# Hostcomm — AI Agents and Cloud Contact Centre Platform

> Hostcomm provides cloud contact centre technology, AI voice agents, AI chat agents, AI email agents, PCI DSS payment systems, remote visual assistance, and SIP trunking. UK-hosted on AWS with 15+ years of experience.

## Products

### Contact-Pro Cloud Contact Centre
- URL: https://www.hostcomm.co.uk/solutions/cloud-contact-centre
- Description: Cloud contact centre with predictive dialler built on VICIdial. Supports inbound, outbound, and blended campaigns with human agents, AI agents, or hybrid teams. Includes AI interaction analytics, PCI DSS Level 1 payments, CRM integration (Salesforce, HubSpot, Zoho, FLG360), STIR/SHAKEN compliance, and 16 additional modules. Hosted on dedicated AWS servers in the UK and USA.
- Pricing: https://www.hostcomm.co.uk/solutions/contactpro-pricing

### AI Customer Service Agent Platform
- URL: https://www.hostcomm.co.uk/solutions/ai-customer-service-agent
- Description: Multi-modal AI agent platform for automated customer service across voice, chat, email, and video. Deploys alongside human agents with configurable autonomy levels and escalation paths.
- Pricing: https://www.hostcomm.co.uk/solutions/ai-agents-pricing

### AI Voice Agent
- URL: https://www.hostcomm.co.uk/solutions/ai-voice-agent
- Description: AI-powered voice agents that operate on SIP extensions like human agents. Handle inbound and outbound calls for appointment setting, lead qualification, customer service, and surveys. Available 24/7 with no queue times.
- Demo: https://www.hostcomm.co.uk/solutions/ai-voice-agent-demo

### Predictive Dialler
- URL: https://www.hostcomm.co.uk/solutions/predictive-dialer
- Description: Cloud predictive dialler with adaptive dialling algorithm. Supports predictive, progressive, preview, and manual modes. Reports 300% sales increase and 40+ minutes agent talk time per hour.

### Remote Visual Assistance (OnSight)
- URL: https://www.hostcomm.co.uk/solutions/remote-visual-assistance
- Description: Video-based remote support platform. Enables agents to escalate phone calls to live video for visual diagnostics, guided assistance, and remote inspections. Reduces travel costs and improves first-time fix rates.
- Pricing: https://www.hostcomm.co.uk/solutions/pricing

### PCI DSS Payment IVR
- URL: https://www.hostcomm.co.uk/solutions/ivr-payment
- Description: PCI DSS Level 1 compliant automated payment IVR. Secure 24/7 payments with 8 major payment providers. Fully customisable.

### Agent-Assisted Payments
- URL: https://www.hostcomm.co.uk/solutions/pci-dss-payment-ivr
- Description: PCI DSS Level 1 compliant agent-assisted payment system. Descopes the contact centre from PCI requirements. Agents take payments during calls without card data entering the environment.

### Cloud Phone System (Communify)
- URL: https://www.hostcomm.co.uk/solutions/cloud-phone-system
- Description: Cloud telephony platform for business phone systems and AI agent management.
- Pricing: https://www.hostcomm.co.uk/solutions/communify-pricing

### Interaction Analytics
- URL: https://www.hostcomm.co.uk/solutions/interaction-analytics
- Description: AI-powered interaction analytics with automated QA, call transcription, sentiment analysis, and CX insights across all customer interactions.

### SIP Trunks
- URL: https://www.hostcomm.co.uk/solutions/sip-trunk
- Description: High-performance SIP trunking for contact centres. Direct connections to main UK carriers and access to STIR/SHAKEN compliant US network.

## Industries Served
- Energy: https://www.hostcomm.co.uk/industries/energy
- Finance: https://www.hostcomm.co.uk/industries/finance
- Housing Associations: https://www.hostcomm.co.uk/industries/housing-associations
- Outsourcing: https://www.hostcomm.co.uk/industries/outsourcing
- Public Sector: https://www.hostcomm.co.uk/industries/public-sector
- Retail: https://www.hostcomm.co.uk/industries/retail

## Case Studies
- https://www.hostcomm.co.uk/case-studies/clever-energy
- https://www.hostcomm.co.uk/case-studies/inspired-outsourcing
- https://www.hostcomm.co.uk/case-studies/james-frew
- https://www.hostcomm.co.uk/case-studies/ongo-housing
- https://www.hostcomm.co.uk/case-studies/orbit-credit-services
- https://www.hostcomm.co.uk/case-studies/shelter

## Company Information
- About: https://www.hostcomm.co.uk/company/about
- Contact: https://www.hostcomm.co.uk/company/contact
- Blog: https://www.hostcomm.co.uk/blog
- Resellers: https://www.hostcomm.co.uk/resellers

## Key Facts
- 15+ years in contact centre technology
- UK and USA hosted on AWS
- PCI DSS Level 1 certified (5+ consecutive years)
- Dedicated servers per customer (not shared tenancy)
- Unlimited telephone technical support included
- CRM integration: Salesforce, HubSpot, Zoho, FLG360
- Built on VICIdial (14,000+ installations worldwide)