Your employees can spend more time on key interactions, you can engage customers 24/7 and reduce customer service costs.
Automate up to 80% of tasks, freeing your employees to spend their time on higher value tasks and your business to do more with less.
Create new ways to interact with your products online. A virtual assistant can be requested to change a shoe colour or carry out an interactive onboarding.
A bot can handle unlimited number of conversations simultaneously reducing customer service queues and ensuring potential sales don’t go elsewhere.
Meeting every customer request with a personalized response will bring you more sales and likes. A bot can spend that time with each customer without draining employee resources.
A bot can help with sales, lead generation, and act as an interface, hostess, psychologist, helper and information gatherer.
Connect with users wherever they prefer: your website, mobile app, the Google Assistant, Amazon Alexa, Facebook Messenger, and other popular platforms.
Not just for engaging with customers, a bot can enable your employees have conversational interaction with your internal business systems.
Provide account details, package management, quote wizard, take payments, book rooms, locate a store, send reminders and much, much more.
Your customers want to have natural conversations. At Hostcomm, we create agents that understand natural language enabling your customers to initiate conversations, ask questions in their own style, and get a more personalised response, faster.
Dialogflow incorporates Google's machine learning expertise, is built on Google infrastructure and is optimised for the 400M+ Google Digital Assistants.
Better protect your customer data with dedicated UK-based servers inside our PCI-DSS certified network.
We guarantee unlimited telephone support at all stages of any enquiry and that you will go straight through to a technical expert.
We can integrate bots with any channel and your office software systems, ensuring you have synced, unsiloed data and omnichannel customer journey context.
This chatbot solution enabled our clients to use it as a telemarketing agent. They had a number of outbound campaigns where the telephone was still the best way of reaching out. We integrated it with their hosted dialler software and our live agent handover solution.
More ExamplesThe complex, technical nature of our client’s products meant they were always looking for new ways to reduce customer service resolution times. Our solution enables them to delight their customers by including timely instructional videos directly into the chat.
More ExamplesTaking routine payments were still occupying a significant percentage of their call centre agents’ time but voice was also a preferred channel of their customers. We integrated a bot with a voiceIVR in a PCI-DSS compliant solution to decrease this time spent by around 70%.
More Examples
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