Hostcomm

Hostcomm Chatbot Solution

Engage unlimited numbers of customers 24/7 with virtual voice and messaging

Our virtual agent has the intelligence to have natural language conversations and work as a team with your live agents. 

Hostcomm’s Chatbot includes code-free setup, intuitive in-window authentication, an on-premise hosting option and a personality engine.

Equally adept at FAQs, negotiation, or sales, and installable on any website or social media, it will surpass your customer engagement needs no matter what your industry.

Hostcomm Chatbot Key Features

Real-Life, Natural Language Conversations

Your customers prefer real conversations. With Hostcomm you get a virtual agent that offers much more than just ticking endless boxes to fixed questions, you get a solution that understands natural language enabling your customers to initiate conversations, ask questions in their own style, and get a more personalised response, faster.

Create Closer Personal Connections

Our virtual agent has its own small talk engine capable of engaging with your customers on lighter, fun topics and providing a source of entertainment. Being able to interact with your brand socially will mean your customers create a deeper and more lasting connection with your company and are more likely to become an advocate.  

Cost Effectively Build Your Conversations

Your chatbot is a work in progress with new customer questions and responses essential to improving the conversational experience for your customers. Without the need for coding, our super-intuitive conversation builder application enables anyone of your team to quickly update, test and finetune your chatbot’s conversations.

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Superior Customer Engagement Through Virtual and Live Agent Teamwork

Our built-in real-time analytics enable your live agents to monitor chats and calls, get notifications and step in to guide a conversation if necessary. Your business benefits from the scale, consistency and reduced costs of a virtual agent with the personal touch of a human agent.

Virtual Voice and Messaging

Our bot is equally adept with natural language messaging or voice, integrating both capabilities to allow a user to opt to speak to our bot and get both written and spoken responses.

More User Friendly and Convenient Customer Authentication

Being able to sign up new leads or authenticate users is essential for new customer development and the provision of sensitive information. Our solution dramatically reduces friction for your customers by enabling these tasks to be completed from inside the chatbot seamlessly, without another window opening.

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Enable Superior Control of Your Brand’s Messaging

Our solution uses natural language processing and paraphrasing to build your conversations. The result is a nuanced and real-life conversational experience, but crucially one in which your brand’s message and every response your virtual agent gives is defined by you, ensuring your bot can’t go rogue and damage your brand.

A Chatbot that Truly Understands Customer Engagement Needs

Benefit from a chatbot that keeps your data safer, allows deeper, more personalised customisation, and is part of a seamlessly, modularised omnichannel contact centre solution.

UK-Based Data Security

Your virtual agent will be handling your customer’s sensitive data and as such needs to be as secure as any other part of your infrastructure. Using dedicated UK servers, Hostcomm applies PCI-DSS level security to its whole network ensuring your data is protected to some of the highest standards in the industry.

Benefit from Independent Platform Deeper Customization and Lower Cost

Our solution is developed in-house and not dependent on any third-party platform. The result is greater, faster and more flexible customisation delivered focused to your specific schedule and business requirements. It means the option to host on-premise, reduced platform service costs, and easier maintenance and project planning.

Complete Omnichannel Communication Options

Our chatbot solution integrates with our live agent omnichannel customer engagement platform, offering a complete and seamlessly connected, scalable virtual and live agent solution. Its modularised setup allows you to choose the functionality that best fits your business needs, but then seamlessly expand that functionality as your business grows.

Simplified, All-In-One Communications

Through our chatbot it is possible to make an instant voice call with WebRTC connected into your telephone system, leave a message to be contacted, send an email into the ticketing system, or even make a video call.

Create Effective Conversations Faster

While many tools exist to create chatbots, understanding how to create customer friendly conversations is the key to making a success of your bot. Hostcomm has many years’ experience of working with data to map out conversation flows and identify key responses that deliver great customer experiences from the first day on your site.

Integration Expertise

We can develop your bot from scratch and integrate it with pretty much anything including social media sites, payment systems, databases, phone systems, CRM, and chat services.

UK Technical Support

Our support and training centre, and all its staff, are based in the UK. We guarantee telephone support at all stages of any enquiry and that you will go straight through to a technical expert. In 2018 our average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes.

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