Your employees can spend more time on key interactions, you can engage customers 24/7 and reduce customer service costs.
Dialogflow incorporates Google's machine learning expertise, is built on Google infrastructure and is optimised for the 400M+ Google Digital Assistants.
Better protect your customer data with dedicated UK-based servers inside our PCI-DSS certified network.
More than 15 years in hosted contact centre solutions means we know how to create customer service and sales conversations that really work.
If you need especially high levels of security or control, our team can deliver a solution that runs entirely on-premise, without the cloud.
Our AI based Voicebots can handle telephone enquiries tirelessly using natural language 24 hours a day.
Our development, support and training teams are all staffed with Hostcomm full-time employees, based in the UK.
We guarantee unlimited telephone support at all stages of any enquiry and that you will go straight through to a technical expert.
We can integrate bots with any channel and your office software systems, ensuring you have synced, unsiloed data and omnichannel customer journey context.
Dialogflow has become one of the world’s most widely used platforms to build text and voice-based AI chatbots. It incorporates Google's machine learning expertise and Google Cloud Speech-to-Text. It runs on Google Cloud Platform, letting you scale to hundreds of millions of users. And, it is optimised for Google Assistant which is already present on 400M+ Google Assistant devices.
Learn MoreWe have invested heavily in enabling chatbot technology across voice, not just your website live chat or messaging apps but also over the telephone line. Our solution can act as an inbound or outbound agent making and taking phone calls, and integrate into your dialler software.
Get A DemoYour chatbot will be handling your customer’s sensitive data and as such needs to be as secure as any other part of your infrastructure. Using dedicated UK servers, Hostcomm has PCI-DSS certified security for its whole network ensuring your data is protected to some of the highest standards in the industry.
We can develop your bot from scratch and integrate it with pretty much anything including social media sites, payment systems, databases, phone systems, CRM, and chat services.
Learn MoreHostcomm has more than 15 years’ experience providing hosted contact centre solutions to businesses worldwide. This experience has taught us how to create customer service and sales conversations that really work. In addition, how to seamlessly integrate your bot with your other customer engagement channels, and overall strategy, to create better customer journeys.
Our development team, support and training centre are all based in the UK. We guarantee telephone support at all stages of any enquiry and that you will go straight through to a technical expert. In 2019 our average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes.
Your customers want to have natural conversations. At Hostcomm, we create chatbots that understand natural language enabling your customers to initiate conversations, ask questions in their own style, and get a more personalised response, faster.
Through our chatbot it is possible to make an instant voice call with WebRTC connected into your telephone system, leave a message to be contacted, send an email into the ticketing system, or even make a video call.
If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you.
Alternatively, give us a call: 0808 168 4400
