CXCortex Feature |
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AI Agents
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AI Agents for voice, email and chat messaging responses.
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Train AI Agents
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Upload documents, email export files, datasets, Q&A pairs and using editable AI response suggestions.
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Voice agent
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SIP and Web RTC interface for talking with the agent. Includes chat transcript of conversation.
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Outlook accounts
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Connect and synchronise multiple Outlook accounts into shared Inbox
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Gmail accounts
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Connect and synchronise multiple Gmail accounts into shared Inbox
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Transcribe PBX call recordings
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Process call recordings stored in AWS S3 or Azure in the UK region.
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Shared Inbox triaging
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Combine multiple email, voice transcriptions and chat messages.
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Power BI dashboard
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Set up your custom dashboard with a CXC dataflow
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Connect to AWS S3 buckets
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File explorer for S3 for message & call recording file ingest management.
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Connect to Azure Blob storage
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File explorer for S3 for message & call recording file ingest management.
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Call recording player
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Play recordings and view synchronised transcription.
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Chat to call transcription
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Ask AI Assistant anything about a call recording transcription
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AI Response to emails
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Suggested responses derived from training data and LLM input.
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Chatflow AI Assistant designer
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No coding AI Assistant designer and Web site widget code snippet.
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Analysis objectives
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Set objectives such as Sales disposition codes, Email triaging and Staff performance data.
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Conversation viewer
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A text transcription of email, chat and voice conversations.
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Private LLM option
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Your private LLM, hosted in AWS or Azure
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SIP calling
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Call using a standard telephone number, in a similar way to using an IVR, but better!
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Outbound call transfer
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Transfer a SIP or Web call to an external hunt group, payment IVR or any other phone number.
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