Hostcomm

Hosted Telephony

Get both modern contact centre features for your clients and unified communications & collaboration tools for your staff

Hostcomm’s solution also offers superior voice quality and UK-based phone customer support with an average hold time of only 10 seconds.

Hosted telephony means a business phone solution equally capable in the office, on the road or at home.

It is more cost-effective, highly scalable with easy central management, has no software installation and no need to change existing hardware or software.

Key Features

Benefits of a Cloud System

A modern workforce has home-based, mobile and office workers who are used to collaborating over more than just the phone. A hosted telephone system works over an Internet connection allowing them to be plugged into your phone system wherever they are – and for them to easily managed. It delivers voice, video, messaging, conferencing, robust PBX and contact centre features, all in one package.

Voice

Our solution offer voice across the full communication stack from the traditional PSTN to VoIP and mobile and up to the browser-based communication. You get all the features you would expect from a sophisticated and robust enterprise phone system - local numbers, availability presence, virtual extensions – available across our mobile and desktop apps or a physical phone.

Administration

Our centralized cloud management interface enables multi-site management and the ability to set up and provision from anywhere. It is incredibly fast and intuitive with themes, colours, and other popular branding elements. Among other things, it is possible to set up user groups with permissions so that the members in a group can share their call history, voicemails or call recordings.

Contact Centre

IVRs, queues and routing call centre functionality enable companies to deliver much improved customer service and more productive agents. Our powerful contact centre features add call recording, the ability for your callers to speak to the last agent they spoke to, for supervisors to whisper and barge into calls to help agents, and analysis of call flows and conversations.

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Messaging and Collaboration

Drastically improve your business’ productivity with our comprehensive suite of collaboration tools. All employees can log into our communication hub on mobile or a desktop and see the availability of their colleagues, call or message them, transfer files, and screenshare in any group size. They can also set up conference calls with dedicated extensions and define policies, participants, and time-frames.

Video

When voice is not enough, you can make video calls from your PC, notebook, smartphone, tablet, or even from a video-ready desk phone. By using the WebRTC over SIP stack, our solution brings voice and video calls in the browser and simplifies real-time communication and collaboration.

The Infrastructure and Pricing Policy of Your Provider is Also Crucial To Your Success

Hostcomm delivers superior up-time born from 14 years' experience. It has flexible pricing without hidden auto-renewals.

Flexible and Affordable Pricing

Pay only £14.95 per extension, per month for unlimited landline and mobile calls including one DID number. Further discounts are available based on volume and we guarantee no automatic contract renewals.

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Value-added services with Apps and APIs

Offer more value to your customers by integrating through our open APIs. These flexible, cost-saving services allow third-party apps to customize and automate time-consuming operations like account deployment, charging plan and cost management, control over telephony-related features, monitoring, reporting, and more.

Expertise and Reliability

Fourteen years’ experience, a multi-mesh network and only the use of top suppliers like BT Wholesale mean one of the highest up-time, call quality and speed rates in the industry.

Reseller Benefits

Our solution has a multitude of tools to help resellers succeed. Multitenancy architecture ensures best use of resources and privacy as resources are shared but remain completely isolated from each other. In addition, sophisticated billing functionality allows you to customise pricing and payments for each customer.

More Secure Customer Data

Data security has become one of the most important issues of recent times, with GDPR setting the bar incredibly high and imposing strong financial penalties to back it up. Our PCI-DSS Level 1, Service Provider certification is for our complete network, not just the payment IVR, meaning your customer data is protected to unmatched standards.

Complete Omnichannel Services Package

Our omnichannel contact centre customer engagement platform includes a PCI-DSS assisted payments IVR, live messaging, a chatbot, and SMS. Its modularised setup allows you to choose the functionality that best fits your business size and needs, but then seamlessly scale that functionality as your business grows.

UK Technical Support

Our support and training centre, and all its staff, are based in the UK. We guarantee telephone support at all stages of any enquiry and that you will go straight through to a technical expert. In 2018 our average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes.

Start Improving Your Call Quality And Staff Collaboration Tools Today

If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you. 

Alternatively, give us a call: 0808 168 4400

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials