Hostcomm Chatbot Services

We create chatbots customised to your exact business requirements that never compromise on data security.

A bot enables you to automate your customer engagement through rich voice and text conversational experiences.

Your employees can spend more time on key interactions, you can engage customers 24/7 and reduce customer service costs.

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Why Get A Chatbot!

Boost Business Productivity

Boost Business Productivity

Automate up to 80% of tasks, freeing your employees to spend their time on higher value tasks and your business to do more with less.

Better Product Experiences

Better Product Experiences

Create new ways to interact with your products online. A virtual assistant can be requested to change a shoe colour or carry out an interactive onboarding.

Reduce Waiting Times

Reduce Waiting Times

A bot can handle unlimited number of conversations simultaneously reducing customer service queues and ensuring potential sales don’t go elsewhere.

More Personalised Services

More Personalised Services

Meeting every customer request with a personalized response will bring you more sales and likes. A bot can spend that time with each customer without draining employee resources.

Multi-skilled Performer

Multi-skilled Performer

A bot can help with sales, lead generation, and act as an interface, hostess, psychologist, helper and information gatherer.

Provide Multi-Channel Presence

Provide Multi-Channel Presence

Connect with users wherever they prefer: your website, mobile app, the Google Assistant, Amazon Alexa, Facebook Messenger, and other popular platforms.

Internal Productivity

Internal Productivity

Not just for engaging with customers, a bot can enable your employees have conversational interaction with your internal business systems.

Perform Any Task

Perform Any Task

Provide account details, package management, quote wizard, take payments, book rooms, locate a store, send reminders and much, much more.

Hostcomm Expertise

Real-Life, Natural Language Conversations

Your customers want to have natural conversations. At Hostcomm, we create chatbots that understand natural language enabling your customers to initiate conversations, ask questions in their own style, and get a more personalised response, faster.

Key Expertise

Dialogflow Expertise

Dialogflow Expertise

Dialogflow incorporates Google's machine learning expertise, is built on Google infrastructure and is optimised for the 400M+ Google Digital Assistants.

Data Security

Data Security

Better protect your customer data with dedicated UK-based servers inside our PCI-DSS certified network.

Customer Engagement Experience

Customer Engagement Experience

More than 15 years in hosted contact centre solutions means we know how to create customer service and sales conversations that really work.

Telephone Voicebot

Telephone Voicebot

Our AI based Voicebots can handle telephone enquiries tirelessly using natural language 24 hours a day.

On-premise

On-premise

If you need especially high levels of security or control, our team can deliver a solution that runs entirely on-premise, without the cloud.

UK Team

UK Team

Our development, support and training teams are all staffed with Hostcomm full-time employees, based in the UK.

Telephone Support

Telephone Support

We guarantee unlimited telephone support at all stages of any enquiry and that you will go straight through to a technical expert.

Integrate Anywhere

Integrate Anywhere

We can integrate bots with any channel and your office software systems, ensuring you have synced, unsiloed data and omnichannel customer journey context.

Product Portfolio

Outbound Agent Solution

This chatbot solution enabled our clients to use it as a telemarketing agent. They had a number of outbound campaigns where the telephone was still the best way of reaching out. We integrated it with their hosted dialler software and our live agent handover solution.

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Technologies

Messenger Bots

Messenger Bots

Voice Bots

Voice Bots

Web Bots

Web Bots

NLP

NLP

Start Providing Better Customer Engagement Today

If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you. 

Alternatively, give us a call: 0808 168 4400

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials