For inbound contact centres, customer service is key. You want to make sure that every call you receive is handled appropriately. And that goes far beyond the few minutes your agents spend receiving an inbound call. While an inbound contact centre is there to handle incoming calls, the name is somewhat misleading. In fact, those incoming calls are just part of your overall workflow. Throughout the day, there are numerous times when delivering the best service involves making an outbound call. Download this ebook to better understand those times and best practices for doing so. 

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