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Hostcomm We Build Chatbots
Reduce Costs and Improve productivity with our advanced chatbot designs

We Build Chatbots

Why Create a Chatbot

Chatbots are a technology that will transform your ability to communicate with and service your customers.

A chatbot can engage with your customers at a fraction of the cost of a human agent. They can:

  • Answer support queries during unsociably hours.
  • Respond accurately to all your often repeated questions.
  • Interact with a customer immediately, reducing time waiting in the queue
  • Can gather information to speed up the process

Talk to Our Sales Team

Tell us about your business communications needs and we can recommend the best solution.

0808 168 4400
sales@hostcomm.co.uk

Benefits of a Chatbot

There are many benefits to adding chatbot technology to your sales and servicing.

  • Save money on your customer services bill. A chatbot can pick up as much as 85% of our routine repetitive queries. The chatbot can point to resources that can potentially answer the query and avoid the need to contact an agent. This will save the user time and prevent your valuable human resources needing to deal with routine queries.

    Research suggests that the costs of a chatbot interaction are far lower than their human counterpart:
    • Agent: £25 to £35 per interaction   
    •  Text chat £6 to £8 per session
    •  Chatbot: £0.40 to £0.45 per interaction 
    • 24 hours a day, 7 days a week servicing. Your chatbot can be there all day everyday. It is also ideal for out of hours cover and quiet periods, where your agents are under-employed.
    • Integrate your chatbot with your contact centre.  The user can choose to continue the conversation with a person, either through a call or a chat.
    • Manage peak flows of chat volumes. As the first engagement with clients, the chatbot can find out what the user needs and direct the enquiry to the best agent to resolve the problem.
    • The chatbot can automate the completion of tasks such as taking online payments or viewing and amending data by the customer.  This allows the user to pay bills whenever it suits them. 

Chatbot Features

Here are some of the key features of the Hostcomm Chatbot. You can choose some or all of these features based on your needs.

Chatbot FeaturesDescription
Interactive FAQThe chatbot responds to a user query with a matching answer.
ParaphrasingThe chatbot can be programmed recognise alternative ways a question may be asked to better match the users intent with a helpful response.
Funnel or diagnostic questions Where users questions is very general with multiple answers or where the information would be too general or wordy to be useful. So diagnostic questions can be inserted to make the response more useful.
Connect to Live Chat applicationsConnect your chatbot with your Live Chat appl;ication. Hostcomm can offer a livechat application that will integrate with our chatbot.
Connect to Live AgentAbility for user to opt for a human agent instead of the chatbot.
Automated HandoverThe chatbot recognisees when it is stuggling to answer queries and can pass the query to an agent once it can no longer answer the questions.
Systems IntegrationsThe chatbot can be synchronised with backend systems to retrieve information.
Speech to Text IntegrationThis enables the user to speeak their request to the chatbot. The chatbot can also speak their response.
Access services from BotAllow customers to access data or services dirctly from the bot through a secure login.
Integration with your TelecommsWe can link your chatbot and livechat to your other telecommunicaitons services such as Telephony, Contact Centre or Unified Communications.

Why Choose A Hostcomm Chatbot

We can integrate chat, speech to text, speech recognition, visual IVR, 3rd party apps (eg Slack, Facebook).

  • Experience with integrating into SIP contact centre and PBX environments via WebRTC.
  • Ensuring service is very secure and data is safely stored inside the UK.
  • Consultancy, design and implementation services.
  • PCI DSS standards adopted for security.

We have a complete set of complimentary services:

Multichannel Contact CentreHosted Dialler
ChatSIP Trunks
Unified CommunicationsTechnical Support

We offer UK based Telephone technical support and very competitive set up rates.


Chatbot Pricing

Design and Build

It is not easy to give a specific price for a chatbot as it will depend on what you need it to do.  

The next step would be to talk to us about your needs and your budget.

Here is a brief list of questions that you need to consider:

  • Are you looking for a basic FAQ chatbot, which will provide links to appropriate information?
  • Does the Chatbot need to have diagnostic questions, to funnel a general question to a specific answer?
  • Do you wish to want your chatbot to be able to handoff to a human agent?
  • Would you like the chatbot to provide confidential data to a user, where they provide the correct credentials. eg. invoices.

Our charges for our services are:

  • Development charges: £60 per hour
  • Specialist or Consultancy work:  £120 per hour.

Our chatbot, which you can test by clicking on the speech bubble, has around 45 service based questions and contains a number of funnel (diagnostic questions).

For a basic FAQ chatbot with around 20 questions would be £5000 - £8,000.

A ballpark cost for this kind of chatbot would be £18,000 - £20,000.

Secure Hosting and Management

Our services are PCI DSS compliant, which means that they are highly secure. We can host your chatbot and livechat services in secure environment.

We can also take the headache of having to manage your service, ensuring that it will run smoothly day and night.


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