Hostcomm Chatbot Services

We create chatbots customised to your exact business requirements that never compromise on data security.

A bot enables you to automate your customer engagement through rich voice and text conversational experiences.

Your employees can spend more time on key interactions, you can engage customers 24/7 and reduce customer service costs.

Hostcomm Chatbot Services Overview

Dialogflow Expertise

Dialogflow Expertise

Dialogflow incorporates Google's machine learning expertise, is built on Google infrastructure and is optimised for the 400M+ Google Digital Assistants.

Data Security

Data Security

Better protect your customer data with dedicated UK-based servers inside our PCI-DSS certified network.

Customer Engagement Experience

Customer Engagement Experience

More than 15 years in hosted contact centre solutions means we know how to create customer service and sales conversations that really work.

On-premise

On-premise

If you need especially high levels of security or control, our team can deliver a solution that runs entirely on-premise, without the cloud.

Telephone Voicebot

Telephone Voicebot

Our AI based Voicebots can handle telephone enquiries tirelessly using natural language 24 hours a day.

UK Team

UK Team

Our development, support and training teams are all staffed with Hostcomm full-time employees, based in the UK.

Telephone Support

Telephone Support

We guarantee unlimited telephone support at all stages of any enquiry and that you will go straight through to a technical expert.

Integrate Anywhere

Integrate Anywhere

We can integrate bots with any channel and your office software systems, ensuring you have synced, unsiloed data and omnichannel customer journey context.

Dialogflow Expertise

Dialogflow has become one of the world’s most widely used platforms to build text and voice-based AI chatbots. It incorporates Google's machine learning expertise and Google Cloud Speech-to-Text. It runs on Google Cloud Platform, letting you scale to hundreds of millions of users. And, it is optimised for Google Assistant which is already present on 400M+ Google Assistant devices.

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Telephone and Voicebot

We have invested heavily in enabling chatbot technology across voice, not just your website live chat or messaging apps but also over the telephone line. Our solution can act as an inbound or outbound agent making and taking phone calls, and integrate into your dialler software.

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UK-Based Data Security

Your chatbot will be handling your customer’s sensitive data and as such needs to be as secure as any other part of your infrastructure. Using dedicated UK servers, Hostcomm has PCI-DSS certified security for its whole network ensuring your data is protected to some of the highest standards in the industry.

Integration Expertise

We can develop your bot from scratch and integrate it with pretty much anything including social media sites, payment systems, databases, phone systems, CRM, and chat services.

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Hosted Customer Engagement Software Experience

Hostcomm has more than 15 years’ experience providing hosted contact centre solutions to businesses worldwide. This experience has taught us how to create customer service and sales conversations that really work. In addition, how to seamlessly integrate your bot with your other customer engagement channels, and overall strategy, to create better customer journeys.

UK Team

Our development team, support and training centre are all based in the UK. We guarantee telephone support at all stages of any enquiry and that you will go straight through to a technical expert. In 2019 our average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes.

On-Premise Option

Need especially high levels of security or control? Our team’s knowledge of the chatbot technology landscape meant that we were quickly able to develop our customer a solution that ran entirely on-premise without the cloud.

Real-Life, Natural Language Conversations

Your customers want to have natural conversations. At Hostcomm, we create chatbots that understand natural language enabling your customers to initiate conversations, ask questions in their own style, and get a more personalised response, faster.

Start Providing Better Customer Engagement Today

If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you. 

Alternatively, give us a call: 0808 168 4400

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials