Google Cloud natural language and speech capabilities combined with Hostcomm Voice Gateway enables exceptional performance for inbound and outbound telephony as well as website calls.
Automate up to 80% of calls, freeing your agents to spend their time on higher value tasks and your business to do more with less.
Personal data is not exposed to a human while a virtual agent will always deliver the same, consistent response.
A bot can handle unlimited number of conversations simultaneously, reducing call queues and ensuring sales don’t go elsewhere.
Personalised responses will bring you more sales and likes. A bot can spend time with each customer without draining employee resources.
IVRs provide bad customer experiences and limited analytics. A voicebot solves that with a true conversational experience and data that is real-time and easy-to-access.
Virtual assistants like Google Assistant and Amazon Alexa are now a preferred choice to consume services and get information.
A voicebot can also make calls, allowing you to prequalify customers and make outbound campaigns more efficient.
Eliminate silence or dropped calls when using a predictive dialler, a major source of complaints from consumers.
Voicebots are software systems which use AI, text to speech and automated speech recognition to understand human voice utterances and respond in a human-like manner to a wide variety of requests. They are typically configured to integrate with back-end systems thereby increasing their range of skills and eradicating or reducing human intervention.
Enable customers to instantly ask questions during an announcement and reduce incoming query calls.
utomate the process of looking up what a customer owes, discuss and negotiate and then take secure payments.
Understand your customers better by carrying out surveys that would normally need a human.
A voicebot can call your customers back to confirm if they are ready to take a call.
More cost-effectively carry out outbound campaigns at scale by pre-qualifying before transferring to a live agent.
Consistently answer customer questions in a conversational manner saving them having to search your site.
A bot can take the routine task of customer authentication saving your live agents' time.
Instantly enable your customers to check the progress of orders and change details like address or delivery time.
Ensure there is never a dropped call when using predictive and progressive dialling campaigns.
Automate all aspects of appointment setting and management including reminders and rescheduling.
Add voice to your funnel to follow up on content downloads, qualify and nurture.
Call your customers back immediately rather than needing to schedule for when an agent has time.
Enable your customers to hands-free, more easily find their way around your website.
Canvass leads, sign up participants and then send reminders with the opportunity to instantly ask questions.
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