes or to settle disputes, but the process can be difficult to administer. 

Using Hostcomm’s Call Recording facility, all your recorded calls are stored on our secure servers. And with our advanced search capabilities, finding the exact call recording you need is easy. Plus, we can hyperlink the call recording to any client record.

When customers need to use their credit or debit payment cards, agents can connect them to a secure payment IVR to complete the transaction. Once completed, agents can reconnect with the customer to finish the call.

The Hostcomm payment IVR fully complies with the Payment Card Industry Data Security Standard (PCI DSS). 

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