Articles

 Create Custom Fields

Learn how to create your own custom fields within your hosted dialler / contact centre.  Read the...

 Grand Stream GXP Handset - User Guide

This guide steps you through the process of how to use the GrandStream GXP2100 series of handsets...

 Hosted Dialler Real-Time Report

This video explains a Real-Time Report for the Hosted Dialler and Hosted Contact Centre.

 How to Integrate a CRM with your Hosted Dialler or Contact Centre

This video shows how to set up an integration between your CRM and your Hosted Dialler or Hosted...

 How to Integrate your FLG CRM with the Hosted Dialler.

This video shows how an example of how you can integrate a CRM with your Hosted Dialler or Hosted...

 How to set up a survey

This video explains how to set up a survey using the Hostcomm Hosted Dialler / Contact Centre.

 How to set up custom fields for client data.

This video shows you how to set up custom fields for client data.

 How to set up data capture forms

This video explains how to setup data capture forms within your hosted dialler and hosted contact...

 PCI Compliant Payment IVR

This video explains how the PCI compliant IVR works.

 Prepare Hosted Dialler Agent Interfaces Script Pop

This video shows how to prepare the Hosted Dialer Interface Script Pop.  

 Set up Intelligent Scripting

How to setup intelligent scripting on your hosted dialler / hosted contact centre.

 Wallboard Features

This video outlines how to access the Wallboard.