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Accident Claims

Make a sensitive and complex claim process quicker, smoother and more efficient with CRM integration.

Accident Compensation Claims

Managing the processes that surround accident compensation claims can be a sensitive and complex process. Automating as many of these processes as possible is vital to ensure the speed and efficiency of the claim.

When you integrate Hostcomm’s communication services with your CRM system, you can provide and collect the necessary claimant information quickly and effectively by getting through to the right people, the first time.

  • PCI Compliance

    Taking secure card payments within a call is easy with our PCI compliant IVR Payment system. Transactions can be made on the spot to reduce further follow-up calls and reminders.

  • Click to Dial

    Reducing errors and increasing agent productivity is paramount. The Click To Dial feature uses customer details directly from your CRM system to improve efficiency.

  • Automatic Follow-ups

    The Dialler Call List can automatically add clients if their payment hasn't been received within a set time. The dialler lets you set reminders for follow-up calls based on your criteria.

  • SMS Messaging

    Many customers prefer to receive contacts via text message. Rather than a diary follow-up, you can automatically trigger a text to improve your response rates significantly.

  • Call Recordings

    We offer Call Recording and advanced call search facilities to easily find the recording you need. Call recordings can be stored by us and also linked to the client record on the CRM.

  • API Interface

    An API interface gives you a wide range of communication options when our dialler integrates with your existing CRM. It will help deal with debtor calls and follow-ups efficiently.

  • Screen Pops

    Onscreen client details can improve an agent's confidence and efficiency. Screen pops can be as simple or in-depth as you like, showing basic information or more detailed records.

  • CRM Call Logs

    Call logs from the dialler can be shown in the CRM so agents can have a full overview of your customer's call history and requirements at their fingertips. Simply click to add to the daily dialler call list.

  • CRM Updates

    CRM updates following a call mean fewer errors from transcribing notes and less agent admin time between calls. Other teams can also respond to any client requirements or changes in status quickly and efficiently.

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