Get a front-row seat to your customer service channels performance. Our AI-powered dashboard serves up alerts and trends like a caffeinated barista, keeping you one step ahead of customer needs. It's so smart, you might catch it doing your job while you grab coffee!
Turn your customer service call recordings into a goldmine of insights (minus the hard hats). Transcribe and analyze every 'um,' 'ah,' and 'can I speak to your manager?' to unlock valuable CX analytics.
Tame your wild email jungle with CXCortex email triage. It's like having a really smart, caffeinated assistant who never sleeps, prioritising, classifying, and alerting you to important emails and trends. Watch your response times shrink faster than your patience on a Monday morning!
Educate your AI agent to be your company's digital brainiac. Serve it a balanced diet of Q&A pairs and a variety of documents (PDFs, CSVs, and more). Before you know it, your AI will be fielding questions with the expertise of a seasoned pro – no coffee breaks required.
Automate up to 80% of tasks, freeing your employees to spend their time on higher value tasks and your business to do more with less.
Create new ways to interact with your products online. A virtual assistant can be requested to change a shoe colour or carry out an interactive onboarding.
A bot can handle unlimited number of conversations simultaneously reducing customer service queues and ensuring potential sales don’t go elsewhere.
Meeting every customer request with a personalized response will bring you more sales and likes. A bot can spend that time with each customer without draining employee resources.
A bot can help with sales, lead generation, and act as an interface, hostess, psychologist, helper and information gatherer.
Connect with users wherever they prefer: your website, mobile app, the Google Assistant, Amazon Alexa, Facebook Messenger, and other popular platforms.
By analysing all of your customer interactions, including call recordings, you can obtain real-time information about what your staff are saying and how they are behaving, allowing you to quickly address performance issues.
Provide account details, package management, quote wizard, take payments, book rooms, locate a store, send reminders and much, much more.
GPT large language model API
Claude large language model API
Azure AI large language model API and Email API
Email API & large language model API
Compute, storage & networking
Applied, audited security standard
LLama3 large language model API
Low latency AI platform
Implementing an AI contact center is simple due to available AI tools, but effectiveness and security require expertise. Basic setup is easy, but ensuring data protection, privacy, and nuanced communication is complex. Highly effective, secure AI agents need deep machine learning knowledge and ongoing refinement based on real-world feedback. Poor implementation is easy; excellence is hard.
AI contact centres use large language models, voice recognition systems and APIs to automate email, chat and voice interactions with customers, improving consistency, speed and enabling personalisation.
AI contact centres handle customer queries, provide product information and technical support, assist in the purchase process, and automate routine tasks.
Yes, most AI contact centres can be integrated with various databases, such as vector stores, postgres & mysql. This allows them to access and use historical data to better respond to customer inquiries.
AI customer service agents are good at handling routine and moderately complex tasks. With highly complex or nuanced issues they can hand over to a human agent.
The set up cost varies depending on the complexity, platform, and capabilities required. Hostcommm's AI contact centre is mainly based on a pay as you go model.
It is similar but due to the power of modern large language models such as GPT4 it is easier to set up, handles conversations better and can understand customer intents very well.
AI email triage uses artificial intelligence to sort, prioritise, and manage emails. In this process, AI algorithms analyse the content and context of incoming emails and categorise them.
Voice, chat, email and social media communications are supported. CXCortex can talk via SIP or WebRTC, reply to Emails and chat to web or social media visitors.
Hostcomm's AI contact centre prioritises security, employing encryption and secure protocols to safeguard data and restrict access to PII to the UK or relevant region.
Hostcomm AI contact centre can be set up quickly from the console with your existing knowledge base data and minimal coding unless custom integration is needed.
Yes, it is designed to work across multiple channels, providing a consistent experience whether customers are interacting via email, chat, voice, SMS & social media.
AI contact centres learn and improve from documents, customer interactions, historical data, and call recordings using Large Language Models.
Yes it can integrate with any system that has a web API or database access and it works with Zapier & Make.com
Customer response varies, but many appreciate the quick and efficient service provided by AI agents. Clear communication that a customer is interacting with an AI can help set appropriate expectations.
Training is achieved quickly by uploading documents, emails, Q&Q pairs and other types of conversational data text. This can be done via the user console.
Yes, Hostcomm's AI contact centre restricts PII data to the UK region and it is encrypted and stored in AWS or MS Azure in local availability zones. We also have LLMs on our own platform in the UK.
Yes it does this very well, recent improvements in LLMs, speech recognition and text to speech systems have dramatically changed the experience by reducing latency and improving conversation handling.
If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you.
Alternatively, give us a call: 0808 168 4400
