Hosted Telephony

Get both modern contact centre features for your clients and unified communications & collaboration tools for your staff

Hostcomm’s solution also offers superior voice quality and UK-based phone customer support with an average hold time of only 10 seconds.

Hosted telephony means a business phone solution equally capable in the office, on the road or at home.

It is more cost-effective, highly scalable with easy central management, has no software installation and no need to change existing hardware or software.


Feature Summary

Click on the numbered headings below:

Collaboration and Communication Tools
Contact centre Features Route Your Clients To The Right People Fast.
Enterprise PBX
Advanced Call Recording For Compliance And Training
Get A Real Time View Of Your Business Communications
CRM Integration Features Using The Extensive API
Use Any SIP handset Or Soft Phone
FULL FEATURE LIST
RESELLER SPECIFIC FEATURES

Real time web communications without the software installation hassle.

  • Instant messaging can be set up in minutes so your team can chat, collaborate, share media, and share screens.
  • View the actual phone status of your colleagues so you don't waste time ringing them while they're busy.
  • Multi-party video conferencing is a easy as setting up a voice call.
  • Why waste time in meetings when everyone can keep up to date in real time, teamwork and collaboration has never been easier.


Manage your contact centre with ease from a single web interface

  • Set up Queues, IVRs, call recordings, conference rooms in minutes.
  • Smart queues allow people to speak to the last agent they spoke to. 
  • Allocate DID numbers to people, Queues and IVRs within one hour.
  • Integrate a customer service chatbot with your contact centre for 24x7 customer service.

Benefit from all the features you would expect from a sophisticated and robust enterprise phone system



  • Local numbers
  • Toll free and vanity numbers
  • Availability presence
  • Call forwarding
  • Voicemail
  • Call screening
  • Incoming call rules
  • Transfer during a call
  • Voice-to-email
  • Virtual extension
  • Shared numbers across multiple devices

Securely store and retrieve your call recordings

  • Advanced call recording web interface search facility.
  • Call recordings are stored on Amazon S3 where they are encrypted at rest.
  • Always on, on-demand or API-based call recording.
  • Call recordings are stored in encrypted locations on Amazon S3 and in a PCI DSS network.

Real time visibility of your team performance

  • See live calls in real time from the contact centre or normal office workers.
  • Run usage reports to view call detail records
  • Analyse historical staff productivity data to spot good and bad trends.
  • Call recordings are stored in encrypted locations on Amazon S3 and in a PCI DSS network.
  • Call analytics and redaction is also available for the removal of unwanted sensitive data.


    Supports any SIP device

    • There's no need to change SIP handsets or soft phones, they can be re-used.
    • Grandstream, Cisco, Polycom, Yealink, Counterpath, Zoiper all supported.
    • Calls can use TLS if the device supports it ensuring the call cannot be listened to or intercepted.
    • Web application has a WebRTC client which can be used instead of a SIP phone.


    • Queues, IVRs, conference rooms, Fax, HD Voice & Video.
    • Instant Messaging & Presence
    • Screen sharing
    • Call recording
    • Call recording storage on Amazon S3
    • Phone status indicator
    • Click to call from web interface
    • SIP phones & soft phones supported
    • Chatbot can route a caller to a queue/IVR
    • Ad-hoc and conference rooms
    • Customisation & Branding
    • User preferences portal
    • Find-me / Follow-me
    • Multiple phone registration per ext
    • Voicemail
    • API integration
    • Advanced call reporting
    • WebRTC integration
    • Chatbot integration
    • Realtime view of calls
    • Contact centre dashboard
    • Custom branding
    • Firewall
    • Media encryption
    • Custom reports
    • Management of sound files
    • Phone number portability
    • Fraud mitigation
    • Realtime billing information
    • Queues, IVRs, conference rooms, Fax, HD Voice & Video.
    • Multi-tenancy
    • Postpay & Prepay billing
    • White labelling
    • Custom billing plans
    • Billing restrictions
    • Custom branding
    • No set up fees
    • Number porting to any provider
    • Carrier resilience
    • TPS service
    • Firewall
    • Fraud Mitigation
    • Auto phone provisioning
    • All inclusive bundles
    • Fast well designed web interface
    • Quick client provisioning

    Trusted by

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    Accreditations

    PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials