AI Contact Centre

Add some WOW to your customer service.

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Email, voice and chat handling - omni-channel, omni-time.

Autonomous AI customer service, cut your service costs by 80%.

Improve customer satisfaction while simultaneously reducing operational costs.

  • Faster response times: AI agents efficiently manage multiple inquiries, slashing wait times and swiftly resolving customer queries.
  • Cost savings: Cut labor costs with AI handling routine tasks, reducing the need for hiring and training.
  • Scalability: Scale up or down to accommodate fluctuations in customer demand, ensuring consistent service quality during peak periods.
  • Real time CX data: AI contact centres provide insights into customer needs, driving data-based decisions and service enhancements.
Features and Pricing

Deliver personalised, consistent customer service via email, voice, and chat.

  • One AI customer service agent, multiple channels: Easily apply your agent to Outlook, Gmail, web chat, phone lines and your messaging apps.
  • Integrate your AI agent without replacing existing systems: No need for costly integration projects and 3rd party API connectors.
  • Revitalise stale communications channels: Your customer service agent will transform email and web site chat in high performance service and sales channels.

From files to flawless customer service in a flash.

  • Easy to set up: Simply drag and drop various file types, including documents and datasets, into a designated folder. The AI-powered customer service agent will then automatically process these files, enabling it to deliver precise answers to your customers' inquiries.
  • Multi-media: The AI customer service agent can transcribe and understand call recordings which can also be added to provide a more comprehensive knowledge base.
  • Self learning: Once the foundational knowledge base is established, the AI customer service agent can undergo training by having its suggested responses manually selected, a process from which it learns and adapts.


Free Trial

AI Customer service agent benefits

Boost Business Productivity

Boost Business Productivity

Automate up to 80% of tasks, freeing your employees to spend their time on higher value tasks and your business to do more with less.

Better Product Experiences

Better Product Experiences

Create new ways to interact with your products online. A virtual assistant can be requested to change a shoe colour or carry out an interactive onboarding.

Reduce Waiting Times

Reduce Waiting Times

A bot can handle unlimited number of conversations simultaneously reducing customer service queues and ensuring potential sales don’t go elsewhere.

More Personalised Services

More Personalised Services

Meeting every customer request with a personalized response will bring you more sales and likes. A bot can spend that time with each customer without draining employee resources.

Multi-skilled Performer

Multi-skilled Performer

A bot can help with sales, lead generation, and act as an interface, hostess, psychologist, helper and information gatherer.

Provide Multi-Channel Presence

Provide Multi-Channel Presence

Connect with users wherever they prefer: your website, mobile app, the Google Assistant, Amazon Alexa, Facebook Messenger, and other popular platforms.

Effective staff coaching

Effective staff coaching

By analysing all of your customer interactions, including call recordings, you can obtain real-time information about what your staff are saying and how they are behaving, allowing you to quickly address performance issues.

Perform Any Task

Perform Any Task

Provide account details, package management, quote wizard, take payments, book rooms, locate a store, send reminders and much, much more.

See how to revitalise your email services and save stacks of time with our guided tour.

Experience Without Boundaries: Inter-changeable technology with solid expertise.

Open AI

Open AI

GPT large language model API

Anthropic

Anthropic

Claude large language model API

Microsoft Azure

Microsoft Azure

Azure AI large language model API and Email API

Google Cloud

Google Cloud

Email API & large language model API

Amazon AWS

Amazon AWS

Compute, storage & networking

PCI DSS Security

PCI DSS Security

Applied, audited security standard

Meta LLama3

Meta LLama3

LLama3 large language model API

Groq

Groq

Low latency AI platform

Hostcomm provides AI customer service solutions in a wide range of industry sectors:

Implementing an AI contact center is simple due to available AI tools, but effectiveness and security require expertise. Basic setup is easy, but ensuring data protection, privacy, and nuanced communication is complex. Highly effective, secure AI agents need deep machine learning knowledge and ongoing refinement based on real-world feedback. Poor implementation is easy; excellence is hard.

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AI customer service agent FAQs

AI contact centres use large language models, voice recognition systems and APIs to automate email, chat and voice interactions with customers, improving consistency, speed and enabling personalisation.

AI contact centres handle customer queries, provide product information and technical support, assist in the purchase process, and automate routine tasks.

Yes, most AI contact centres can be integrated with various databases, such as vector stores, postgres & mysql. This allows them to access and use historical data to better respond to customer inquiries.

AI customer service agents are good at handling routine and moderately complex tasks. With highly complex or nuanced issues they can hand over to a human agent.

The set up cost varies depending on the complexity, platform, and capabilities required. Hostcommm's AI contact centre is mainly based on a pay as you go model.

It is similar but due to the power of modern large language models such as GPT4 it is easier to set up, handles conversations better and can understand customer intents very well.

AI email triage uses artificial intelligence to sort, prioritise, and manage emails. In this process, AI algorithms analyse the content and context of incoming emails and categorise them.

Hostcomm's AI contact centre prioritises security, employing encryption and secure protocols to safeguard data and restrict access to PII to the UK or relevant region.

Hostcomm AI contact centre can be set up quickly from the console with your existing knowledge base data and minimal coding unless custom integration is needed.

Yes, it is designed to work across multiple channels, providing a consistent experience whether customers are interacting via email, chat, voice, SMS & social media.

AI contact centres learn and improve from documents, customer interactions, historical data, and call recordings using Large Language Models.

Yes it can integrate with any system that has a web API or database access and it works with Zapier & Make.com

Customer response varies, but many appreciate the quick and efficient service provided by AI agents. Clear communication that a customer is interacting with an AI can help set appropriate expectations.

Training is achieved quickly by uploading documents, emails, Q&Q pairs and other types of conversational data text. This can be done via the user console.

Yes, Hostcomm's AI contact centre restricts PII data to the UK region and it is encrypted and stored in AWS or MS Azure in local availability zones. We also have LLMs on our own platform in the UK.

Yes it does this very well, recent improvements in LLMs, speech recognition and text to speech systems have dramatically changed the experience by reducing latency and improving conversation handling.

Rated Excellent by Our Customers!

AI Contact Centre - Start providing better customer engagement today

If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you.

Alternatively, give us a call: 0808 168 4400

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