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Why Natural Language Processing Will Change How Contact Centres Work

Technology has dramatically changed how businesses and customers interact. The rapid growth of e-commerce and social media over the last few years has reduced the need for direct communication between customers and corporations. However, for many industries, these personal interactions...

@Hostcomm We run through why you should integrate #chatbots into your #website, with a focus on the #benefits for the… https://t.co/JfBr2XQH5Q
@Hostcomm How should you use #NLP to enhance your #IVR system? https://t.co/1aoxxFq7FL
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