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Hostcomm Hosted Telephony
Bringing business communication together

Hosted Telephony

Build your business with the same technology used by the world's largest companies

Hosted PBX System - better business communications

Save costs on your telecommunications and get access to an advanced and highly reliable hosted telephony service.

Voicemail

Every VoIP extension receives voicemail with many options for managing your voicemail messages. Return messages quickly with timely voicemail prompts by text or email.

Call Routing & Hunt Groups

Distribute calls to any fixed, mobile or IP destination. Improve call completion rates with intelligent routing, send calls to the most appropriate agents, based on skills, least occupied, least idle. Set up your agents based on factors that enable you to route calls in a way that delivers enhanced customer experience.

Work from anywhere

You can manage multiple office locations and mobile workers on different devices, through your VoIP account. Stay in complete control and manage costs with one simple monthly bill.

Call Recording

Record inbound or outbound calls and gain access to every interaction with customers. Soon you’ll be able to improve the consistency of how calls are handled by your employees. You’ll also have access to vital information for resolving disputes.

Multichannel

Hostcomm's Hosted Telephony offer a range of multichannel options.

Call monitoring

Improve your ability to coach employees and improve their call handing skills. Listen to live conversations taking place in any of your corporate phone lines from your mobile or any other phone or directly streamed to your web browser.

Hostcomm Hosted PBX Main Features

  • Email account
  • HD voice
  • Call recording
  • Auto-attendant (IVR)
  • Active line status
  • Instant messaging
  • Calendar & contacts
  • Group chat 
  • Conferencing
  • Smartphone client
  • Shared data folders
  • Social media 
  • Online collaboration
  • SMS sending
  • Single user ID

Talk to Our Sales Team

Tell us about your business communications needs and we can recommend the best solution.

0808 168 4400
sales@hostcomm.co.uk

Benefits of Advanced Hosted Telephony

Customers expect a choice of ways to communicate with businesses nowadays. Especially those under 30 who want to use messaging, social media or web chats to talk as they do other things.

Hostcomm's Communify® business voip service gives you the multi-channel communication options you need to manage customer engagement through any channels so that it's seamless, integrated and consistent.

With a whole host of channel options available through the Communify® dashboard, with one log-in your staff can communicate effectively, whichever method of contact the customer prefers.

Multi-channel options

  • Voice calls
  • Web chat
  • Email
  • Video
  • Conference call
  • SMS text
  • Tweets
  • Web forms

Give your team the control to

  • Log-in to a single queue and handle each call with the same level of service
  • Move seamlessly from one communication channel to another at any time
  • Engage in more than one customer conversation at a time when needed
  • Supply information & resources easily to customers such as documents, video or web links
  • Connect with, or pass advanced enquiries to, specific staff members.  

Pricing

Advanced Hosted Telephony

Advanced hosting telephony from Hostcomm is a competitively priced service, giving you all the business communications you need. To see your extension plan, simply add the options required, and whether you want to opt for all inclusive or service only.

Optional Items
({ feature.name })  ?



Your Plan

({ serviceOnly ? "Monthly Service Charges only" : "Per Extension Inclusive of Calls and Service Charges" })

({ extensionsCount }) Extension({ extensionsCount == 1 ? '' : 's' })

LANDLINE ({ 100 - mobilePercentage })% MOBILE ({ mobilePercentage })%

Monthly Recurring Costs
({ extensionsCount })x Extension({ extensionsCount == 1 ? '' : 's' })
({ feature.matchExtension ? extensionsCount : feature.model })x ({ feature.name })
Bundled Cost per Extension({ totalCost | currency:'£' })
TOTAL({ totalCost | currency:'£' })

Compare hosted telephony with an in-house PBX

Hosted Telephony is also known as VoIP Telephony, Cloud PBX and sometimes, virtual telephony. Hostcomm offers a hosted, cloud-based service that gives huge benefits to all businesses. 

FeatureHosted TelephonyInhouse PBX
Service LocationFull communications service hosted on a single or multi-tenant platform.All services installed on the client’s server.
FlexibilityHosted telephony scalable up to 800 extensions.Scalability may be restricted by application and server used.
Business MovesChanges can be easily made by Hostcomm by updating code.Equipment will be to be physically moved and installed by the client.
SecurityFull-service security managed by Hostcomm.Client is responsible for managing PBX security.
Fraud ProtectionHostcomm service provides complete fraud protection.Client responsibility for fraud protection.
Data Back-upsData back-ups performed by and stored by Hostcomm.Data back-ups performed by client.
AdministrationAdmin and support provided by Hostcomm. No IT or technical expertise required by the client.Admin and support of PBX provided by the client.
SupportTelephone technical support during business hours.Client will need to make their own support arrangements.
Technical ExpertiseNo IT or technical expertise required by the client.Network requires PBX configuration skills & technical expertise.
Access to databaseTelephony service provides easy access to the database and custom reports.Client would require SQL/MySQL skills to extract data and reporting.

Telephony Features

A full list of the features available in our Hosted Telephony product.

Client phone features

  • Call forward, hold, park, pickup
  • Call Now call-back button for email & web sites
  • Call transfer (blind, assisted)
  • Call screening
  • Call routing
  • Call waiting
  • Call forking to 2nd, 3rd, 4th phone
  • Find me Follow me
  • Smartphone integration
  • Intercom and paging
  • Ad-hoc conferencing
  • Unified messaging
  • Tannoy system
  • Feature codes
  • Web portal for call settings
  • Call reporting
  • IM and presence support
  • FAX to email
  • Call-Me-Back for low cost international calls
  • Customisable voice prompts
  • Time of day routing
  • DID numbers
  • Outound call rules
  • Caller ID control
  • SIP phone and softphone support

System Features

  • Call recording (always on/on demand)
  • Call recording searchable web database
  • Call queueing
  • Local queue agent
  • Remote queue agent (via PSTN)
  • Hunt groups
  • Auto attendant
  • Interactive voice response (IVR)
  • Call API control
  • Instant messaging with Jabber
  • Live call monitoring
  • Sound database for voice prompts, moh
  • Advanced call reporting
  • Click to dial from CRM
  • Group voicemail
  • Calling cards
  • Prepaid / postpaid billing
  • Multi-party conferencing rooms

Admin Features

  • Brandable web portalCall reporting
  • Number porting
  • Auto-provisioning of extensions
  • API control using soap
  • Brandable web portal
  • Web admin interface
  • Tiered permissions
  • Multi-level web access
  • Multi-tenancy

Connected by VOIP Communications

With Hostcomm, adding extra seats for more agents is simple and easy.

Contact Centre Manager

Diners Club

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