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Six essential IVR tips for your call centre

The benefits of an effective IVR While your agents are using their expertise to handle calls, an Interactive Voice Response (IVR) system gives your call centre another opportunity to provide outstanding customer service. Whether you’re routing inbound calls to the...

@Hostcomm Who is more intelligent: your agents or an AI? Find out why the answer could change from moment-to-moment. https://t.co/Z4Xvpc3Mrw
@Hostcomm If you’re bringing advanced chat technology into your call centre, integrating with other systems is just the start. https://t.co/dNbpcS1Wai

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