Hostcomm Cloud Contact Centre & FLG Integration Update

FLG is a CRM service for UK small to medium-sized B2C businesses that want to automate and control their processes. With a unique focus on intelligent workflows, over 350 happy customers and 5,000+ unique users rely on its platform to manage their sales leads, ensuring nothing is ever missed and no opportunities are left behind.
Hostcomm has improved the integration between FLG and its cloud contact centre so that it is now very easy to set up and has increased functionality. The main integration features are as follows:

- Lead insertion Hostcomm Contact Centre <=> FLG
- Call data added to FLG record
- Call recording hyperlink on FLG record
- Click to dial from FLG
- Screen pop FLG client record on connect