Many customer service contact centers are operating in a technological blind spot, unaware of the cutting-edge solutions available to them in today's rapidly evolving AI landscape. This lack of awareness not only prevents them from identifying their own inefficiencies but also keeps them from realizing how swiftly and easily these issues can be resolved with modern AI-driven tools like CXCortex.
Read the full articleMy customer service problems |
CXCortex AI contact centre solution |
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Email responses to customers take several days or weeks. |
By training your AI agent using historical knowledge it can auto-triage and give your staff ideal responses to send or respond automatically, reducing delays. | |
My company knowledge is trapped in call recordings, ticketing systems and email accounts and cannot be used. |
CXCortex has a automated data pipeline which ingests, formats and stores all types of data, documents and messages. This means creating a knowledge base that an AI agent can use is very easy. | |
My customers want to use the phone so there is always a long queue. |
CXCortex AI voice agent really is like talking to a person that knows everything, and can resolve issues right away so it can help out on the phone system or web site too. | |
I don't know how good our customer service is, on an hourly, daily or weekly basis. |
CXCortex shows real time, CX analytics for all of your customer interactions and can also do this via a BI app such as MS Power BI. | |
My customer service problems cannot be detected and rectified quickly enough to prevent them trending. |
You can set alerts which trigger on preset events such as multiple emails with a similar theme. You can also classify and filter customer interactions to quickly isolate suspected problems. | |
I cannot provide my customers with service outside of office hours. |
CXCortex can run autonomously outside of office hours, resolving issues so they don't just queue up for the next day. | |
I can't afford to hire more customer service staff. |
By automating the resolution of 50%+ of your customer enquiries you remove the pressure to keep hiring new staff. | |
I am not even 50% sure that our service is compliant. |
AI large language models (LLMs) are excellent at extracting compliance utterances in all types of messages. The low processing cost enables all of your messages to be scanned to ensure nothing gets missed. | |
I don't know if we are insecurely processing PII data. |
By analysing all of your customer interactions and optionally redacting PII data you can be 100% sure. | |
Growth in my company is being restricted due to service bottlenecks. |
AI-driven automation enables infinite scalability, effectively eliminating bottlenecks when applied to them. | |
We're losing sales opportunities due to delays in following up |
Your AI agent will tirelessly respond immediately to any type of sales lead, providing the prospect with everything that is needed and if necessary alerting a human at the right time. |
