CXCortex AI Contact Centre

CXCortex AI Contact Centre is Omni-channel, Omni-time

Check out the extensive feature list below and associated pricing, if you want to discuss anything please get in touch.

See what CXCortex AI Contact Centre can do for you!

CXCortex Feature
Description
AI Agents
AI Agents for voice, email and messaging responses.
Train AI Agents
Upload documents, datasets, Q&A pairs and using editable AI response suggestions.
Voice agent web interface
Web RTC user interface for talking with the agent. Includes chat transcript of conversation.
Outlook accounts
Connect and synchronise multiple Outlook accounts into shared Inbox
Gmail accounts
Connect and synchronise multiple Gmail accounts into shared Inbox
Transcribe call recordings
Process call recordings stored in AWS S3 or Azure in the UK region.
Shared Inbox triaging
Combine multiple email, messages, call transcriptions into the triage Inbox
Connect to AWS S3 buckets
File explorer for S3 for message & call recording file ingest management.
Connect to Azure Blob storage
File explorer for S3 for message & call recording file ingest management.
Call recording player
Play recordings and view synchronised transcription.
Chat to call transcription
Ask AI Assistant anything about a call recording transcription
AI Response to emails
Suggested responses derived from training data and LLM input.
Chatflow AI Assistant designer
No coding AI Assistant designer and Web site widget code snippet.
Analysis objectives
Set objectives such as Sales disposition codes, Email triaging and Staff performance data.
Conversation viewer
A text transcription of email, chat and voice conversations.
Private LLM option
Your private LLM, hosted in AWS or Azure

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