Hostcomm is proud to have worked closely with VICIdial® for over 10 years. Our relationship with VICIdial® has been a key element in the distinctive contact centre solution that, today, Hostcomm is able to offer clients that use our Hosted Predictive Dialler and Hosted Contact Centre services.
If you are interested in the VICIdial® solution offered by Hostcomm, you have several options available:
Tell us about your business communications needs and we can recommend the best solution.
0808 168 4400
[email protected]Read a Case Study on how the Hostcomm Vicidial dialler has been a big part of improving productivity for a major business process outsourcers.
We have taken the standard VICIdial® interface to a new level.
We have a suite of real-time wallboards to keep you and your team up to date on your campaign performance.
This allows your agents to take card payments while maintaining the call with the customer.
We currently in the process of obtaining full PCI DSS compliance for our payment services, in order to provide your customers with full security.
In additional to real-time monitoring we offer a range of custom reports which will help you improve your productivity.
Set up and run an SMS campaign to follow up on a call. Choose your SMS provider and we will set up your campaign, as well as monitoring and reporting.
Add this plug-in on to your website and you can connect your contact centre directly with website visitors. They will be able to contact you by phone, web chat or video.
You can rebrand your interface. Add a logo or your choice of colours to make it your own.
We can integrate your Dialler to the CRM in order to make your dialler even more powerful and will allow you to "click to dial" from your customer records.
The result of this is that the VICIdial® server becomes a customised solution for our clients. And even with the added benefits of Hostcomm support and customisation, the costs are far lower than an on-premise solution.
Here is a full feature list for our Contact Centre solution.
Disclaimer
VICIdial® is a registered trademark of the VICIdial Group. Hostcomm Limited is not associated with the VICIdial Group.
