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Hosted unified communications Cisco vs Microsoft lync vs Communify

communify vs Microsoft Lync vs Cisco UCM unified communications

The unified communications service and technology markets are expected to grow quickly for the next five years peaking in 2018. Microsoft and Cisco are well known as the two major vendors of unified communications technology (Gartner magic quadrant 2012) both with globally established, big price ticket products. There is a low-priced alternative which may have slipped under your radar however which delivers what the big two currently cannot………..low cost, hosted unified communications without compromises.

communify is a hosted unified communications service that integrates all communications 'channels' into a single active web 2.0 interface. It gives you email, HD voice, IM, conferencing, video, file sharing, collaboration, social media integration, groupware, contact centre features, call recording and data sharing. The underlying technology that communify is built on is used by the following orgnisations; British Airways, Ebay, Mecedes-Benz, 20th Century Fox, Acado and Bertelsmann.

Microsoft Lync is a well-established product and with the release of Lync 2013 is the major contender in the unified communications market however it does have several weaknesses relating to telephony, contact centre functionality and endpoint choice.

Cisco Unified Communications products are strong in respect to telephony, video and endpoints but relatively weak on the desktop with no in-house products for email and no central web interface.

Below is a comparison matrix which indicates support of the main components of the respective hosted unified communications offerings:

 

Cisco UC

Microsoft Lync 2013 online

communify hosted UC

Instant messaging

Yes

Yes

Yes

Group Chat

Yes

Yes

Yes

Video

Yes

Yes

Yes

Outlook support

Yes

Yes

Yes

Presence with roster

Yes

Yes

Yes

Ad-hoc conferencing

Yes

Yes

Yes

Multi-party conferencing

Yes

Yes

Yes

Encrypted voip

Yes

Yes

Yes

Phone line status

Yes

Yes

Yes

XMPP for 3rd party IM & presence integration

Yes

Yes

Yes

Single ID for all comms (john.smith@domain)

No

Yes

Yes

Available as hosted web service

No

Yes

Yes

Single web interface

No

Yes

Yes

Email server

No

Yes

Yes

SIP voip trunks

Yes

No

uses TCP which is largely unsupported by service providers and considered to give lesser call quality.

Yes

Call centre features (queuing, ACD, IVR etc)

Yes

No

Yes

Call recording

Yes

No

Yes

Integration with 3rd party SIP applications

Yes

No

Yes

HD Voice

Yes

No

Yes

Exchange integration

Yes

No

Yes

SIP endpoints (phones)

No
Cisco only

No

Proprietary coded SIP handsets

Yes

Multi-domain

No

No

Yes

Multi-tenant

No

No

Yes

Customisable interface and white labelling

No

No

Yes

Smartphone one click dialling

No

2 stage calling, client has to dial server then re-dial target number

No

2 stage calling, server makes a call to the iPhone which has to be answered before an outbound call is made

Yes

SIP soft phone registration *

Eg Xlite, Zoiper, 3CX

No

No

Yes

API control (SOAP, XML)

No

No

Yes

User can self-provision their account to reduce set up admin

No

No

Yes

*Full support including line status



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