Your employees can spend more time on key interactions, you can engage customers 24/7 and reduce customer service costs.
Hostcomm’s solution includes all the crucial elements to ensure voice conversations happen with imperceptible latency, and your virtual agent can access all the functionality of a live agent.
Connects SIP trunks, PSTN, enterprise UC, contact centre and WebRTC voice channels to Google Contact Centre AI.
Transcription of dialogue as words are spoken rather than at the end of sentences to speed flow of conversations.
Conversational core consists of speech recognition, Google Speech-to-Text, Text-to-Speech and DialogFlow for processing intent.
Gives customers 24/7 access to immediate conversational self-service, with seamless handoffs to human agents for more complex issues.
Empowers human agents with continuous support during their calls by identifying intent and providing real-time, step-by-step assistance.
Uses natural language processing to identify call drivers and sentiment that helps contact center managers learn about customer interactions to improve call outcomes.
Can be used for Inbound calls and as a dialler agent for outbound campaigns.
Greets the caller with their name after matching the caller ID with a database field.
Call transfer based on spoken key words (eg "I want to speak to a person").
Virtual agent conversations are added to your database enabling them to be used for analytics etc.
Virtual agent can send SMS, WhatsApp and emails
Automatic Answerphone detection is not required as the bot quickly qualifies the call.
Among other things, it is programmed to avoid frequent redialling of unanswered numbers or calls at antisocial hours.
Webhook triggering based on utterances
Monitor the progress of calls, providing notifications to your agents on the progress of a conversation.
Real-time, multi-site recording, accessible through one interface with a fully searchable database.
Your virtual agent can take secure payments and your data is kept in a more secure environment.
Easy management of virtual agent utterances through Dialogflow web console, no programming required.
Recognise speech and intent in many languages.
Integrate with pretty much anything including social media sites, payment systems, databases, phone systems, CRM, and chat services.
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Alternatively, give us a call: 0808 168 4400
