Hostcomm Hosted Telephony
Bringing business communication together

Hosted Telephony

Build your business with the same technology used by the world's largest companies

Reduce telephony costs and enable greater management of your company’s telephone services

  • Easily connect your team through one system no matter where they are or what device they are using.
  • Quickly scale up to exactly meet your business needs whenever you need.
  • Reduce your administrative overheads with a single web interface for provisioning, reporting and monitoring.

Why Hostcomm? find out right here with these unique benefits:

Omni-channel & UC in one

A single cloud service which delivers modern contact centre features for your clients and unified communications & collaboration tools for your staff.

Learn about Omni Channel communications

Unlimited telephone support

You can call us in business hours and speak to a UK-based engineer who will resolve your problem, on average, within 17 minutes. You will only wait an average of 27 seconds in the call queue.

Learn more about Hostcomm support

Dedicated UK Servers

Your service will be hosted on secure UK based servers, giving you full control of performance and removing the risk of data leaks through tight security.

The highest level of security

Hostcomm applies its PCI DSS compliance procedures and policies to all of our services ensuring your data is always secure and the business continuity is assured. Calls can be encrypted using TLS and SRTP. 

One stop shop

We can provide you with cloud communications, internet connectivity, phones, security devices and inbound / outbound contact centre features.

AI Chatbot integration

You can integrate Hostcomm's chatbot service with your cloud UC service so that your live agents and chatbots can work as a team.

Learn more about Chatbot integration

For a full list of features that we offer see the Full Feature List

Don't take our word for it sign up for a free 30 day trial today!

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Feature Summary

Click on the numbered headings below:


Real time web communications without the software installation hassle.

  • Instant messaging can be set up in minutes so your team can chat, collaborate, share media, share screens.
  • View the actual phone status of your colleagues so you dont waste time ringing them while they're busy
  • Multi-party video conferencing is a easy as setting up a voice call.
  • Why waste time in meetings when everyone can keep up to date in real time, teamwork and collaboration has never been easier.
  • If you would prefer a normal SIP handset, we support Cisco, Grandstream, Yealink, Polycom, Snom and lots of others.

Manage your contact centre with ease from a single web interface

  • Set up Queues, IVRs, call recordings, conference rooms in minutes.
  • Allocate DID numbers to people, Queues and IVRs within 1 hour
  • Integrate a customer service chatbot with your contact centre for 24x7 customer service.
  • Call recordings are stored in encrypted locations on Amazon S3.

Securely store and retrieve your call recordings

  • Advanced call recording web interface search facility.
  • Call recordings are stored on Amazon S3 where they are encrypted at rest.
  • Always on, on-demand or API-based call recording.
  • Call recordings are stored in encrypted locations on Amazon S3 and in a PCI DSS network.

Real time visibility of your team performance

  • See live calls in real time from the contact centre or normal office workers.
  • Run usage reports to view call detail records
  • Analyse historical staff productivity data to spot good and bad trends.
  • Call recordings are stored in encrypted locations on Amazon S3 and in a PCI DSS network.
  • Call analytics and redaction is also available for the removal of unwanted sensitive data.
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    The same great service however your clients choose to communicate with you.

    • Chat using web interface
    • Chatbot integration
    • Speak your request with speech recognition
    • Click to make an instant voice call with WebRTC
    • Leave a message to be contacted
    • Send an email into the ticketing system
    • Social Media integration
    • Text to speech
    • Make a video call
    • Send an SMS text
    pp

    Supports any SIP device

    • There's no need to change SIP handsets or soft phones, they can be re-used.
    • Grandstream, Cisco, Polycom, Yealink, Counterpath, Zoiper all supported.
    • Calls can use TLS if the device supports it ensuring the call cannot be listened to or intercepted.
    • Web application has a WebRTC client which can be used instead of a SIP phone.
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    • Queues, IVRs, conference rooms, Fax, HD Voice & Video.
    • Instant Messaging & Presence
    • Screen sharing
    • Call recording
    • Call recording storage on Amazon S3
    • Phone status indicator
    • Click to call from web interface
    • SIP phones & soft phones supported
    • Chatbot can route a caller to a queue/IVR
    • Ad-hoc and conference rooms
    • Customisation & Branding
    • User preferences portal
    • Find-me / Follow-me
    • Multiple phone registration per ext
    • Voicemail
    • API integration
    • Advanced call reporting
    • WebRTC integration
    • Chatbot integration
    • Realtime view of calls
    • Contact centre dashboard
    • Custom branding
    • Firewall
    • Media encryption
    • Custom reports
    • Management of sound files
    • Phone number portability
    • Fraud mitigation
    • Realtime billing information
    • Queues, IVRs, conference rooms, Fax, HD Voice & Video.
    • Multi-tenancy
    • Postpay & Prepay billing
    • White labelling
    • Custom billing plans
    • Billing restrictions
    • Custom branding
    • No set up fees
    • Number porting to any provider
    • Carrier resilience
    • TPS service
    • Firewall
    • Fraud Mitigation
    • Auto phone provisioning
    • All inclusive bundles
    • Fast well designed web interface
    • Quick client provisioning

    Pricing

    Advanced Hosted Telephony

    Advanced hosting telephony from Hostcomm is a competitively priced service, giving you all the business communications you need. To see your extension plan, simply add the options required, and whether you want to opt for all inclusive or service only.

    Optional Items
    ({ feature.name })  ?



    Your Plan

    ({ serviceOnly ? "Monthly Service Charges only" : "Per Extension Inclusive of Calls and Service Charges" })

    ({ extensionsCount }) Extension({ extensionsCount == 1 ? '' : 's' })

    LANDLINE ({ 100 - mobilePercentage })% MOBILE ({ mobilePercentage })%

    Monthly Recurring Costs
    ({ extensionsCount })x Extension({ extensionsCount == 1 ? '' : 's' })
    ({ feature.matchExtension ? extensionsCount : feature.model })x ({ feature.name })
    Bundled Cost per Extension({ totalCost | currency:'£' })
    TOTAL({ totalCost | currency:'£' })
    Connected by VOIP Communications

    With Hostcomm, adding extra seats for more agents is simple and easy.

    Contact Centre Manager

    Diners Club

    You’re in good company

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