Hostcomm
HOSTCOMM NEWS

Hostcomm Limited has been selected as a GCloud 11 Crown Commercial Service Supplier


Exeter, Devon, UK (4th July 2019): Hostcomm is really pleased to announce that ithas been accepted onto the G-Cloud government cloud procurement framework and is now a Crown Commercial Service (CCS) supplier for our Omnichannel Customer Engagement Contact Centre Platform and AI Chatbot and Virtual Agent.

The Crown Commercial Service (CCS) acts on behalf of the Crown to drive savings for the taxpayer and improve the quality of commercial and procurement activity.

The G-Cloud framework is an agreement between the government and suppliers who provide cloud-based services such as Hostcomm. It makes it simple for public sector organisations including the NHS to purchase our omnichannel contact centre, and AI chatbot solutions.

Suppliers are carefully evaluated during the tender process and pre-agreed terms and conditions offer customers sound contractual safeguards. The agreement is fully EU compliant, saving customers the time and money associated with conducting their own procurement exercise.

Through the competitive tender process and regular benchmarking, CCS ensures customers have access to the most competitive deals.

“We have recently invested heavily in AI and security with our chatbot and PCI-DSS certification,” said Chris Key, Director of Hostcomm. “These services, as part of our omnichannel contact centre platform, are helping our clients deliver better customer service and drive cost efficiencies. As a Crown Commercial Service Supplier, we are now looking forward to helping government organisations to drive improved business results.”

Hostcomm’s omnichannel contact centre solution enables your users to contact you over the channels they feel most comfortable increasing customer satisfaction. It integrates voice and digital channels, a chatbot, social listening and intelligent routing to optimise engagement. Users can easily move between channels, while our analytics enable cross channel insight and ensure the conversation seamlessly continues no matter how often a channel is changed.

In the case of Hostcomm’s Chatbot Solution it enables organisations to engage unlimited numbers of customers 24/7 with natural language virtual voice and messaging. It includes integration with your live agents, code-free setup, intuitive in-window authentication, an on-premise hosting option and a personality engine.

Click here to view our CCS listing for the Hostcomm Omnichannel Customer Engagement Contact Centre Platform

Click here to view our CCS listing for the Hostcomm AI Chatbot and Voicebot Virtual Agent.

For more information about the services we offer through the CCS please call 0808 168 4400 or email sales@hostcomm.co.uk

 

About Hostcomm

Hostcomm is one of the first providers of hosted contact centre services in the UK. Established more than 14 years ago, its solution has grown to now offer comprehensive omnichannel capabilities including a predictive dialler, live messaging, PCI-DSS certified payment solution, AI Chatbot and hosted telephony. It has over 500 customers.

Its support and training centre, and all its staff, are based in the UK; with a guarantee of telephone support at all stages of any enquiry and that you will go straight through to a technical expert. In 2018 its average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes.



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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials