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Six essential IVR tips for your call centre

The benefits of an effective IVR While your agents are using their expertise to handle calls, an Interactive Voice Response (IVR) system gives your call centre another opportunity to provide outstanding customer service. Whether you’re routing inbound calls to the...

@Hostcomm From network infrastructure to integration, see why every VoIP reseller needs a provider that’s up-to-date with new… https://t.co/e7wh15tKKT
@Hostcomm From chatbots to SMS, a true omnichannel contact centre delivers consistent service - however your customers want t… https://t.co/7gN8dy8X8H

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