Vicidial Module Market

Free trials available.

Advanced call recording manager



The standard call recording management process on Vicidial is very limited. This module reduces the time to find call recordings, listen to them and then archive or delete them.

- Advanced searching and filtering.
- Option to play and delete selected call recordings.
- Permissions based on login.

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Automatic Report Scheduler



Automate the production and emailing of custom reports such as daily sales statistics with the easy to use scheduler.

- Automate any task such as report production & email, ftp file transfer.
- Easy intuitive web interface hosted on the Vicidial server.
- Ready to go templates.
- Email reporting system for success / failure visibility.

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Customer experience monitor



Automatically scans call recordings for keywords, credit card data, sales intents, profanities, compliance issues and can redact any type of data. The resulting call recording is flagged and alerts can be sent to CRM, email.

- Used for PCI DSS compliance, GDPR.
- Identify missed sales opportunities or unhappy customers quickly.
- Perform Quality Assurance on all calls not just a few..
- Priced for 2000 minutes per month

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List Performance live dashboard



Instantly view statistics about your list performance delivered to you via a web interface, real time.

- Display any information from the database.
- Web administration interface for easy set up.
- Can be customised to suit your organisation.

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Live Wallboard



View your most important call centre stats on a real time wall board, literally on a wall, or on a PC.

- Colour coded statistics for easy viewing of daily performance.
- Web administration interface for easy set up.
- Can be customised to suit your organisation.

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PayMatic PCI DSS payment system



Take secure card payments over the phone and de-scope your contact centre from PCI DSS using this agent agent assisted card payment system which installs easily onto any Vicidial server




SMS Manager



Automate SMS messages based triggers, send bulk SMS messages and receive inbound messages.
- SMS campaign manager web interface.
- Easily integrates with Vicidial.
- Works with any service provider.
- Can be set to SMS after eg 3 failed calls.

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Team Performance Live dashboard



Instantly view important information about your team's performance delivered to you via a web interface, real time.

- Display any information from the database.
- Web administration interface for easy set up.
- Can be customised to suit your organisation.

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Vicidial slave server alerter



Monitors the Vicidial slave server for synchronisation problems and alerts via Web API or email. This will ensure your DB backup and reporting is always up to date, ideally within 1 minute.

- Easy installation, low server impact.
- Alerts when slave server is out of synch or stops.
- Can be set with different trigger parameters
- Can be set to check every nn Minutes

Voicebot virtual dialler agent



Add a low cost AI based phone bot to your Vicidial team, which uses accurate speech recognition to assist with a variety of phone tasks.

- £35 / month / simultaneous bot conversation
- Requires standard or Premium bot package
- High accuracy speech recognition
- Personalities based on region
- Choice of accents & languages